Role Description The Technical Solutions Consultant (TSC) plays a critical role in implementing and sustaining digital solutions across hospital systems. Acting as a trusted advisor, the TSC leads the technical implementation of Intuitive’s digital solutions across regional Integrated Delivery Networks (IDNs) and hospitals from pre-sales readiness through successful activation and long-term sustainability. This role requires a high degree of technical aptitude, stakeholder engagement, and execution discipline to drive digital activation excellence. Ideal candidates bring a strategic, relational approach to digital transformation, excel at communicating across diverse audiences, and thrive in environments that require continuous learning and adaptation. Essential Job Duties - Strategic Account Engagement: Partner directly with Area Sales Directors/Managers and Digital Sales Reps to identify, engage, and establish trusted long-term relationships with regional IDNs and hospital-level IT and digital stakeholders to advance implementation of new and upgrades to existing digital solutions. Support pre-sales strategy by bringing technical clarity that accelerates trust and approval. - Navigate the Hospital Technology Adoption Journey: Own the process of engaging with customer technical review boards, data and AI governance, and networking teams. Deliver compelling technical presentations—including digital vision, data use, and network topology diagrams—to accelerate approval and prioritization. - Post-Go-Live Digital Relationship Management: Support post-go-live digital solution adoption through intervention to protect customer confidence and long-term successful utilization of digital solutions. - Enable Downstream Success: Prepare Field Service teams and partner functions for first-time success through accurate documentation in business systems, validated configurations, and complete, timely communication. Take extreme ownership from planning through adoption, ensuring solutions go live smoothly and deliver sustained value. - Shape Digital Product Feedback: Develop and maintain a deep technical understanding of Intuitive’s digital portfolio and proactively synthesize and relay field learnings and customer feedback to Product and Engineering partners to influence roadmap direction, remove systemic barriers, and accelerate value realization across accounts. - Continuously Grow Technical and Strategic Capability: Identify personal skill gaps, self-development, and take ownership of pursuing ongoing learning in relevant technologies, project leadership, and stakeholder management. Contribute to team-wide growth by sharing best practices and elevating performance through example. Qualifications - 6+ years of experience in medical technology implementation, IT consulting, or digital transformation within healthcare - Deep understanding of cloud-hosted SaaS platforms, healthcare data security, and networking infrastructure - Experience with account management or direct collaboration with capital sales - Excellent written and verbal communication skills with all levels of stakeholders – operational, clinical, and technical Requirements - Bachelor’s Degree - Comfortable working a flexible dynamic schedule. - Remote work - Able to travel up to 25%. - Able to enter surgical and other patient care areas. Benefits - Market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. - Equal Employment Opportunity Employer. - Consideration for employment of qualified applicants with arrest and conviction records in accordance with fair chance laws.

**What You’ll Do** **Support Pre-Sales Discovery and Solution Design** - Partner with Commercial Growth to understand partner use, workflows, technical requirements, operational expectations, and launch needs. - Help assess partner fit, implementation complexity, support needs, risks, and launch readiness before contract signature. - Translate partner requirements into clear implementation assumptions, dependencies, risks, and next steps. - Support solution design for partners using partner portal workflows, API integrations, AI-agent-enabled workflows, and Bizee Pro. **Own Partner Onboarding and Launch** - Lead onboarding for new distribution partners from contract signature through first successful order, production launch, and scaled usage. - Build partner launch plans and coordinate across Product, Engineering, Operations, Support, Finance, Legal, and Compliance. - Create repeatable onboarding playbooks, checklists, templates, and launch processes. - Ensure partners understand order flows, pricing, SLAs, reporting, documents, support paths, escalation processes, and operational requirements. **Manage and Grow Strategic Distribution Partners** - Serve as the primary post-sale relationship owner for assigned distribution partners. - Run partner check-ins, launch reviews, issue reviews, QBRs, and expansion discussions. - Maintain a clear view of partner health, usage, revenue, open issues, risks, and growth opportunities. - Identify opportunities for partners to expand usage across formation, EIN, registered agent, compliance, annual reports, business license, certificates of good standing, document retrieval, virtual address, digital mailroom, and related services. **Drive Operational Excellence** - Own partner escalations from intake through resolution. - Coordinate with Support, Fulfillment, Engineering, Product, Compliance, Finance, and Data to resolve issues quickly. - Track root causes and convert recurring issues into process, product, documentation, or tooling improvements. - Help Bizee move from bespoke partner support to a repeatable, scalable partner experience. **Turn Partner Feedback Into Better Product** - Capture partner feedback and translate it into clear product requirements, workflow gaps, bugs, and enhancement requests. - Help Product and Engineering prioritize partner needs such as permissions, multi-client or multi-entity management, secure intake, pricing rules, billing, reporting, webhooks, document access, order status, and auditability. - Support improvements to partner onboarding, API documentation, sandbox experience, webhooks, reporting, and partner portal workflows. **Build Partner Reporting and Health Metrics** - Create a clear operating view of partner health, performance, and growth. Track partners from onboarding through first successful order, production launch, and first value, then monitor ongoing performance across usage, revenue, entities under management, support volume, escalations, SLA performance, partner satisfaction, expansion opportunities, and churn or risk signals. - Partner cross-functionally to give Biizee and our partners a shared view of what is working, where there is friction, and what needs to improve as the distribution partner channel scales.

• Act as the senior technical point of contact across the APAC region, advising clients from initial technical conversations through long-term production deployment. • Guide financial institutions and fintechs through seamless onboarding and integration workflows. • Build secure, scalable deployment pathways that bridge legacy and modern systems. • Provide hands-on technical support by troubleshooting, fixing, and building solutions alongside client engineering teams. • Collaborate with sales teams on technical proposals, demonstrations, RFP responses, and enterprise procurement processes specific to APAC markets. • Partner with internal security teams to ensure every integration meets security, privacy, and compliance standards, including local regulatory requirements (MAS, HKMA, JFSA, VARA, and others). • Maintain and improve technical documentation and developer guides tailored to the needs of regional developers. • Gather client feedback and translate insights into product and API improvements, serving as the regional voice of the customer. • Represent the client at regional conferences, workshops, hackathons, and industry meetings. • Develop playbooks and reusable integration patterns to scale service delivery across APAC.

• Understand client requirements and design effective solutions using the HubSpot platform. • Collaborate with cross-functional teams to define architecture and scope of projects. • Create comprehensive documentation including requirements, functional specifications, and data models. • Lead complex technology configuration projects and mentor junior team members. • Conduct technology audits and provide recommendations for improvement. • Define success metrics and reporting requirements for technology solutions. • Stay up-to-date with the latest technology features and communicate changes internally and to clients. • Assist with data migration projects and conduct quality assurance testing. • Drive team certifications and provide technology training to internal staff.