When underwriters have real-time risk selection and portfolio insights at their fingertips, profitable growth follows!
Customer Engineer
Location
United States
Posted
2 days ago
Salary
$245K - $275K / year
Seniority
Mid Level
Job Description
Customer Engineer
Federato
Role Description As a Customer Engineer at Federato, you’ll be a hands-on in helping insurance carriers and MGUs realize the full power of the Federato platform. You’ll partner with Sales to lead technical discovery, solution design, and demo delivery. You’ll also co-create the systems, tools, and content that drive our early CE motion. What You'll Be Doing: - Own technical sales engagements from discovery through close - Deliver tailored, high-impact demos focused on business outcomes - Translate customer workflows into Federato configurations including quoting, rating, endorsements, and portfolio optimization - Lead RFP and security questionnaire completion in collaboration with Product and Security teams - Build and maintain reusable demo environments reflecting target customer segments - Develop onboarding materials, configuration libraries, and example rating logic - Partner with the Manager, Pre-Sales and Product Marketing to refine messaging frameworks and technical collateral - Co-define and continuously improve the pre-sales lifecycle (discovery, solutioning, handoffs, etc.) - Contribute to shared team assets like: - Discovery playbooks - Configuration scopes and success criteria templates - Demo setup guides and walkthroughs - Collaborate with Product and Engineering to align roadmap with customer pain points - Surface recurring objections and product gaps with clarity and context - Provide post-sale context to Implementation & Customer Success Qualifications - 6–10+ years in technical pre-sales, solutions engineering, or technical consulting - Hands-on experience in demos, architecture design, and enterprise sales support - Strong insurance domain knowledge (or curiosity to learn quickly) - Familiarity with policy lifecycle management, rating, quoting, and underwriting systems - Ability to communicate technical value to both execs and practitioners - Coding competence in Javascript and SQL - Up to 30% Travel Requirements - Base salary range: $175,000 to $195,000 - On-target earnings (OTE) range: $245,000 to $275,000 - Final offer amounts are determined by multiple factors including candidate location, experience, and expertise - Total compensation package includes stock options, benefits, and additional perks Benefits - Culture fit is essential; we value learning and the ability to change our minds - We move fast and are eager to listen to our users - We are here to have fun and make a difference Company Description Federato is on a mission to defend the right to efficient, equitable insurance for all. We enable insurers to provide affordable coverage to people and organizations facing the issues of today - the climate crisis, cyber-attacks, social inflation, etc. Our vision is understood and well funded by those behind Salesforce, Veeva, Zoom, Box, etc. Federato is the only AI-native platform that spans the full policy lifecycle and changes the way insurance work gets done. Better decisioning is built-in, not bolted on: insurers' unique portfolio goals, strategies, rules, and appetite are part of the workflow so underwriters win the right deals, faster.
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