• Act as the initial point of contact for customer issues • Providing timely and effective assistance • Properly identify and escalate complex requests • Track, document, and route issues to the appropriate teams for resolution • Guide customers through troubleshooting with professionalism • Maintain thorough records of customer interactions • Work closely with the engineering team • Continuously learn and improve expertise in help desk procedures • Develop and maintain internal support tools

• Collaborating with cross-functional partners to deeply understand business problems before developing project solutions. • Leading the execution of projects across the full software development lifecycle, including technical design, implementation, testing, and deployment, ensuring solutions are high-quality, scalable, and performant. • Driving productive and constructive technical discussions with peers and cross-team technical leaders in the global collaborative working environment, to ensure alignments with technical strategies across CS products and capabilities. • Tackling highly complex technical challenges, proactively identifying and mitigating potential risks during project execution. • Writing exemplary and high-quality codes and design documents that set the standard for the team. • Advocating for and embedding engineering best practices within the team, ensuring a culture of technical excellence. • Actively coaching and mentoring engineers across the CSP China team to foster growth and elevate technical capabilities. • Supporting team growth by participating in recruiting efforts and conducting interviews. • Promoting and exemplifying an engineering culture with inclusiveness, effective communication, and quality.

When life gets hard, we make it easier! Libra Solutions helps overcome the burdens created by slow-moving legal processes. Combining technical innovation and financial strength, we help speed cumbersome workflows and ease financial barriers for our customers. And our companies are leaders in their industries! Oasis Financial is the largest and most recognized national brand in consumer legal funding. Oasis helps consumers awaiting legal settlements to move forward with their lives. MoveDocs is a personal injury solutions platform that integrates and streamlines medical, financial, and professional services for personal injury cases. Our mission is to improve outcomes for plaintiffs, accelerate settlements for attorneys, and ensure timely payment for providers.  We are proud of our mission and passionate about applying technology to the challenge of making healthcare more accessible. We also are the leading inheritance funding provider through Probate Advance, helping heirs access their inheritance immediately, without the lengthy process of probate.     Together, under the Libra Solutions banner, we have relationships with over 40,000 attorneys and over 7,000 healthcare providers nationwide, which gives us an amazing platform to service our customers.    MoveDocs is seeking a Support Specialist to join our growing Revenue Operations Team. The Support Specialist will help educate current and prospective customers about the MoveDocs platform. As a Support team member, they assist new and existing customers by explaining features, clarifying operating instructions, and providing troubleshooting tips. They also diagnose technical issues and assist with IT requests. They may also train or educate internal users and create training programs or materials. They may compile a database of common questions or issues to develop FAQs or troubleshooting guides. This position can be remote unless near one of our office locations then it can be hybrid. Applicants must be comfortable working a scheduled 8-hour shift within the hours of 7:00 a.m. to 7:00 p.m. CST. - Work in a team environment with another Support Specialist to collaboratively provide excellent customer service and support - Escalate requests and issues to appropriate internal team(s) - Multi-task, problem-solve and prioritize in a fast-paced working environment - Perform in a high paced, variable activity environment utilizing good time management skills - Assist with administrative tasks such as answering phones or responding to emails - Be trained on, and expected to be highly competent on internal applicable software and systems - Be a clear and effective communicator (verbal and written) with a positive attitude and professional demeanor - Update information in our system for our firm and provider profiles

Open Sky Group is a global specialist in Blue Yonder (formerly JDA RedPrairie) supply chain platform. We offer a unique methodology of disciplined agility and a no-modifications approach that enables rapid implementation and upgrade of Blue Yonder WMS, WLM, WFM, and TMS for a faster return on investment.  We help clients get the most from their supply chain technology investment by providing workable and stable solutions to supply chain software challenges. Open Sky Group is best known for its deep expertise with Blue Yonder WMS, a Tier 1 software system. Although each project has unique aspects, typical engagements include new Software Implementations, Upgrades, Replenishment and Slotting Optimizations, Material Handling and ERP Integration, and Parcel Systems. Our mission is to deliver technology-enabled solutions that allow our customers to achieve more, often with less, while having the flexibility to adapt to change.   The Sr. Support Analyst is a key member of the Managed Services (MS) team.  The MS team is responsible for the resolution of issues submitted by clients, monitoring of systems and answering questions about system capabilities.  The Sr. Support Analyst works as a team member to resolve incidents submitted by clients or monitoring software to provide timely resolution.  The team works to determine root cause and deploy preventative measures to minimize the number of reoccurring issues.