GOLFTEC

Role Description We’re looking for a Remote Technical Support Analyst who loves solving problems and providing exceptional customer experiences. You’ll be the first line of technical assistance for our clients, helping troubleshoot issues, guiding users, and ensuring smooth operation of our systems. If you enjoy helping people and making technology work for them, this role is perfect for you. Key Responsibilities - Respond to technical inquiries via email, chat, and phone in a timely and professional manner. - Troubleshoot software, hardware, and network issues for clients or internal teams. - Document incidents, solutions, and knowledge base articles to improve support processes. - Collaborate with engineering and IT teams to escalate and resolve complex technical issues. - Maintain a positive and proactive approach to customer service. - Identify recurring technical problems and suggest process improvements. Qualifications - Proven experience in technical support, IT helpdesk, or related roles. - Strong problem-solving skills and ability to troubleshoot technical issues remotely. - Excellent verbal and written communication skills. - Familiarity with Windows, Mac, and common business software. - Knowledge of networking, cloud services, or SaaS platforms is a plus. - Comfortable working independently in a remote environment and managing multiple priorities. Benefits - Fully remote role with flexible scheduling. - A collaborative, supportive, and fun team culture. - Opportunities for growth and professional development. - Competitive salary and benefits package.

About GOLFTEC: GOLFTEC is the world leader in golf instruction with over 260 locations across the globe. As the #1 employer of PGA Teaching Pros, golfers of all ability levels can work with a golf expert to build a game improvement plan customized to their specific needs and goals. Since 1995, our coaches have used industry-leading technology to provide instant and data-driven feedback to help students find their potential. Recognized as one of the most innovative companies in golf with over 100 PGA award winning coaches, we remain committed to our central mission—to help people play better golf. Signing Bonus: $1,000 - To be paid out upon complete graduation from GOLFTEC University Compensation: This role receives a base hourly rate along with monthly commissions, bonus opportunities, and other performance-based components. Commissions and other compensation metrics are based on performance as a team and as an individual. - Estimated Total Compensation Range: Location: GOLFTEC Position Summary: As a Certified Personal Coach, you will join a community of golf industry professionals who are nationally recognized and carry out GOLFTEC’s mission to help people play better golf. All coaches take part in our GOLFTEC University (GTU) training program where they learn from some of the best golf instructors in the industry and further their career in golf. GTU is a combination of on-the-job training at the GOLFTEC Center and in person training at GOLFTEC HQ in the Denver Metro Area. We are looking for those who have a passion for teaching golf, a drive to succeed as a team, and enjoy using the best technology in the golf industry. Key Responsibilities: - Graduate from GOLFTEC University, GOLFTEC’s comprehensive training program - Utilize the best technology in the golf industry to help people play better golf - Recommend teaching content to support custom lesson plans for students of varying skill levels - Provide GOLFTEC services for each student, including TECFIT Club Fitting, outdoor playing lessons, short game lessons, and more! - Create a high-level experience for GOLFTEC students both inside and outside of training bays - Use GOLFTEC’s proprietary technology, including Optimotion and TECSWING teaching software - Maintain the GOLFTEC Training Center environment, equipment, and technology - Perform daily opening & closing functions for the Training Center - Participate in continuing education (distance learning, seminars, etc.) - Uphold GOLFTEC’s core values of Fun, Integrity, Improvement, and Team

