Role Description Be a key player in driving operational efficiency and boosting team productivity! In this role, you’ll provide essential administrative and project support to our Business Unit and Project Managers—managing task workflows, tracking permits, maintaining project systems, and assisting with scheduling, data analysis, and database management. If you’re highly organized, proactive, and thrive working across multiple platforms to keep engineering and project teams aligned, we want you on our team. Apply now and help us make an impact! Preferred Locations: San Antonio, TX Pay Range: $19-20 What You'll do: - Perform data analysis, data entry, and database management, including creating reports and formulas using tools such as Vision, Excel, and Sharepoint. - Maintain and update project needs, ensuring accuracy of progress, milestones, and deliverables through coordination with project managers and engineers. - Manage Jira databases and workflows, including creating, assigning, and tracking tasks, and developing dashboards and reports to monitor team workload and progress. - Track permits by maintaining logs and status trackers, coordinating with internal teams and external agencies, and providing timely updates to project leadership. - Support project scheduling, deliverable tracking, proposal preparation, and invoicing activities. - Research, prioritize, and follow up on incoming issues and concerns for Project Managers and Business Unit leadership. - Assist with engineering-related tasks, including documentation, reporting, and process improvements to enhance team efficiency. - Manage special projects for the Business Unit and serve as backup support to the Administrative Assistant as needed. - Perform other miscellaneous job-related duties as assigned. Qualifications - 1–3 years of experience in database management, project administration, or a related field - Associate’s or Bachelor’s degree preferred - Proficiency in Microsoft Office Suite, including Outlook, Word, Excel (advanced preferred), PowerPoint, and Access (preferred); experience with Microsoft Project is a plus - Strong organizational skills with a high attention to detail - Ability to manage multiple priorities in a fast-paced environment Requirements - Experience with project/task management tools - Familiarity with engineering, construction, or technical project workflows - Experience with permitting processes or compliance documentation - Ability to analyze data and generate clear, actionable insights - Strong organizational skills with a high attention to detail - Ability to manage multiple priorities in a fast-paced environment Benefits - A supportive and inclusive work environment that values diversity and encourages innovation. - Opportunities for professional growth and career development. - Competitive salary and comprehensive benefits package, including generous paid time off, 401(k) with company match, tuition reimbursement, and flexible work schedules. - Benefits offered include company-sponsored medical, dental, vision, and 401(k) plan with company match. - Tuition reimbursement, voluntary life, disability, critical illness, accident and hospitalization plans. - HSA or FSA medical accounts and FSA dependent care and transportation/parking accounts are also available. - These benefits are subject to employee contribution amounts generally set annually. - Full-time employees are eligible to earn PTO hours. - May be eligible for discretionary bonus as determined by the company.

• Implement Release Management Process: Establish a release management process for Stripe in accordance with Card Network mandates. • Review Card Network Releases: Review, analyze, and assess biannual card network releases to identify key initiatives. • Monitor Compliance: Establish a framework and process for monitoring compliance with card network requirements and internal policies. • Develop Metrics and Dashboards: Create and implement comprehensive metrics and JIRA dashboards. • Manage Mandate Intake Process: Oversee the network mandate intake process. • Engage with External Partners: Actively engage with external network partners. • Advocate for Stripe: Serve as a dedicated advocate for Stripe within the card network ecosystem.

Role Description Our client is looking for an experienced Medical Virtual Assistant to join our growing team. We are seeking a highly organized, detail-oriented healthcare professional with hands-on Athena Health EMR experience and a strong background in Prior Authorization (PA) processing within a primary care setting. This role is ideal for someone who thrives in a fast-paced environment, can multitask efficiently, and is committed to delivering exceptional administrative and patient support. Work Schedule - Position: Part-time - Schedule: in between 8:00 AM – 5:00 PM Central Time (CST) - Working Days: Monday – Thursday - Break: 1-hour unpaid lunch break (12:00 PM – 1:00 PM) Compensation $5.00 – $6.00 USD per hour, depending on experience Key Responsibilities - Process Prior Authorizations (PA) for medications, diagnostic tests, imaging, procedures, and specialty services using payer portals and insurance guidelines. - Manage Remote Patient Monitoring (RPM) workflows by monitoring patient data, documenting updates, escalating abnormal readings, and coordinating with providers as needed. - Process and coordinate patient referrals, ensuring accurate documentation, insurance compliance, and timely communication with specialists and patients. - Contact laboratories to obtain pending patient lab results and ensure timely documentation in Athena Health. - Perform insurance eligibility and benefits verification across multiple commercial and government insurance plans. - Run reports within Athena Health EMR to support clinical and administrative workflows. - Document all patient interactions, authorizations, referrals, and insurance communications accurately within Athena Health. - Respond to patient inquiries and provide phone support during downtime between Prior Authorization tasks. - Coordinate with providers, pharmacies, laboratories, and insurance companies to ensure timely patient care. - Maintain HIPAA compliance and protect patient confidentiality at all times. - Support general administrative and front-office functions as assigned. Qualifications - Experience with Prior Authorization processing is REQUIRED (non-negotiable). - Hands-on experience using Athena Health EMR is REQUIRED (no training available). - Previous experience working in a Primary Care clinic is REQUIRED. - Strong understanding of medical terminology, healthcare workflows, and clinical documentation. - Experience verifying insurance eligibility and benefits across multiple insurance carriers, including: - Medicare - Medicaid - Humana - UnitedHealthcare - Anthem Blue Cross - Commercial insurance plans - CoverMyMeds - Availity - Experience with Remote Patient Monitoring (RPM) programs. - Excellent organizational skills with exceptional attention to detail. - Strong multitasking, problem-solving, and time management abilities. - Excellent verbal and written English communication skills. - Ability to work independently in a remote environment while maintaining productivity and accuracy. Preferred Qualifications - Registered Nurse (RN) background strongly preferred. - Clinical experience in a primary care environment. - Knowledge of Chronic Care Management (CCM) workflows. - Experience coordinating referrals and managing patient care follow-ups. Software & Tools - Athena Health EMR (Required) - CoverMyMeds - Availity - Athena Chat - Slack - Salesforce - WhatsApp - Skype - Zoom Meetings - Google Meet - Email and phone systems Basic Requirements - Must speak and write English clearly and professionally. - Must have relevant work experience. - Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). - Must be available to attend video meetings with camera on when required. Technical Requirements - Computer: Reliable laptop or desktop computer. - Internet: Stable high-speed internet connection (minimum 25 Mbps). - Audio: Noise-canceling headset. - Video: Working webcam for virtual meetings. - Workspace: Quiet and professional work environment. Additional Support - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

• managing client onboarding • ATO correspondence • document workflows • e-signatures • team communications • actively using and helping shape our AI tools (Claude Cowork, Microsoft Copilot) to automate routine tasks and improve work • keeping the team connected with fun fortnightly social online activities.