• Lead and grow one or more AI Engineering teams focused on delivering production AI capabilities and platform services. • Drive execution for strategic AI initiatives across the P&T organization, including customer-facing features, internal AI platform capabilities, and supporting engineering systems. • Partner with Product Management and cross-functional engineering leaders to translate roadmap priorities into clear technical plans, delivery milestones, and team outcomes. • Establish strong engineering management practices across planning, execution, quality, incident response, observability, and continuous improvement. • Mentor engineering managers and senior individual contributors while building a culture of accountability, innovation, and operational excellence. • Help define and enforce best practices for AI system development, MLOps, service reliability, security, and performance. • Support architecture and design decisions for scalable, low-latency, highly available AI systems and services. • Recruit, develop, and retain top engineering talent across AI, software, and platform domains. • Improve collaboration across globally distributed teams and ensure effective delivery across organizational boundaries. • Contribute to organization design, capacity planning, and quarterly and annual planning aligned to P&T and AI goals. • Operate as a delivery-focused engineering leader who balances innovation with reliability; raise the bar on execution discipline, technical quality, and cross-functional collaboration; build healthy teams with clear accountability, strong coaching, and high trust; make pragmatic decisions, surface risks early, and drive issues to resolution; and foster a culture that values customer impact, learning velocity, and engineering excellence.

• Own performance, staffing strategy, and organizational health across multiple pods or business segments, ensuring strong coverage models, predictable execution, and consistent delivery against SLAs and KPIs. • Lead and develop a layer of managers and senior ICs, building leadership capability, succession depth, and clear accountability across the organization. • Set the operating cadence for your area through goal-setting, business reviews, inspection mechanisms, and action plans tied to company and support priorities. • Drive workforce planning for your organization in partnership with Workforce Management, Recruiting, and Finance, including headcount planning, hiring targets, shift coverage, capacity modeling, and ramp assumptions. • Partner with managers to ensure high-quality performance management, coaching, career development, and retention across Technical Support Engineers and Technical Account Managers. • Serve as the senior escalation leader for critical customer issues, major incidents, and strategic accounts, ensuring the right staffing, communication, prioritization, and executive visibility. • Participate in and help shape the Technical Support leadership on-call model, acting as a senior incident leader for P0/P1 events and ensuring high-quality incident reviews, action tracking, and operational follow-through. • Own queue health and backlog strategy across your area, identifying systemic risk early and driving structural fixes rather than one-off interventions. • Build and evolve scalable operating mechanisms, SOPs, playbooks, routing models, escalation frameworks, and quality standards that improve consistency, speed, and customer outcomes. • Partner with Support Ops, Enablement, and Backline to identify trends across bugs, product gaps, process friction, and training opportunities, converting them into measurable improvement plans. • Raise the bar on knowledge quality and operational rigor by establishing expectations for documentation, runbooks, reusable learnings, and support readiness. • Represent Support in cross-functional forums with Product, Engineering, CS, and Sales, clearly articulating customer impact, operational risk, and the support implications of business decisions. • Act as a senior customer advocate, ensuring we deeply understand customer pain points, protect ARR at risk, and close the loop on critical issues with urgency and accountability. • Drive strategic projects that improve supportability, efficiency, tooling, and customer experience across multiple teams, not just within a single manager’s area. • Influence product and engineering priorities by surfacing patterns from escalations, incidents, and support data, and by ensuring Support has a strong voice in roadmap and release readiness discussions. • Own executive-level reporting for your area, including weekly, monthly, and quarterly business reviews; synthesize trends, risks, root causes, and recommendations for Directors, VPs, and cross-functional leaders. • Partner with Support Ops and BI teams to improve reporting infrastructure and metrics definitions across SFDC, Tableau, and related systems, ensuring decisions are grounded in trusted data. • Lead change management across your organization, aligning leaders and stakeholders around new workflows, tools, and behavioral expectations, and ensuring adoption sticks. • Proactively identify where the organization will break as scale increases, then design and implement the structures, processes, and leadership mechanisms needed ahead of that curve. • Act as the directly responsible individual for large cross-functional programs, aligning stakeholders on scope, milestones, dependencies, risks, and success criteria.

