• Identify new business opportunities, generate leads, and implement business development initiatives for domestic and overseas audio brands • Build and maintain long-term relationships with customers and partners (SoC, ODM, IDH) to provide tailored solutions and ensure positive experiences • Conduct market research to track industry trends and competitors • Provide technical support and expertise during the sales and business development process, including product demonstrations, reports, technical presentations, and training sessions • Travel within Guangdong province (including Zhuhai, Dongguan, Shenzhen, etc.) and occasionally to other locations nationally and internationally for customer meetings, trade shows, and industry events • Manage ODM and IDH data in CRM systems, develop and maintain ODM partnerships, and act as a liaison between Western brand customers and Eastern supply chain partners

• Моніторити роботу продуктів та інфраструктури в режимі 24/7 • Оперативно виявляти, аналізувати та ескалювати інциденти, що впливають на користувачів або бізнес • Взаємодіяти з командами розробки, інфраструктури, підтримки та іншими технічними командами під час вирішення інцидентів • Вести журнал подій та документувати ключові інциденти • Розвивати та підтримувати систему моніторингу й алертингу, покращуючи якість спостереження за сервісами • Допомагати у проведенні технічних розслідувань та аналізі причин виникнення проблем • Консультувати нетехнічні команди щодо роботи внутрішніх сервісів та технічних процесів

• Provide empathetic, timely, and solution-focused support to merchants on the platform. • Conduct interactions attentively, seeking to understand each merchant's actual needs. • Collaborate with other areas such as Product/Tech and Marketing to improve the overall merchant experience. • Analyze previous support interactions to generate insights and suggest operational improvements. • Use tools that optimize support workflows, organize tasks, and enable more efficient work. • Work primarily in the helpdesk inbox, responding to conversations and monitoring your own tickets. • Participate in the weekly review of resolved conversations, helping to identify patterns in recurring issues. • Assist in documenting processes and support reporting on larger-scale incidents (e.g., a carrier that affected many orders).

• Serve as the lead contact for federal agency clients, guiding trading partners through the complete IAA/IRWA lifecycle from GT&C negotiation through Order (SF 7600A/7600B) execution, performance tracking, receipting, and agreement closeout • Initiate, process, and track intragovernmental Buy/Sell transactions in the U.S. Treasury G-Invoicing (G-Inv) system, including GT&C setup, order brokering, performance information exchange, and settlement validation through IPAC • Monitor transactions and oversee the receipt of goods and services; manage and reconcile Undelivered Orders (UDOs) and Unfilled Customer Orders (UCOs) to ensure records are accurate and up-to-date • Monitor financial transactions across USCG's Financial Systems Modernization Solution (FSMS), General Ledger (GL), and Acquisitions Performance Management System (APMS) • Identify, research, and resolve discrepancies within financial systems; perform regular reconciliations to ensure data accuracy and integrity across all platforms • Advise USCG program managers and staff on federal financial policies, IAA procedures, and best practices for intragovernmental transactions • Support DHS/USCG alignment with government-wide IAA standardization and modernization efforts, including ongoing U.S. Treasury policy updates • Assist in determining whether transactions qualify as Interagency Acquisitions (IA) or non-acquisition IRWAs using the IAA Transaction Questionnaire, Findings, and Determination process • Maintain complete and auditable supporting documentation for all transactions in accordance with DHS/USCG financial policies and CFO audit requirements • Contribute to Bi-Weekly IRWA & IA Status Reports covering lifecycle project activities for current and prior fiscal years, due every other Monday • Support periodic financial and performance reporting as directed by the COR and Project Manager • Assist with Control Objective Mapping — translate compliance checkpoints into testable criteria and evidence requirements in coordination with auditors and oversight personnel • Comply with all USCG/DHS rules, regulations, safety, and security policies; complete required DHS IT Security Awareness Training and sign DHS Rules of Behavior • Performs other related duties as assigned