Bit by Bit Computer Consulting

• Provide advanced Level 3 support and escalation for enterprise Windows Server environments • Design, implement, maintain, and troubleshoot Active Directory, Group Policy, DNS, DHCP, and Windows infrastructure services • Administer and optimize Windows Server environments including performance tuning, patch management, upgrades, and lifecycle management • Manage and maintain WSUS and enterprise patching strategies across multiple environments • Design, implement, and maintain Group Policy Objects (GPOs) and Windows security policies • Support and administer Hyper-V virtualized environments including host management, VM provisioning, and performance optimization • Administer Microsoft 365 services including Exchange Online, SharePoint, Teams, Entra ID (Azure AD), and related cloud services • Assist with hybrid cloud integrations and identity management initiatives • Develop and maintain PowerShell scripts and automation processes to improve operational efficiency • Perform root-cause analysis and lead remediation efforts for complex infrastructure incidents • Implement and maintain Windows security best practices, access controls, patch compliance, and system hardening standards • Support backup, disaster recovery, and business continuity initiatives • Monitor production systems proactively and respond to incidents during overnight support hours • Create and maintain technical documentation, operational procedures, and infrastructure standards • Collaborate closely with U.S.-based engineers, leadership teams, vendors, and end users • Participate in infrastructure improvement and modernization projects across client environments • Serve as a senior technical resource and escalation point for junior engineers and support staff.

Role Description We are seeking a highly skilled Senior Windows Systems Engineer based in Indonesia or the Philippines to support our U.S.-based clients during overnight U.S. business hours. This is a full-time remote position for an experienced infrastructure professional who thrives in fast-paced enterprise and MSP environments. The ideal candidate has deep expertise in Windows infrastructure, Active Directory, virtualization, Microsoft 365, and enterprise systems administration. This individual will serve as a senior escalation resource responsible for maintaining secure, stable, and high-performing environments across multiple client infrastructures. This role requires strong technical troubleshooting skills, infrastructure ownership, automation capabilities, and the ability to work independently in complex production environments. Duties and Responsibilities - Provide advanced Level 3 support and escalation for enterprise Windows Server environments - Design, implement, maintain, and troubleshoot Active Directory, Group Policy, DNS, DHCP, and Windows infrastructure services - Administer and optimize Windows Server environments including performance tuning, patch management, upgrades, and lifecycle management - Manage and maintain WSUS and enterprise patching strategies across multiple environments - Design, implement, and maintain Group Policy Objects (GPOs) and Windows security policies - Support and administer Hyper-V virtualized environments including host management, VM provisioning, and performance optimization - Administer Microsoft 365 services including Exchange Online, SharePoint, Teams, Entra ID (Azure AD), and related cloud services - Assist with hybrid cloud integrations and identity management initiatives - Develop and maintain PowerShell scripts and automation processes to improve operational efficiency - Perform root-cause analysis and lead remediation efforts for complex infrastructure incidents - Implement and maintain Windows security best practices, access controls, patch compliance, and system hardening standards - Support backup, disaster recovery, and business continuity initiatives - Monitor production systems proactively and respond to incidents during overnight support hours - Create and maintain technical documentation, operational procedures, and infrastructure standards - Collaborate closely with U.S.-based engineers, leadership teams, vendors, and end users - Participate in infrastructure improvement and modernization projects across client environments - Serve as a senior technical resource and escalation point for junior engineers and support staff. Qualifications - 5–8+ years of hands-on experience in Windows Systems Administration, Infrastructure Engineering, or similar roles - Strong expertise in Windows Server administration in enterprise or MSP environments - Advanced knowledge of: - Active Directory - Group Policy - DNS/DHCP - Windows Server administration - Microsoft 365 administration - Strong experience with WSUS and enterprise patch management practices - Experience supporting and administering Hyper-V virtualized infrastructure - Experience with Microsoft Entra ID (Azure AD), hybrid identity environments, and cloud-based services - Strong PowerShell scripting and automation experience - Experience implementing Windows security best practices and access management controls - Familiarity with backup, disaster recovery, and business continuity concepts - Experience working in distributed enterprise or multi-client MSP environments preferred - Excellent troubleshooting, analytical, and root-cause analysis skills - Strong English communication skills, both written and verbal - Ability to work independently, prioritize effectively, and manage multiple technical issues simultaneously - Microsoft certifications are considered an asset. Requirements - Salary: - Philippines: $2,200–2,800 USD/month - Indonesia: $1,800–2,400 USD/month - Two weeks paid vacation - Additional Indonesia benefits include medical, dental, paid vacation, and retirement plan Working Conditions - Location: Fully Remote - Schedule: Full-time overnight shift aligned with Eastern Time (USA) - Environment: Fast-paced MSP environment supporting multiple client infrastructures and enterprise systems - Occasional after-hours or on-call responsibilities may be required

