Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.  Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.  The ServiceNow SAM Integration Developer / SAM Lead Developer is a senior technical role responsible for designing, developing, and maintaining integrations between ServiceNow's Software Asset Management (SAM) module and external data sources in support of the Department of Veterans Affairs. In addition to hands-on development, this individual serves as the technical lead for a team of SAM Developers and subcontractor staff, providing direction, mentorship, and quality oversight across all integration workstreams.  Location: Remote within the US supporting EST working hours. Responsibilities: API Development & Integration  - Design, develop, and maintain RESTful API integrations between ServiceNow SAM Pro and external data sources (e.g., publisher portals, CMDB feeds, procurement systems, entitlement databases).  - Build and manage integration endpoints, authentication mechanisms (OAuth2, API keys, certificates), and data pipelines within ServiceNow.  - Develop MID Server configurations and Integration Hub spokes/flows to support bi-directional data exchange with VA enterprise systems.  - Ensure API integrations comply with VA security standards, including FISMA, FedRAMP, and VA Handbook 6500 requirements.  Data Aggregation & Normalization  - Aggregate software inventory data from disparate sources including SCCM/MECM, Flexera, Active Directory, and cloud platforms (AWS, Azure, GCP).  - Implement data normalization routines using the ServiceNow Content Library and custom normalization rules to ensure consistent publisher, product, and version mapping.  - Develop and maintain transformation scripts (JavaScript, GlideScript) to map source data to ServiceNow SAM data models.  - Collaborate with VA data stewards and asset managers to define normalization standards and resolve data conflicts.  Automated Data Import Workflows  - Build and manage scheduled import jobs, Import Set transforms, and JDBC/LDAP data sources within ServiceNow to automate recurring data ingestion.  - Design robust error handling, alerting, and retry logic for import workflows to ensure data integrity and continuity.  - Create and maintain data reconciliation processes to detect and remediate discrepancies between discovery data, entitlement records, and the ServiceNow CMDB.  - Document all automated workflows and maintain runbooks to support operational sustainment and knowledge transfer.  Integration Testing & Validation  - Develop and execute integration test plans covering unit, functional, regression, and end-to-end testing scenarios for all data pipelines and API connections.  - Validate data completeness, accuracy, and consistency after each import cycle or integration event.  - Conduct performance testing and optimization of integration processes to meet VA throughput and latency requirements.  - Coordinate with VA test teams and change management processes to validate changes prior to production deployment.  - Maintain integration test documentation and traceability matrices in alignment with VA Section 508 and compliance requirements.  Team Leadership & Mentorship (SAM Lead Developer)  - Serve as the technical lead for a team of SAM Developers and subcontract staff, providing day-to-day work direction, code reviews, and technical guidance.  - Establish and enforce development standards, coding best practices, and integration design patterns across the team.  - Mentor junior and mid-level developers, facilitating professional growth, knowledge sharing, and skills development in ServiceNow SAM capabilities.  - Coordinate with the Program Manager to assign tasks, track progress, and communicate risks and issues related to integration workstreams.  - Conduct sprint planning, backlog grooming, and retrospective participation within an Agile/SAFe delivery framework.  - Support Kentro and subcontractor onboarding, performance monitoring, and technical oversight in accordance with contract requirements.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is for a Senior ServiceNow Business Analyst - REMOTE. The ideal candidate will play a crucial role in bridging business needs with technical solutions. - Gather requirements and collaborate closely with various teams to ensure successful implementation and adoption of ServiceNow applications. - Deliver impactful, high-quality solutions that align with organizational goals. - Drive efficiency and innovation within diverse client environments while fostering a culture of continuous improvement. Accountabilities - Engage business stakeholders to identify, document, and prioritize functional and non-functional requirements for ServiceNow implementations. - Translate business needs into clear, actionable user stories and acceptance criteria. - Conduct workshops, interviews, and process mapping sessions to capture workflows. - Collaborate with ServiceNow developers and architects to translate requirements into configurations and workflows. - Validate design proposals to ensure they align with best practices. - Support data model, integration, and UI/UX design discussions. - Participate in sprint planning, backlog grooming, and UAT cycles. - Define and execute test cases, coordinating user acceptance testing. - Configure solutions within the ServiceNow SPM suite, ensuring quality standards are met. - Contribute to process documentation and continuous improvement initiatives. Qualifications - Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field. - 3–5+ years of business analysis experience, with at least 2 years focused on ServiceNow implementations. - Deep understanding of Strategic Portfolio Management concepts. - Proven experience implementing ServiceNow SPM for enterprise clients. - Experience with SPM and additional ServiceNow modules. - Demonstrated experience in requirements gathering and process design in an Agile environment. - Familiarity with Agile, Waterfall, and Hybrid development methodologies. - Strong analytical and problem-solving skills with attention to detail. - Excellent communication and stakeholder management skills. - Understanding integration points with other enterprise systems. Benefits - Medical, Dental, and Vision insurance. - Flexible Spending Accounts. - Short Term and Long Term Disability. - Life Insurance and AD&D. - Option to purchase additional Life Insurance and AD&D. - Paid Time Off and Personal Leave. - Holidays off. - 401(k) plan with company match. - Work/life balance initiatives. - Opportunity for professional growth and continuous learning.

