This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is for a Senior ServiceNow Business Analyst - REMOTE. The ideal candidate will play a crucial role in bridging business needs with technical solutions. - Gather requirements and collaborate closely with various teams to ensure successful implementation and adoption of ServiceNow applications. - Deliver impactful, high-quality solutions that align with organizational goals. - Drive efficiency and innovation within diverse client environments while fostering a culture of continuous improvement. Accountabilities - Engage business stakeholders to identify, document, and prioritize functional and non-functional requirements for ServiceNow implementations. - Translate business needs into clear, actionable user stories and acceptance criteria. - Conduct workshops, interviews, and process mapping sessions to capture workflows. - Collaborate with ServiceNow developers and architects to translate requirements into configurations and workflows. - Validate design proposals to ensure they align with best practices. - Support data model, integration, and UI/UX design discussions. - Participate in sprint planning, backlog grooming, and UAT cycles. - Define and execute test cases, coordinating user acceptance testing. - Configure solutions within the ServiceNow SPM suite, ensuring quality standards are met. - Contribute to process documentation and continuous improvement initiatives. Qualifications - Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field. - 3–5+ years of business analysis experience, with at least 2 years focused on ServiceNow implementations. - Deep understanding of Strategic Portfolio Management concepts. - Proven experience implementing ServiceNow SPM for enterprise clients. - Experience with SPM and additional ServiceNow modules. - Demonstrated experience in requirements gathering and process design in an Agile environment. - Familiarity with Agile, Waterfall, and Hybrid development methodologies. - Strong analytical and problem-solving skills with attention to detail. - Excellent communication and stakeholder management skills. - Understanding integration points with other enterprise systems. Benefits - Medical, Dental, and Vision insurance. - Flexible Spending Accounts. - Short Term and Long Term Disability. - Life Insurance and AD&D. - Option to purchase additional Life Insurance and AD&D. - Paid Time Off and Personal Leave. - Holidays off. - 401(k) plan with company match. - Work/life balance initiatives. - Opportunity for professional growth and continuous learning.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Principal ServiceNow Engineer to join our team supporting the Department of Transportation. - Perform implementation, administration, configuration, and/or development with ServiceNow ITSM application suite, and in identified specialty(ies). - Responsible for the design of the DOT Service Management System (SMS) and supporting the SMS operations, to include engineers and the SMS development life cycle. - Determine which integration method(s) will be used, integration directionality, and attributes. - Participate in any data normalization required prior to being imported / inserted into ServiceNow. - Participate in platform, process, and integration testing. - Develop and maintain Discovery schedules, pattern usage and the role of other integrations. - Fulfill role of Enterprise Integration Manager. - Design, develop, configure, and customize ServiceNow applications and services. - Deliver new functionality across applications. - Manage and perform SMS development activities, supporting the entire development lifecycle. - Apply SDLC and DevOps principles. - Perform response and resolution for escalated SMS service requests and incidents. - Assist the platform administrator with incident resolution. - Participate in on-call rotation providing support during non-business hours (nights, weekends, holidays). Qualifications - 12+ years of relevant IT experience, including at least 6 in administration services for a major Service Management System (SMS), preferably ServiceNow. - Bachelor’s degree in Management Information Systems (MIS), Computer Science (CS), or related field; or an equivalent combination of education and experience (6 years of experience in lieu of degree). - Extensive knowledge of ServiceNow Discovery and Integrations. - Experience with the SNMP technologies that support Discovery Patterns. - Experience with SOAP/REST-based API integrations. - Current ServiceNow Certified System Administrator (CSA) Certification. - Current ServiceNow Certified Implementation Specialist - Discovery (CIS-Disco) Certification. Benefits - Competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Work Environment and Physical Demands - Location: Candidates must reside in one of our approved hiring states within the United States. - Type of environment: Remote - Noise level: Low - Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs. - Amount of Travel: Less than 10% - List of Approved States: AL, AK, AZ, AR, CT, DE, FL, GA, ID, IN, IO, KS, KY, LA, ME, MI, MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, WV, WI, WY. Physical Demands - While performing the duties of this job, the employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear. - The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. - The employee is regularly required to lift up to 10 pounds. - The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. - The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Work Authorization/Security Clearance - Candidate must be a U.S. Citizen. - Must be able to successfully obtain a Public Trust. Other Information - This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. - TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. Equal Employment Opportunity - In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. - TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law. - This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.  Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.  