• Lead regular client meetings, including Customer Business Reviews (CBRs), operational reviews, and strategic planning discussions. • Serve as the primary relationship manager for assigned client accounts, ensuring high levels of client satisfaction and engagement. • Act as a liaison between clients and internal teams including Helpdesk, Engineering, Security, Projects, and Leadership. • Monitor client health, service trends, ticket activity, and engagement metrics to proactively identify risks and opportunities. • Coordinate and manage client onboarding activities to ensure a smooth transition into managed services. • Help clients understand service offerings, security recommendations, project roadmaps, and technology best practices. • Drive accountability internally by following up on open issues, escalations, projects, and client concerns. • Identify opportunities for process improvement and enhanced service delivery. • Maintain accurate documentation of client meetings, action items, and strategic initiatives within CRM and ticketing systems. • Support account growth by identifying additional client needs and collaborating with the sales and leadership teams. • Stay informed on evolving technology, cybersecurity trends, and MSP best practices.

Role Description The Client Success Manager serves as a trusted advisor to our clients, helping align technology services with business goals while driving client satisfaction, retention, and long-term success. This role ensures clients feel consistently supported, informed, and confident in our partnership through proactive communication, strategic and actionable Customer Business Reviews, and effective collaboration between clients and internal teams. The Client Success Manager plays a key role in maintaining high levels of client satisfaction, retention, and engagement by ensuring issues are escalated and resolved efficiently with strong follow-through. Duties and Responsibilities - Lead regular client meetings, including Customer Business Reviews (CBRs), operational reviews, and strategic planning discussions. - Serve as the primary relationship manager for assigned client accounts, ensuring high levels of client satisfaction and engagement. - Act as a liaison between clients and internal teams including Helpdesk, Engineering, Security, Projects, and Leadership. - Monitor client health, service trends, ticket activity, and engagement metrics to proactively identify risks and opportunities. - Coordinate and manage client onboarding activities to ensure a smooth transition into managed services. - Help clients understand service offerings, security recommendations, project roadmaps, and technology best practices. - Drive accountability internally by following up on open issues, escalations, projects, and client concerns. - Identify opportunities for process improvement and enhanced service delivery. - Maintain accurate documentation of client meetings, action items, and strategic initiatives within CRM and ticketing systems. - Support account growth by identifying additional client needs and collaborating with the sales and leadership teams. - Stay informed on evolving technology, cybersecurity trends, and MSP best practices. Qualifications - 3+ years of experience in Client Success, Account Management, Customer Experience, or MSP account management. - Strong communication and presentation skills with the ability to lead executive-level client conversations. - Experience conducting Customer Business Reviews (CBRs) or customer strategy meetings. - Ability to build trust and maintain strong long-term client relationships. - Strong organizational and project coordination skills with the ability to manage multiple priorities simultaneously. - Comfortable working in a fast-paced technology services environment. - Analytical mindset with the ability to review service metrics and identify trends. - Professional, proactive, and solutions-oriented approach. - Experience with CRM, PSA, ticketing, and Microsoft Office platforms preferred. - MSP or IT services industry experience strongly preferred. Preferred - Familiarity with cybersecurity concepts, managed IT services, cloud technologies, and Microsoft 365 environments. - Experience working with technical teams and translating technical concepts into business-friendly language. - Understanding of service delivery, escalations, and client lifecycle management. Compensation & Benefits - Salary: $1,800-2,500 per month (Philippines), $1,200-2,000 per month (Indonesia) - 2 Weeks of vacation - Additional benefits for Indonesia include medical, dental, paid vacation, and retirement plan Working Conditions - Location: Remote - Schedule: Full-time, with potential after-hours or on-call responsibilities based on security incidents - Work Environment: Fast-paced MSP environment supporting multiple client infrastructures

• Deliver exceptional customer service to end users via phone and email. • Manage and update support tickets in the proprietary ticketing system, ensuring transparency and resolution from inception to closure. • Provide remote desktop support and troubleshooting for Windows, Mac computers, and Android/iOS mobile devices. • Utilize remote access tools (e.g., Kaseya VSA, Splashtop, LogMeIn Central) for effective problem-solving. • Monitor, diagnose, and troubleshoot network and server issues. • Deploy and manage antivirus solutions, backups, and applications. • Administer Microsoft Active Directory, file servers, private/hosted email systems (e.g., Exchange, Office 365, Google Apps), and email spam filters. • Perform website and DNS administration tasks. • Manage virtual servers using VMware Vsphere, ESXi, and Microsoft Hyper-V.

