**What You’ll Do** **Support Pre-Sales Discovery and Solution Design** - Partner with Commercial Growth to understand partner use, workflows, technical requirements, operational expectations, and launch needs. - Help assess partner fit, implementation complexity, support needs, risks, and launch readiness before contract signature. - Translate partner requirements into clear implementation assumptions, dependencies, risks, and next steps. - Support solution design for partners using partner portal workflows, API integrations, AI-agent-enabled workflows, and Bizee Pro. **Own Partner Onboarding and Launch** - Lead onboarding for new distribution partners from contract signature through first successful order, production launch, and scaled usage. - Build partner launch plans and coordinate across Product, Engineering, Operations, Support, Finance, Legal, and Compliance. - Create repeatable onboarding playbooks, checklists, templates, and launch processes. - Ensure partners understand order flows, pricing, SLAs, reporting, documents, support paths, escalation processes, and operational requirements. **Manage and Grow Strategic Distribution Partners** - Serve as the primary post-sale relationship owner for assigned distribution partners. - Run partner check-ins, launch reviews, issue reviews, QBRs, and expansion discussions. - Maintain a clear view of partner health, usage, revenue, open issues, risks, and growth opportunities. - Identify opportunities for partners to expand usage across formation, EIN, registered agent, compliance, annual reports, business license, certificates of good standing, document retrieval, virtual address, digital mailroom, and related services. **Drive Operational Excellence** - Own partner escalations from intake through resolution. - Coordinate with Support, Fulfillment, Engineering, Product, Compliance, Finance, and Data to resolve issues quickly. - Track root causes and convert recurring issues into process, product, documentation, or tooling improvements. - Help Bizee move from bespoke partner support to a repeatable, scalable partner experience. **Turn Partner Feedback Into Better Product** - Capture partner feedback and translate it into clear product requirements, workflow gaps, bugs, and enhancement requests. - Help Product and Engineering prioritize partner needs such as permissions, multi-client or multi-entity management, secure intake, pricing rules, billing, reporting, webhooks, document access, order status, and auditability. - Support improvements to partner onboarding, API documentation, sandbox experience, webhooks, reporting, and partner portal workflows. **Build Partner Reporting and Health Metrics** - Create a clear operating view of partner health, performance, and growth. Track partners from onboarding through first successful order, production launch, and first value, then monitor ongoing performance across usage, revenue, entities under management, support volume, escalations, SLA performance, partner satisfaction, expansion opportunities, and churn or risk signals. - Partner cross-functionally to give Biizee and our partners a shared view of what is working, where there is friction, and what needs to improve as the distribution partner channel scales.

• Act as the senior technical point of contact across the APAC region, advising clients from initial technical conversations through long-term production deployment. • Guide financial institutions and fintechs through seamless onboarding and integration workflows. • Build secure, scalable deployment pathways that bridge legacy and modern systems. • Provide hands-on technical support by troubleshooting, fixing, and building solutions alongside client engineering teams. • Collaborate with sales teams on technical proposals, demonstrations, RFP responses, and enterprise procurement processes specific to APAC markets. • Partner with internal security teams to ensure every integration meets security, privacy, and compliance standards, including local regulatory requirements (MAS, HKMA, JFSA, VARA, and others). • Maintain and improve technical documentation and developer guides tailored to the needs of regional developers. • Gather client feedback and translate insights into product and API improvements, serving as the regional voice of the customer. • Represent the client at regional conferences, workshops, hackathons, and industry meetings. • Develop playbooks and reusable integration patterns to scale service delivery across APAC.

• Understand client requirements and design effective solutions using the HubSpot platform. • Collaborate with cross-functional teams to define architecture and scope of projects. • Create comprehensive documentation including requirements, functional specifications, and data models. • Lead complex technology configuration projects and mentor junior team members. • Conduct technology audits and provide recommendations for improvement. • Define success metrics and reporting requirements for technology solutions. • Stay up-to-date with the latest technology features and communicate changes internally and to clients. • Assist with data migration projects and conduct quality assurance testing. • Drive team certifications and provide technology training to internal staff.

• Design and build integrations between internal platform services (e.g., messaging/pub-sub systems), infrastructure systems (compute, storage, networking), third-party vendor platforms • Develop services and tools that enable automation workflows, system coordination and orchestration, event-driven infrastructure operations • Write production-quality code in Go, Python, Rust (where applicable) • Build APIs, services, and background workers that interact with infrastructure platforms, CI/CD systems, automation frameworks • Ensure code is reliable, observable, maintainable • Integrate software with automation systems such as Ansible, Terraform, CI/CD pipelines (GitHub Actions, ArgoCD) • Enable infrastructure workflows through APIs, event-driven systems, automation hooks • Work closely with DevOps engineers (infrastructure and automation), Development teams (application requirements) • Translate infrastructure capabilities into usable APIs and services • Help teams integrate their systems into platform workflows • Build logging, metrics, and tracing into services • Debug and resolve issues across distributed systems • Ensure integrations are resilient and handle failure scenarios gracefully • Identify gaps in platform integration and automation • Build tooling that reduces manual work and improves system cohesion • Contribute to standards for internal platform development