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Aspire Software logo
Aspire Software

We never stop building. A vertical acquisition software company that owns, operates and manages a diverse portfolio.

Professional Services Lead

Client Services RepresentativeClient ServicesOtherRemoteLeadTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

98 days ago

Salary

0

Seniority

Lead

English

Job Description

Professional Services Lead

Aspire Software

Core Cashless is currently looking for an AI-driven Professional Services Lead to join our team in the US!  We are now looking for an AI-Driven Professional Services Lead to modernize how we deliver, implement, and scale. The Professional Services Lead is a key position within the organization, serving as a player–coach who leads and develops the professional services team, directly contribute to the technical solution design and hands-on configuration, while also architecting AI-augmented delivery processes that eliminate repetitive manual work across services and engineering.  Here is a little window into our company: Core Cashless is the leading provider of innovative cashless payment solutions for the entertainment industry including amusement parks, waterparks, family entertainment centers, arcades, events and attractions. We offer a range of cutting-edge hardware/software solutions designed to integrate seamlessly with our customers’ infrastructure. From robust Point-of-Sale systems and self-service kiosks to handheld devices and access control solutions, our hardware is built to withstand the demands of high-volume environments.  The successful candidate will be based anywhere in the US, working in a remote work model with an expectation of travelling to see clients across North America up to 30% of the time!  What your day will look like:  AI-augmented Delivery Engine  - Build and maintain the information foundation to automate repeatable service tasks and streamline workflows  - Continuously refine service delivery methodology using automation insights - Translate client workflows and pain points into AI-enabled products in partnership with the development team  Pre-Sales and Solution Design  - Lead discovery workshops and translate business needs into detailed solution design and configuration approach  - Lead labor estimates, scopes of work, Statements of Work (SOW), and proposal responses Technical Implementation and Configuration  - Develop and execute customized implementation plans - Own hands-on system configuration and solution setup  - Troubleshoot software, hardware, and integration challenges   Project and Delivery Leadership  - Develop and maintain detailed project plans for multiple implementation projects simultaneously, maintaining clear communication and exceptional service standards  - Ensure delivery occurs on time, within scope, and aligned with budget expectations  - Track risks, dependencies, and cross-functional blockers and escalate issues  Training, Knowledge Transfer and Documentation  - Create and manage high-quality presentations, training material, and implementation documentation for large internal and external audiences  - Conduct online and in-person client training and demos sessions  - Deliver structured handoffs to customer support teams  - Leverage AI to maintain and update documentation in real time  Team Leadership  - Assess professional services team and implement best practices  About You: - 5+ years’ proven experience in Technical Implementation, Solution consulting, Professional Services or equivalent – preferably with cashless systems experience in the entertainment industry  - Hands-on experience with software configuration and hardware deployment  - Proven track record implementing automation within operational or delivery teams  - Ability to translate field insights into product improvements   - Ability to work in a fast-paced environment with new software/hardware updates regularly  - Self-starter mentality. Your instinct is to figure out what is next and move with or without explicit direction - Highly organized and can prioritize when required to balance multiple clients and business needs  - Flexible, easily adaptable to change  - Excellent communication, presentation and training abilities, including active listening skills, to a wide variety of audiences   - Ability to Travel up to 30% of the time; this position requires travel in the United States, Canada, and outlying islands (with territory to expand over time)  - Travel arrangements may be made with short notice, and the person in this position should be able to cover daily travel expenses to be reimbursed  - A valid passport, driver's license, and the ability to rent a vehicle are required  - Fluent in English, both written and verbal, is essential  - Legally authorized to work in the US  Why Join Core Cashless?  At Core Cashless, you’ll have the opportunity to make a significant impact on our growth while working alongside a passionate team dedicated to transforming our industry. This is a key role, with ample opportunity for professional growth and direct impact on the company's success.  What We Offer:  - Competitive salary and bonus structure based on performance  - Health insurance, 401(k) with company match, and paid time off  - Opportunities for professional development and career advancement  If you're an AI-driven Professional Services Lead ready to take on this exciting challenge, we’d love to hear from you!  For further information about Core Cashless, please visit our website at https://corecashless.com  We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

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