• Design and build integrations between internal platform services (e.g., messaging/pub-sub systems), infrastructure systems (compute, storage, networking), third-party vendor platforms • Develop services and tools that enable automation workflows, system coordination and orchestration, event-driven infrastructure operations • Write production-quality code in Go, Python, Rust (where applicable) • Build APIs, services, and background workers that interact with infrastructure platforms, CI/CD systems, automation frameworks • Ensure code is reliable, observable, maintainable • Integrate software with automation systems such as Ansible, Terraform, CI/CD pipelines (GitHub Actions, ArgoCD) • Enable infrastructure workflows through APIs, event-driven systems, automation hooks • Work closely with DevOps engineers (infrastructure and automation), Development teams (application requirements) • Translate infrastructure capabilities into usable APIs and services • Help teams integrate their systems into platform workflows • Build logging, metrics, and tracing into services • Debug and resolve issues across distributed systems • Ensure integrations are resilient and handle failure scenarios gracefully • Identify gaps in platform integration and automation • Build tooling that reduces manual work and improves system cohesion • Contribute to standards for internal platform development

Role Description We are looking for a Strategic Partner Success & Solutions Manager to support the full partner lifecycle across Bizee’s strategic distribution partnerships, from pre-sales discovery and solution design through onboarding, activation, launch, growth, and ongoing partner success. This is not a traditional account management platform or general ecosystem partnerships role. This person will support distribution partners who bring customer, entity, order, or compliance volume to Bizee through partner portal workflows, API integrations, embedded AI platform capabilities, and Bizee Pro. You will work closely with Commercial Growth during the pre-sales process to understand partner needs, technical requirements, operational expectations, and launch requirements. After the deal closes, you will own partner onboarding, activation, issue resolution, health, and growth. The right person will be externally trusted by partners and internally effective at driving cross-functional execution across Partnerships, Product, Engineering, Operations, Support, Finance, Legal, and Compliance. What You’ll Do - Support Pre-Sales Discovery and Solution Design - Partner with Commercial Growth to understand partner use, workflows, technical requirements, operational expectations, and launch needs. - Help assess partner fit, implementation complexity, support needs, risks, and launch readiness before contract signature. - Translate partner requirements into clear implementation assumptions, dependencies, risks, and next steps. - Support solution design for partners using partner portal workflows, API integrations, AI-agent-enabled workflows, and Bizee Pro. - Own Partner Onboarding and Launch - Lead onboarding for new distribution partners from contract signature through first successful order, production launch, and scaled usage. - Build partner launch plans and coordinate across Product, Engineering, Operations, Support, Finance, Legal, and Compliance. - Create repeatable onboarding playbooks, checklists, templates, and launch processes. - Ensure partners understand order flows, pricing, SLAs, reporting, documents, support paths, escalation processes, and operational requirements. - Manage and Grow Strategic Distribution Partners - Serve as the primary post-sale relationship owner for assigned distribution partners. - Run partner check-ins, launch reviews, issue reviews, QBRs, and expansion discussions. - Maintain a clear view of partner health, usage, revenue, open issues, risks, and growth opportunities. - Identify opportunities for partners to expand usage across formation, EIN, registered agent, compliance, annual reports, business license, certificates of good standing, document retrieval, virtual address, digital mailroom, and related services. - Drive Operational Excellence - Own partner escalations from intake through resolution. - Coordinate with Support, Fulfillment, Engineering, Product, Compliance, Finance, and Data to resolve issues quickly. - Track root causes and convert recurring issues into process, product, documentation, or tooling improvements. - Help Bizee move from bespoke partner support to a repeatable, scalable partner experience. - Turn Partner Feedback Into Better Product - Capture partner feedback and translate it into clear product requirements, workflow gaps, bugs, and enhancement requests. - Help Product and Engineering prioritize partner needs such as permissions, multi-client or multi-entity management, secure intake, pricing rules, billing, reporting, webhooks, document access, order status, and auditability. - Support improvements to partner onboarding, API documentation, sandbox experience, webhooks, reporting, and partner portal workflows. - Build Partner Reporting and Health Metrics - Create a clear operating view of partner health, performance, and growth. - Track partners from onboarding through first successful order, production launch, and first value, then monitor ongoing performance across usage, revenue, entities under management, support volume, escalations, SLA performance, partner satisfaction, expansion opportunities, and churn or risk signals. - Partner cross-functionally to give Bizee and our partners a shared view of what is working, where there is friction, and what needs to improve as the distribution partner channel scales. Qualifications - 5+ years of experience in partner success, solutions consulting, implementation, strategic account management, customer success, partnerships, platform operations, or a related role. - Experience supporting partners who drive customer, transaction, account, entity, order, or revenue volume through a platform. - Experience working with SaaS, API, fintech, compliance, SMB, marketplace, or platform partners. - Ability to support pre-sales discovery, workflow mapping, implementation scoping, and solution design. - Strong operational discipline and ability to manage complex cross-functional work. - Ability to work with Product and Engineering on partner requirements, bugs, documentation, APIs, webhooks, sandboxes, reporting, and technical workflows. - Commercial mindset with experience tracking usage, revenue, expansion, partner health, and risk. - Strong communication skills with both external partners and internal stakeholders. - High ownership, strong follow-through, and comfort building process from scratch. Nice to Have - Experience with embedded distribution partnerships, API integrations, developer platforms, fintech partnerships, compliance products, or SMB platforms. - Experience in a sales engineering, solutions consulting, implementation consulting, partner success, or technical account management role. - Experience supporting partners in banking, payroll, accounting, business formation, registered agent, tax, legal, or compliance workflows. - Familiarity with partner portals, CRM systems, ticketing systems, API documentation, webhooks, and sandbox environments. Benefits - Health Care Plan (Medical, Dental & Vision) - Life Insurance (Basic, Voluntary & AD&D) - Virtual Wellness Resources - Work From Home Disclaimer Bizee is an Equal Opportunity Employer; employment with Bizee is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons. This employer participates in E-verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

• Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers — building trust from engineers to the C-suite • Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices • Drive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping • Lead Customer Business Reviews (CBRs) and ongoing strategic touchpoints with both technical and non-technical stakeholders • Develop deep knowledge of customer environments to proactively identify risks and opportunities for optimization, expansion, and innovation • Lead and contribute to hands-on workshops that help customers unlock the full value of the Sysdig platform • Support Sales in renewal and expansion discussions by demonstrating measurable value realization and usage growth • Identify and mitigate account risk early through health monitoring, technical diagnostics, and stakeholder alignment • Be an advocate for customer requirements, partnering with Product and Engineering to align roadmap initiatives • Partner with Support and Professional Services to ensure high-quality solutions and efficient issue resolution • Mentor junior CSMs/CSEs and contribute to best practices, process improvements, and internal enablement

• Design, implement, and optimize core systems including ERP, CRM, WMS, MES • Develop a deep understanding of core operational workflows • Partner with various teams to translate business needs into technical solutions • Lead architecture and solution design discussions • Architect, configure, and continuously improve core systems • Communicate new capabilities to the business • Design and oversee integrations between systems