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NICE

Make experiences flow.

Technical Support Engineer

Support EngineerSupport EngineerOtherRemoteSeniorTeam 5,001-10,000Since 1991H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

101 days ago

Salary

0

Seniority

Senior

3 yrs expEnglishLinux

Job Description

Technical Support Engineer

NICE

• Act as the initial point of contact for customer issues • Providing timely and effective assistance • Properly identify and escalate complex requests • Track, document, and route issues to the appropriate teams for resolution • Guide customers through troubleshooting with professionalism • Maintain thorough records of customer interactions • Work closely with the engineering team • Continuously learn and improve expertise in help desk procedures • Develop and maintain internal support tools

Job Requirements

  • 3+ years of experience as a Product Support Engineer or in a similar technical support role
  • Hands-on experience with Windows and Linux
  • Solid understanding of computer systems, software, and technical products
  • Strong familiarity with software development concepts, databases, and system design
  • Understanding of customer service best practices
  • Outgoing and approachable personality
  • Proactive problem-solver
  • Ability to provide clear, step-by-step technical assistance
  • Strong problem-solving abilities with a keen eye for diagnosing and resolving technical issues
  • Experience with cloud-based technologies and familiarity with basic programming languages

Benefits

  • Join an ever-growing, market disrupting, global company
  • Work in a fast-paced, collaborative, and creative environment
  • Opportunities for learning and growth
  • Endless internal career opportunities across multiple roles, disciplines, domains, and locations

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