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Technical Support Engineer
Location
United States
Posted
101 days ago
Salary
0
Seniority
Senior
Job Description
Technical Support Engineer
NICE
• Act as the initial point of contact for customer issues • Providing timely and effective assistance • Properly identify and escalate complex requests • Track, document, and route issues to the appropriate teams for resolution • Guide customers through troubleshooting with professionalism • Maintain thorough records of customer interactions • Work closely with the engineering team • Continuously learn and improve expertise in help desk procedures • Develop and maintain internal support tools
Job Requirements
- 3+ years of experience as a Product Support Engineer or in a similar technical support role
- Hands-on experience with Windows and Linux
- Solid understanding of computer systems, software, and technical products
- Strong familiarity with software development concepts, databases, and system design
- Understanding of customer service best practices
- Outgoing and approachable personality
- Proactive problem-solver
- Ability to provide clear, step-by-step technical assistance
- Strong problem-solving abilities with a keen eye for diagnosing and resolving technical issues
- Experience with cloud-based technologies and familiarity with basic programming languages
Benefits
- Join an ever-growing, market disrupting, global company
- Work in a fast-paced, collaborative, and creative environment
- Opportunities for learning and growth
- Endless internal career opportunities across multiple roles, disciplines, domains, and locations
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