Role Description We’re seeking a skilled and dedicated Help Desk Engineer based in Indonesia who can provide outstanding technical support and customer service to our US-based clients. This role offers opportunities for growth and skill enhancement in a fast-paced, technology-driven environment. - Deliver exceptional customer service to end users via phone and email. - Manage and update support tickets in the proprietary ticketing system, ensuring transparency and resolution from inception to closure. - Provide remote desktop support and troubleshooting for Windows, Mac computers, and Android/iOS mobile devices. - Utilize remote access tools (e.g., Kaseya VSA, Splashtop, LogMeIn Central) for effective problem-solving. - Monitor, diagnose, and troubleshoot network and server issues. - Deploy and manage antivirus solutions, backups, and applications. - Administer Microsoft Active Directory, file servers, private/hosted email systems (e.g., Exchange, Office 365, Google Apps), and email spam filters. - Perform website and DNS administration tasks. - Manage virtual servers using VMware Vsphere, ESXi, and Microsoft Hyper-V. Qualifications - Strong time-management, prioritization, multi-tasking, and problem-solving abilities. - Exceptional critical, analytical, and strategic thinking. - Strong command of the English language, with the ability to communicate effectively with US-based clients. - Administration of Windows Servers (2012, 2012R2, 2016, 2022, 2025). - Experience with Microsoft O365 administration. - Basic knowledge of virtual desktop technologies (e.g., VMware, Citrix). - Proficiency in firewall and switch administration, programming basics, and VOIP systems (preferred). Requirements - Minimum of 1 year in a Managed Services IT environment preferred. - Bachelor’s degree in a technical field (preferred) or equivalent experience. - Relevant certifications (Microsoft, Apple, CompTIA, Cisco, Fortinet) are a plus. Benefits - Competitive salary based on experience. - Certification training opportunities. - Health and dental insurance. - Paid vacation. - Simple IRA with employer match. Company Description BitByBit is a dynamic Managed Service Provider (MSP) committed to helping small to medium-sized businesses untangle their technical challenges. Join us and grow with BitByBit! If you’re a tech enthusiast eager to enhance your skills and make a meaningful impact, apply today!

• Design, develop, and maintain automation workflows using Ansible to streamline system administration tasks, deployments, and configurations. • Manage and optimize Linux-based systems to ensure performance, security, and reliability. • Install, upgrade, and migrate servers on Linux, Unix, and AIX platforms, with a focus on application security and performance. • Develop Ansible playbooks, roles, and modules for automating infrastructure provisioning, configuration management, and software deployments. • Integrate Ansible automation with CI/CD pipelines and other DevOps tools. • Manage enterprise automation environments using Ansible and Puppet. • Administer Infoblox and BIND DNS environments. • Support Unix/Linux server nodes in virtualized environments such as VMware, Hyper-V, Microsoft Azure, OpenStack, and Citrix Xen. • Implement monitoring and alerting solutions to proactively address system performance issues. • Troubleshoot and resolve issues related to Linux servers, networking, and automation scripts. • Maintain comprehensive documentation of automation processes, configurations, and system architecture. • Collaborate with cross-functional teams to enhance automation strategies and improve operational efficiency. • Ensure compliance with security best practices and policies in all automation and system administration tasks.

• Support project initiation, scope definition, and SOW development for multiple clients simultaneously. • Coordinate resources across engineering, service desk, NOC/SOC, and vendor teams to support project execution. • Track deliverables, dependencies, and milestones using Teamwork or other project management tools. • Assist with project budgeting, forecasting, and ensuring tasks are executed within financial expectations. • Work closely with the PMO to enforce MSP-specific governance, including change management, documentation standards, and data governance requirements. • Prepare and maintain client-facing project documentation, runbooks, and SOPs. • Align project tasks with existing RMM, PSA, ticketing, and alert management systems. • Ensure project work is properly logged, scheduled, and tracked through the MSP’s PSA platform. • Coordinate with dispatch/resource managers to schedule engineering time. • Maintain awareness of client SLAs and ensure project work does not disrupt operational commitments. • Assist in handoff to service desk operations after project completion, ensuring proper documentation and knowledge transfer. • Support user acceptance testing (UAT) and final validation of project deliverables. • Coordinate device provisioning, deployments, migrations, and system upgrades. • Ensure project closeout activities are completed, including documentation updates, ticket closure, asset updates, and lessons learned. • Act as a communication bridge between clients, vendors, engineers, and internal project leads. • Provide clear, timely updates on project status, risks, and timelines. • Schedule and facilitate project meetings, capturing action items and distributing minutes. • Help manage expectations across client leadership and technical teams.