The ServiceNow SAM Integration Developer / SAM Lead Developer is a senior technical role responsible for designing, developing, and maintaining integrations between ServiceNow's Software Asset Management (SAM) module and external data sources in support of the Department of Veterans Affairs. In addition to hands-on development, this individual serves as the technical lead for a team of SAM Developers and subcontractor staff, providing direction, mentorship, and quality oversight across all integration workstreams.  Location: Remote within the US supporting EST working hours. Responsibilities: API Development & Integration  - Design, develop, and maintain RESTful API integrations between ServiceNow SAM Pro and external data sources (e.g., publisher portals, CMDB feeds, procurement systems, entitlement databases).  - Build and manage integration endpoints, authentication mechanisms (OAuth2, API keys, certificates), and data pipelines within ServiceNow.  - Develop MID Server configurations and Integration Hub spokes/flows to support bi-directional data exchange with VA enterprise systems.  - Ensure API integrations comply with VA security standards, including FISMA, FedRAMP, and VA Handbook 6500 requirements.  Data Aggregation & Normalization  - Aggregate software inventory data from disparate sources including SCCM/MECM, Flexera, Active Directory, and cloud platforms (AWS, Azure, GCP).  - Implement data normalization routines using the ServiceNow Content Library and custom normalization rules to ensure consistent publisher, product, and version mapping.  - Develop and maintain transformation scripts (JavaScript, GlideScript) to map source data to ServiceNow SAM data models.  - Collaborate with VA data stewards and asset managers to define normalization standards and resolve data conflicts.  Automated Data Import Workflows  - Build and manage scheduled import jobs, Import Set transforms, and JDBC/LDAP data sources within ServiceNow to automate recurring data ingestion.  - Design robust error handling, alerting, and retry logic for import workflows to ensure data integrity and continuity.  - Create and maintain data reconciliation processes to detect and remediate discrepancies between discovery data, entitlement records, and the ServiceNow CMDB.  - Document all automated workflows and maintain runbooks to support operational sustainment and knowledge transfer.  Integration Testing & Validation  - Develop and execute integration test plans covering unit, functional, regression, and end-to-end testing scenarios for all data pipelines and API connections.  - Validate data completeness, accuracy, and consistency after each import cycle or integration event.  - Conduct performance testing and optimization of integration processes to meet VA throughput and latency requirements.  - Coordinate with VA test teams and change management processes to validate changes prior to production deployment.  - Maintain integration test documentation and traceability matrices in alignment with VA Section 508 and compliance requirements.  Team Leadership & Mentorship (SAM Lead Developer)  - Serve as the technical lead for a team of SAM Developers and subcontract staff, providing day-to-day work direction, code reviews, and technical guidance.  - Establish and enforce development standards, coding best practices, and integration design patterns across the team.  - Mentor junior and mid-level developers, facilitating professional growth, knowledge sharing, and skills development in ServiceNow SAM capabilities.  - Coordinate with the Program Manager to assign tasks, track progress, and communicate risks and issues related to integration workstreams.  - Conduct sprint planning, backlog grooming, and retrospective participation within an Agile/SAFe delivery framework.  - Support Kentro and subcontractor onboarding, performance monitoring, and technical oversight in accordance with contract requirements.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is for a Senior ServiceNow Business Analyst - REMOTE. The ideal candidate will play a crucial role in bridging business needs with technical solutions. - Gather requirements and collaborate closely with various teams to ensure successful implementation and adoption of ServiceNow applications. - Deliver impactful, high-quality solutions that align with organizational goals. - Drive efficiency and innovation within diverse client environments while fostering a culture of continuous improvement. Accountabilities - Engage business stakeholders to identify, document, and prioritize functional and non-functional requirements for ServiceNow implementations. - Translate business needs into clear, actionable user stories and acceptance criteria. - Conduct workshops, interviews, and process mapping sessions to capture workflows. - Collaborate with ServiceNow developers and architects to translate requirements into configurations and workflows. - Validate design proposals to ensure they align with best practices. - Support data model, integration, and UI/UX design discussions. - Participate in sprint planning, backlog grooming, and UAT cycles. - Define and execute test cases, coordinating user acceptance testing. - Configure solutions within the ServiceNow SPM suite, ensuring quality standards are met. - Contribute to process documentation and continuous improvement initiatives. Qualifications - Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field. - 3–5+ years of business analysis experience, with at least 2 years focused on ServiceNow implementations. - Deep understanding of Strategic Portfolio Management concepts. - Proven experience implementing ServiceNow SPM for enterprise clients. - Experience with SPM and additional ServiceNow modules. - Demonstrated experience in requirements gathering and process design in an Agile environment. - Familiarity with Agile, Waterfall, and Hybrid development methodologies. - Strong analytical and problem-solving skills with attention to detail. - Excellent communication and stakeholder management skills. - Understanding integration points with other enterprise systems. Benefits - Medical, Dental, and Vision insurance. - Flexible Spending Accounts. - Short Term and Long Term Disability. - Life Insurance and AD&D. - Option to purchase additional Life Insurance and AD&D. - Paid Time Off and Personal Leave. - Holidays off. - 401(k) plan with company match. - Work/life balance initiatives. - Opportunity for professional growth and continuous learning.