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Providing Superior IT Managed Services & Support for 35 Years. Tech savvy. Business smart.
Project Coordinator
Location
United States
Posted
90 days ago
Salary
0
No structured requirement data.
Job Description
Project Coordinator
Bit by Bit Computer Consulting
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Project Coordinator within our Managed Service Provider (MSP), you will play a critical role in organizing and delivering IT initiatives across a diverse client base. This role ensures that projects are executed efficiently—from planning and resource coordination to documentation, testing, and final delivery. - Support project initiation, scope definition, and SOW development for multiple clients simultaneously. - Coordinate resources across engineering, service desk, NOC/SOC, and vendor teams to support project execution. - Track deliverables, dependencies, and milestones using Teamwork or other project management tools. - Assist with project budgeting, forecasting, and ensuring tasks are executed within financial expectations. - Work closely with the PMO to enforce MSP-specific governance, including change management, documentation standards, and data governance requirements. - Prepare and maintain client-facing project documentation, runbooks, and SOPs. - Align project tasks with existing RMM, PSA, ticketing, and alert management systems. - Ensure project work is properly logged, scheduled, and tracked through the MSP’s PSA platform. - Coordinate with dispatch/resource managers to schedule engineering time. - Maintain awareness of client SLAs and ensure project work does not disrupt operational commitments. - Assist in handoff to service desk operations after project completion, ensuring proper documentation and knowledge transfer. - Support user acceptance testing (UAT) and final validation of project deliverables. - Coordinate device provisioning, deployments, migrations, and system upgrades. - Ensure project closeout activities are completed, including documentation updates, ticket closure, asset updates, and lessons learned. - Act as a communication bridge between clients, vendors, engineers, and internal project leads. - Provide clear, timely updates on project status, risks, and timelines. - Schedule and facilitate project meetings, capturing action items and distributing minutes. - Help manage expectations across client leadership and technical teams. Qualifications - 3+ years of project coordination or IT project management experience, preferably within an MSP or IT services environment. - Associate degree or higher in IT, computer science, business, or a related field. Requirements - Strong experience with PSA/RMM tools (e.g., ConnectWise, Autotask, N-able, Kaseya, NinjaOne). - Experience with Teamwork or similar project management platforms. - Understanding of MSP workflows, SLAs, ticketing processes, asset management, and alerting systems. - Familiarity with cloud technologies (Microsoft 365, Azure, basic networking) is a strong plus. - Project management certifications (PMP, CAPM) are highly valued. - MCSE or equivalent technical certification is an asset. Professional Skills - Exceptional organizational and time-management capabilities, with the ability to juggle multiple client projects. - Strong communication skills—able to translate technical details into client-friendly language. - High attention to detail, especially in documentation and quality assurance. - Ability to work independently and collaboratively in a distributed team. - Comfortable solving problems under pressure in a dynamic MSP environment. Other Requirements - Must be able to work Eastern Time hours (9:00 AM – 6:00 PM ET), which corresponds to nighttime in the Philippines. - Positive, service-oriented mindset aligned with MSP client expectations. Benefits - Competitive base salary: $1,000-1,200 USD per month - Vacation
Job Requirements
- 3+ years of project coordination or IT project management experience, preferably within an MSP or IT services environment.
- Associate degree or higher in IT, computer science, business, or a related field.
- Strong experience with PSA/RMM tools (e.g., ConnectWise, Autotask, N-able, Kaseya, NinjaOne).
- Experience with Teamwork or similar project management platforms.
- Understanding of MSP workflows, SLAs, ticketing processes, asset management, and alerting systems.
- Familiarity with cloud technologies (Microsoft 365, Azure, basic networking) is a strong plus.
- Project management certifications (PMP, CAPM) are highly valued.
- MCSE or equivalent technical certification is an asset.
- Professional Skills
- Exceptional organizational and time-management capabilities, with the ability to juggle multiple client projects.
- Strong communication skills—able to translate technical details into client-friendly language.
- High attention to detail, especially in documentation and quality assurance.
- Ability to work independently and collaboratively in a distributed team.
- Comfortable solving problems under pressure in a dynamic MSP environment.
- Other Requirements
- Must be able to work Eastern Time hours (9:00 AM – 6:00 PM ET), which corresponds to nighttime in the Philippines.
- Positive, service-oriented mindset aligned with MSP client expectations.
Benefits
- Competitive base salary: $1,000-1,200 USD per month
- Vacation
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