Work Hours: United States Eastern Time (8 PM - 6 AM EST)  Salary Range: $2,300-$2,900 (USD) per month About BitByBit (BBB)  BitByBit (BBB) is a dynamic Managed Service Provider (MSP) dedicated to helping small and medium-sized businesses overcome their technical challenges. We are seeking a skilled and dedicated Senior Unix/Linux Engineer based in Indonesia to provide outstanding technical support to our US-based clients. Join a fast-paced, technology-driven environment that offers opportunities for growth and skill enhancement.  Position Summary We are seeking a highly skilled and motivated Senior Unix/Linux Engineer to join our team. You will play a key role in installing, upgrading, and migrating servers on Linux, Unix, and AIX platforms, focusing on enhancing application security and performance. Additionally, you will oversee and manage enterprise environments, including Ansible/Puppet automation, Identity Management systems, and Infoblox DNS infrastructure.  Your mission is to ensure the availability, stability, scalability, maintainability, and reliability of our enterprise server environment across both on-premises systems and the Microsoft Azure Cloud. This hands-on technical role demands strong expertise in Unix/Linux systems, coupled with excellent leadership, interpersonal, and communication skills.  Responsibilities  - Design, develop, and maintain automation workflows using Ansible to streamline system administration tasks, deployments, and configurations. - Manage and optimize Linux-based systems to ensure performance, security, and reliability. - Install, upgrade, and migrate servers on Linux, Unix, and AIX platforms, with a focus on application security and performance. - Develop Ansible playbooks, roles, and modules for automating infrastructure provisioning, configuration management, and software deployments. - Integrate Ansible automation with CI/CD pipelines and other DevOps tools. - Manage enterprise automation environments using Ansible and Puppet. - Administer Infoblox and BIND DNS environments. - Support Unix/Linux server nodes in virtualized environments such as VMware, Hyper-V, Microsoft Azure, OpenStack, and Citrix Xen. - Implement monitoring and alerting solutions to proactively address system performance issues. - Troubleshoot and resolve issues related to Linux servers, networking, and automation scripts. - Maintain comprehensive documentation of automation processes, configurations, and system architecture. - Collaborate with cross-functional teams to enhance automation strategies and improve operational efficiency. - Ensure compliance with security best practices and policies in all automation and system administration tasks

Work Hours: United States Eastern Time (8 PM - 6 AM EST)  Salary Range: $2,300-$2,900 (USD) per month About BitByBit (BBB)  BitByBit (BBB) is a dynamic Managed Service Provider (MSP) dedicated to helping small and medium-sized businesses overcome their technical challenges. We are seeking a skilled and dedicated Senior Unix/Linux Engineer based in Indonesia to provide outstanding technical support to our US-based clients. Join a fast-paced, technology-driven environment that offers opportunities for growth and skill enhancement.  Position Summary We are seeking a highly skilled and motivated Senior Unix/Linux Engineer to join our team. You will play a key role in installing, upgrading, and migrating servers on Linux, Unix, and AIX platforms, focusing on enhancing application security and performance. Additionally, you will oversee and manage enterprise environments, including Ansible/Puppet automation, Identity Management systems, and Infoblox DNS infrastructure.  Your mission is to ensure the availability, stability, scalability, maintainability, and reliability of our enterprise server environment across both on-premises systems and the Microsoft Azure Cloud. This hands-on technical role demands strong expertise in Unix/Linux systems, coupled with excellent leadership, interpersonal, and communication skills.  Responsibilities  - Design, develop, and maintain automation workflows using Ansible to streamline system administration tasks, deployments, and configurations. - Manage and optimize Linux-based systems to ensure performance, security, and reliability. - Install, upgrade, and migrate servers on Linux, Unix, and AIX platforms, with a focus on application security and performance. - Develop Ansible playbooks, roles, and modules for automating infrastructure provisioning, configuration management, and software deployments. - Integrate Ansible automation with CI/CD pipelines and other DevOps tools. - Manage enterprise automation environments using Ansible and Puppet. - Administer Infoblox and BIND DNS environments. - Support Unix/Linux server nodes in virtualized environments such as VMware, Hyper-V, Microsoft Azure, OpenStack, and Citrix Xen. - Implement monitoring and alerting solutions to proactively address system performance issues. - Troubleshoot and resolve issues related to Linux servers, networking, and automation scripts. - Maintain comprehensive documentation of automation processes, configurations, and system architecture. - Collaborate with cross-functional teams to enhance automation strategies and improve operational efficiency. - Ensure compliance with security best practices and policies in all automation and system administration tasks