This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Specialist Technical Writer to create clear, accurate, and high-quality product documentation. This role works closely with cross functional product teams to translate complex technical concepts into user focused, accessible content that supports customer success and product adoption. - Develop, write, and maintain high quality product documentation that is clear, concise, and user centred. - Partner closely with product teams and subject matter experts (SMEs) to gather technical information and ensure accuracy. - Manage documentation projects from planning through delivery, meeting deadlines and quality expectations. - Ensure all content adheres to established quality, style, and documentation standards. - Review, edit, and refine documentation to maintain consistency, clarity, and usability. - Incorporate user feedback and stakeholder input to continuously improve documentation and information design. - Collaborate across teams to align documentation with product updates and releases. Qualifications - Proven experience creating technical or product documentation. - Strong ability to translate complex technical information into clear, user focused content. - Excellent writing, editing, and organizational skills. - Experience collaborating with cross functional teams and subject matter experts. - Strong attention to detail and commitment to documentation quality and standards. Benefits We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

• Lead the strategy and execution of AI-powered product education and technical content for Savant’s analytics platform • Build scalable documentation, learning programs, and interactive training experiences that accelerate product adoption • Develop and execute a Gen AI-powered product education strategy • Build structured learning paths and training resources for different user personas • Own end-to-end technical documentation including user guides, API docs, and help content • Implement AI-assisted workflows to scale documentation and knowledge content • Design onboarding materials, quick-start guides, and feature deep dives • Build and launch Savant’s Analytics Academy with courses and certifications • Collaborate with Product, Engineering, Support, Customer Success, and Marketing teams • Track engagement with educational content and improve learning experiences using feedback and analytics • Conduct webinars, training sessions, and interactive learning programs • Experiment with AI-driven documentation, interactive guides, and knowledge systems

• Responsible for the success of the company's documentation site. • Ownership of all aspects of documentation, including information architecture and tooling. • Collaborate with product and engineering teams to understand new features and translate them into accurate and useful documentation. • Ask precise and clarifying questions to uncover edge cases and implicit assumptions. • Ensure documentation reflects how the product actually works, not just how it was intended to work. • Maintain high standards for clarity, consistency, and technical correctness. • Write and edit technical marketing content. • Write and edit technical blog posts. • Collaborate with marketing and engineering teams to produce clear technical content. • Improve existing content with a critical and analytical approach. • Ensure external-facing content is accurate, clear, and aligned with product reality.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking an experienced IT Knowledge Management Support Specialist (Technical Writer) to support enterprise IT operations and Enterprise Management (EM) activities across the Military Health System (MHS). This role is responsible for developing, maintaining, and improving technical documentation, knowledge articles, operational procedures, and configuration records to support enterprise system sustainment and modernization efforts. - Develop, edit, and maintain technical documentation including standard operating procedures (SOPs), knowledge articles, system diagrams, configuration baselines, and release documentation. - Create and manage structured knowledge content supporting Enterprise Management (EM) processes, application packaging, configuration updates, and release validation activities. - Translate complex technical concepts into clear, concise documentation for technical and non-technical audiences. - Maintain documentation of repositories in accordance with organizational knowledge management standards and version control practices. - Support Change Advisory Board (CAB) processes by documenting change records, technical impact summaries, and release notes. - Ensure documentation reflects current configurations, STIG compliance updates, RMF-related control documentation, and system changes. - Coordinate with Systems Administrators, Engineers, IA Security personnel, and Architects to capture accurate technical details. - Support audit readiness by organizing and maintaining required documentation artifacts and evidence. - Assist in developing documentation templates, style guides, and governance standards to improve consistency and quality. - Participate in process improvement initiatives to enhance documentation accuracy, accessibility, and lifecycle management. - Perform additional duties as assigned in support of enterprise IT knowledge management objectives. Qualifications - Active Secret clearance - Proven experience developing and maintaining technical documentation in enterprise IT environments. - Strong understanding of IT infrastructure concepts, including Windows enterprise environments, Active Directory, networking fundamentals, and system configuration management. - Experience supporting documentation within regulated environments (DoD, federal, healthcare, or similar). - Familiarity with change management processes, release workflows, and configuration management practices. - Strong written and verbal communication skills with demonstrated attention to detail and accuracy. - Ability to organize large volumes of technical information into structured, searchable knowledge repositories.