Role Description We have an outstanding career opportunity for a Sales Engineering Manager located in Western United States. The individual is responsible for driving software and SaaS revenue through the effective management, mentoring, and training of a team of Sales Engineers as well as a personal engagement with Commvault’s partners, prospects, and customers. As a champion of Commvault’s values, the ideal candidate will not only embrace change but be a passionate catalyst in the identification and implementation of new strategies to bring Commvault to market through the sales engineering team. This role works closely with the regional Sales Director(s) to ensure the pre-sales organization is effectively able to leverage social media and partner with sales in activating the partner community, driving pipeline, winning opportunities, and will personally participate in sales campaigns and partner engagement. Candidates must live in the Dallas, TX or Chicago, IL area to be considered for this role. - Provide technical leadership to the district Sales Engineering team, driving a sense of urgency and a measurable standard of excellence. - Identify avenues to improve opportunity development and results, presenting them to senior leadership for incorporation into the Commvault standard. - Experience with transformational change for organizational management, adapting to industry trends with forward-looking technology solutions. - Organizational evolution by leveraging new territory designs and personnel mix of local and remote workforce. - Drive account planning, pipeline creation, and opportunity funnel management. - Work with district sales management and Commvault partners to help formulate sales strategies. - Perform and mentor discovery techniques to understand key technical, financial, operational, and business issues. - Distill discovery findings into concise messaging outlining the efficiencies the Commvault solution set addresses. - Propose and demonstrate the Commvault suite of products using video conferencing, whiteboard, presentations, etc. - Hire and mentor Sales Engineers focusing on team building, channel empowerment, and technical development. - Assist with industry speaking engagements or seminars and engage in social media supporting Commvault messaging. - Oversee the creation and presentation of the business value to C-level executives. - Keep abreast of industry trends, best practices, and competing/complementary products. - Develop strong customer and partner relationships, ensuring technical account management best practices are followed. - Supervise customer software pilots or “proof-of-concepts.” - Work with internal departments to ensure success during sales campaigns and a positive customer experience. Qualifications - BS in Computer Science or related technical field (MS in Computer Science or MBA plus). - 5+ years in the software or storage industry; 5+ years’ experience managing pre-sales Sales Engineers. - Experience working with the partner community within the prescribed territory. - Excellent written, verbal, social media, and interpersonal communication skills. - Ability to lead a team to solve complex business/technical issues. - Prior experience selling and architecting Enterprise, Infrastructure, SaaS, and Data Management solutions. - Specialized knowledge/skills and demonstrated proficiency with Cloud Providers (AWS, Azure, Google, etc.), major operating systems (Linux), and enterprise applications (Oracle, Exchange, SQL Server, etc.). - Travel 30%+ of the time within assigned territory. Benefits - High income earning opportunities based on self-performance. - Opportunity for Presidents Club. - Employee stock purchase plan (ESPP). - Continuous professional development, product training, and career pathing. - Sales training in MEDDIC and Command of the Message. - Generous global benefits. Company Description Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

Role Description We are seeking a Senior Manager of Platform Engineering to lead two critical teams based in Ireland: Platform Developer Enablement and Site Reliability Engineering (SRE). Reporting to the VP of Platform Engineering, you will be responsible for the design, implementation, and maintenance of our cloud infrastructure, driving our transition toward greater platform maturity. You will bridge the gap between high-level strategy and day-to-day execution, ensuring our systems are scalable, reliable, and developer-friendly. Having standardized our technology stack, we are now entering a new phase of maturity focused on developer self-service, extreme reliability, and advanced observability. Key Focus Areas - Unified Platform Strategy: Lead the strategic evolution of both the Platform Engineering and SRE teams to foster a culture of shared ownership and operational excellence. - Internal Developer Platform (IDP): Drive the development of internal platform services that allow product teams to self-service infrastructure needs, reducing friction and increasing velocity. - Reliability & SRE: Lead the team to achieve an internal SLO of 99.999% while establishing clear incident management processes and training Incident Commanders. - Process & Standardization: Create clear, repeatable operational processes and documentation that ensure clarity and efficiency across the team and stakeholders. - Observability 2.0: Implement a company-wide standard for observability based on OpenTelemetry instrumentation. Responsibilities - Leadership & Strategy: - Lead, inspire, and manage two teams (Platform Developer Enablement & SRE), fostering a culture of innovation, collaboration, and continuous improvement. - Set clear goals, hire and develop top talent, and mentor engineering managers to build a high-performing organization. - Define the platform roadmap, aligning technical investments with business objectives and the broader technology strategy. - Champion DevOps principles, automation, and infrastructure-as-code best practices across the organization. - Platform Development & Operations: - Oversee the design and operation of the platform to meet the needs of product teams and internal stakeholders. - Drive architectural evolution to ensure the platform remains scalable, resilient, and secure. - Establish and maintain rigorous SLOs, ensuring system performance aligns with business requirements. - Implement advanced observability, monitoring, and logging frameworks to proactively address potential issues. - Collaboration & Communication: - Partner with product management, security, and other engineering leaders to translate business needs into scalable platform capabilities. - Act as a key stakeholder in cross-functional planning, communicating technical risks and architectural trade-offs to both technical and non-technical leadership. - Ensure the platform team acts as an enabler for product teams, promoting design patterns that balance velocity, reliability and security from the start. Qualifications - Bachelor’s degree in Computer Science, Engineering, or equivalent experience. - 5+ years of senior-level experience as a Software Engineer, SRE, and/or Platform Engineer. - 5+ years of management experience, with proven success leading and coaching other managers. - Deep experience running SaaS products in cloud environments (AWS preferred). - Strong technical background with Kubernetes, Terraform, and modern CI/CD pipelines (e.g., GitOps, ArgoCD). - Programming skills (Go, Java, or similar) to provide technical guidance and conduct code reviews. - Expertise in distributed systems design and architecture patterns. - Advanced knowledge of observability practices, specifically OpenTelemetry. - Familiarity with database technologies (MySQL, PostgreSQL, DynamoDB, MongoDB) and data streaming/processing (Kafka, Redis). - Excellent communication skills, capable of bridging the gap between technical execution and business strategy. Benefits - Competitive salaries & Bonus Plan (for eligible roles) and Equity Plan - Modern Health for financial, mental, and physical wellness - 401(k) Retirement Plan & Match (US Offices) and Local Country Pension (International Offices) - Unlimited Vacation and Flexible hours - Comprehensive medical benefits for you and your family ❤️ - Emotional & Physical Wellness – Access to wellness services (EAP & Prove Well-Being Reimbursement) - Bottomless snacks & beverages for certain office locations - Daily GrubHub stipend for lunch if coming into the office (US Offices) - A great place to work and connect with other talented Provers like yourself!