Position Title: Technical Specialist Compensation Range: $57,000 - $60,000 Location: Hybrid / On-site – Englewood, CO About GOLFTEC Enterprises: GOLFTEC Enterprises is a dynamic, technology-driven leader in the golf industry, uniting two premier brands—GOLFTEC and SKYTRAK—with a shared mission: to help people play better golf.   GOLFTEC, the world leader in golf instruction, leverages proprietary swing motion capture technology, OptiMotion, to deliver data-driven coaching and measurable improvement. By providing instant, actionable feedback, GOLFTEC empowers Coaches and Students to accelerate learning and maximize performance.   SKYTRAK, the most popular consumer launch monitor and golf simulator, brings professional-grade analytics and immersive play experiences to golfers everywhere. Its innovative technology helps players track performance, practice with purpose, and enjoy the game year-round.   Together, GOLFTEC Enterprises is redefining how golf is taught, practiced, and experienced. We combine cutting-edge technology, industry expertise, and a passion for innovation to create meaningful impact—for golfers, employees, and the future of the game.   The deadline for this position is   - Job posting may come down early due to volume of applicants   Position Summary The Technical Specialist Representative serves as a key member of the Member Services team, delivering world-class technical support to GOLFTEC and SkyTrak members across phone, chat, email, and ticketing platforms. This role is responsible for diagnosing and resolving hardware, software, browser, mobile, and connectivity issues while providing clear, solution-focused guidance to both technical and non-technical users. The representative proactively equips members with troubleshooting resources, maintains detailed support documentation, and collaborates cross-functionally to identify and resolve recurring technical challenges. In addition to frontline support, this role contributes to knowledge base development and assists in onboarding and training new team members, ensuring a consistent, high-quality member experience. Key Responsibilities: - All team members will provide technical assistance to GOLFTEC and SkyTrak members across all platforms: phone, chat, email, and ticketing systems. - Diagnose, provide clear advice and world-class customer experience on how we can assist the member solve their problem. - Think future and provide the member with the necessary resources to help them troubleshoot online in the event they have future issues. - Actively update, maintain, and monitor all aspect of member support related issues. - Logging member correspondence information into the company’s system to keep a record of actions. - Maintaining composure and a positive attitude to all internal and external customers. - Provide remote hardware, software, and multimedia technical support to GOLFTEC and SkyTrak members. - Troubleshoot PC hardware, software, and browser related issues that fall within our scope of support. - Gather data to identify and evaluate technical problems, and partner with various departments to solve them for the future. - Create and maintain knowledge-based articles used for ongoing support. - Onboard and train future Technical Customer Support Representatives - Weekend hours necessary

Position Title: SkyTrak Sales Advisor Compensation Range: $65,000 - $80,000 Location: Hybrid / On-site – Englewood, CO About GOLFTEC Enterprises: GOLFTEC Enterprises is a dynamic, technology-driven leader in the golf industry, uniting two premier brands—GOLFTEC and SKYTRAK—with a shared mission: to help people play better golf.   GOLFTEC, the world leader in golf instruction, leverages proprietary swing motion capture technology, OptiMotion, to deliver data-driven coaching and measurable improvement. By providing instant, actionable feedback, GOLFTEC empowers Coaches and Students to accelerate learning and maximize performance.   SKYTRAK, the most popular consumer launch monitor and golf simulator, brings professional-grade analytics and immersive play experiences to golfers everywhere. Its innovative technology helps players track performance, practice with purpose, and enjoy the game year-round.   Together, GOLFTEC Enterprises is redefining how golf is taught, practiced, and experienced. We combine cutting-edge technology, industry expertise, and a passion for innovation to create meaningful impact—for golfers, employees, and the future of the game. The deadline for this position is 2/27/26 Job posting may come down early due to volume of applicants Position Summary The SkyTrak Solutions Advisor owns the full sales cycle for inbound and outbound opportunities within SkyTrak’s inside sales organization. This role serves as a primary point of contact for prospective customers, managing relationships from initial engagement through purchase by understanding customer needs, delivering product expertise, and developing solution-based recommendations that drive confident purchasing decisions. The Solutions Advisor leverages CRM data and sales performance insights to track progress against key performance indicators, improve conversion and engagement, and continuously refine sales execution. This role supports residential (B2C) customers today and plays a key role in the expansion into commercial (B2B) sales, working collaboratively with Marketing and cross-functional partners to evolve sales messaging, outreach, and the overall customer experience as the business grows. SkyTrak is hiring two Solutions Advisors for this role to support sales coverage and customer demand. Compensation is salaried, with bonus eligibility based on performance against defined KPIs Key Responsibilities - Own the full sales cycle for inbound and outbound opportunities, managing customer relationships from initial engagement through purchase across phone, email, and chat. - Engage residential and commercial customers to understand needs, space, budget, and intended use of a golf simulator. - Develop deep understanding of SkyTrak products, competitive offerings, and select partner or third-party solutions, and apply that knowledge across residential and commercial sales use cases. - Design and present end-to-end solutions and pricing recommendations that optimize customer outcomes and purchasing decisions. - Execute proactive and targeted outbound engagement to generate, re-engage, and advance sales opportunities through to close. - Own CRM data integrity and pipeline visibility, leveraging reporting and customer insights to improve engagement, conversion, and sales outcomes. - Track performance against defined KPIs and adjust approach based on results and performance trends. - Identify gaps and opportunities in the sales process and recommend improvements using CRM and sales performance data. - Contribute to a collaborative, customer-focused team environment that reflects GOLFTEC and SkyTrak’s brand values and passion for golf. Work Schedule & Availability This role requires availability within fixed business hours of 7:00am–5:00pm MT, Monday through Friday, with required Saturday availability during peak season (October–December). Schedules are structured to support customer demand and team coverage.