Employment Status: Full timeShift: Day (United States of America)Facility: 451 Kimball Ave NE - RoanokeRequisition Number: R156658 ServiceNow Application Analyst III (Open) How You’ll Help Transform Healthcare: Onsite is preferred, hybrid or remote work option is available. Candidates residing in the following states can be considered for remote work: Alabama, Florida, Georgia, Arkansas, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, West Virginia, and Virginia. The ServiceNow Application Analyst III is responsible for the analysis, design, configuration, implementation, and support of ServiceNow applications with a strong emphasis on the Strategic Portfolio Management (SPM) suite. This role partners closely with business stakeholders, technical teams, and vendors to ensure solutions meet organizational goals, adhere to governance, and maximize platform value. The analyst will contribute to platform enhancements, troubleshoot complex issues, deliver training, and drive adoption of ServiceNow best practices across the enterprise. Key Responsibilities - Application Analysis & Solution Design Performs advanced analysis of ServiceNow applications—including SPM, ITSM, and related modules—to design scalable solutions that align with business strategy. Plans implementations, evaluates enhancement opportunities, and ensures optimal adoption of SPM capabilities (e.g., Demand, Project, Portfolio, Resource Management). - Configuration & Development Support Maintains expert knowledge of assigned ServiceNow applications and configuration tools. Performs configuration, workflow updates, form/table design, reporting, and dashboards. Assists with the resolution of complex platform issues and provides timely updates to stakeholders. - Project & Portfolio Delivery Independently manages assigned ServiceNow projects and enhancement initiatives, ensuring timelines and deliverables are met. - On-Call & Advanced Support Participates in on-call rotation and assists team members with troubleshooting complex issues. - Requirements & Design Leadership Independently conducts requirements-gathering sessions with business partners, leveraging deep understanding of SPM processes. Facilitates detailed design workshops, ensuring alignment between client needs and platform capabilities. - Business Process Optimization Analyzes business operations to identify opportunities for automation, process improvement, and workflow optimization—particularly within SPM lifecycle processes (demand intake, prioritization, forecasting, reporting). - Technical Leadership & Mentorship Leads large initiatives and serves as a mentor to junior analysts, providing guidance on ServiceNow functionality, standards, and best practices. - Documentation & Training Creates and maintains high-quality documentation including solution designs, status reports, support materials, and training assets for both technical teams and end users. - Change Management Compliance Follows the established change management process, ensuring timely submission of change requests, effective communication, risk mitigation, and post-change validation. - Application Support & Implementation Supports the deployment of new ServiceNow modules and capabilities. Assists with testing, documentation, user acceptance, and rollout planning. - Cross-Functional Collaboration Works closely with internal and external partners in a professional manner. Responsibilities may involve access to confidential or sensitive information; discretion and sound judgment are required. - Work Environment & Governance Operates effectively in a matrixed organization and understands Bimodal delivery principles. Works in an office or remote environment using modern devices and collaboration tools. What We Require: Education: High school diploma or equivalent required. Associates/Bachelors degree in computer science, information systems, healthcare, business or equivalent experience required. Experience: Minimum of five years of related experience. Licenses/Certifications :Valid Virginia drivers' license required. Vendor and/or industry certifications/proficiencies as determined by management. Other: Must be a self-initiated team player that can work under little supervision, with strong organizational, problem-solving and analytical skills. Must be able to work both independently and in a team setting and serve as a mentor to others in the department. Must facilitate a positive and collaborative work environment. Must be flexible and capable of prioritizing multiple projects and meeting deadlines. Effective communication skills (oral, written and presentation). Primary business hours Monday-Friday including some weekends, holidays. Will require after-hours on-call coverage. Occasional travel required. Recruiter: MARK MISKOVICRecruiter Email: mamiskovic@carilionclinic.org For more information, contact the HR Service Center at 1-800-599-2537. Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday. For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies Benefits, Pay and Well-being at Carilion Clinic Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away. When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion: - Comprehensive Medical, Dental, & Vision Benefits - Employer Funded Pension Plan, vested after five years (Voluntary 403B) - Paid Time Off (accrued from day one) - Onsite fitness studios and discounts to our Carilion Wellness centers - Access to our health and wellness app, Virgin Pulse - Discounts on childcare - Continued education and training

Role Description Für den weiteren Ausbau unseres Expertenteams suchen wir eine/n Senior Consultant ServiceNow ITOM / CMDB (m/w/d), der/die eine Brücke zwischen klassischem ITOM und der neuen Ära der KI-gestützten Operations schlägt. Die Position kann deutschlandweit remote ausgeführt werden. Gelegentlich sind Team-Treffen in Stuttgart oder Einsätze bei Kunden geplant. - Strategische Beratung & CSDM-Architektur: Du berätst Kunden auf Augenhöhe bei der Konzeption moderner CMDB Strukturen. Unter Anwendung des CSDM 4.0/5.0 Frameworks schaffst du das Datenfundament, das IT-Organisationen für die Skalierung von KI-Use-Case benötigen. - ITOM Visibility (Discovery & CMDB Strategy): Du schaffst das Fundament durch lückenlose Sichtbarkeit hybrider Infrastrukturen. Du entwirfst Strategien für Discovery und nutzt die IRE (Identification & Reconciliation Engine), um eine gesunde, vertrauenswürdige "Single Source of Truth" sicherzustellen. - ITOM Health (Event Management & AIOps): Du machst Daten nutzbar, indem du Event Management implementierst. Du transformierst das IT-Operations-Center von einer reaktiven "Alert-Flut" hin zu einer intelligenten, KI-gestützten Service-Availability-Steuerung, die Ausfälle proaktiv erkennt und korreliert. - Service-Centric Transformation: Du führst Kunden weg vom Silo-Denken hin zum Service Mapping. Du modellierst geschäftskritische Abhängigkeiten und schaffst so die Basis für ein präzises Impact-Management und automatisierte Prozesse. - Innovation & GenAI Lead: Als Early Adopter evaluierst du neue Features wie Now Assist for ITOM. Du zeigst Kunden auf, wie generative KI die Effizienz im IT-Betrieb massiv steigert und komplexe Infrastruktur-Daten verständlich zusammenfasst. - Project Leadership: Du moderierst Workshops für Konzerne und Mittelständler und entwickelst Roadmaps für die Transformation von reaktivem Betrieb hin zu proaktivem, KI-gesteuertem Management. Qualifications - Mehrjährige Erfahrung in der ServiceNow-Beratung mit tiefem Fokus auf ITOM (Discovery, Event Management, Services Mapping) und CMDB. - Zertifizierungen: Du bist zertifiziert als CIS-Discovery und/oder CIS-Event Management. Ein Zertifikat im Bereich Service Mapping ist ein starkes Plus. - KI-Affinität: Du hast erste Erfahrungen mit AIOps, Machine Learning Modellen innerhalb von ServiceNow und den Möglichkeiten von Generative AI (Now Assist) bereits gemacht. - Methodik: Fundierte Kenntnisse im CSDM-Framework sowie in der Architektur von Business Services. - Technisches Know-how: Exzellente Beherrschung von Patterns, der IRE und Service Mapping. Sicherer Umgang mit Event- & Correlation-Rules sowie modernen Service Graph Connectors zur Integration von Drittsystemen. - Branchenerfahrung: Du beherrschst das Stakeholder-Management in komplexen Konzernstrukturen ebenso wie die pragmatische Umsetzung im Mittelstand. Benefits - Spannende Projektlandschaft: Bei uns gestaltest du die digitale Zukunft namhafter Kunden. Du arbeitest in hochkarätigen Projekten und implementierst modernste KI-Features direkt in den Infrastrukturen unserer Kunden. - Entwicklung: Wir fördern deine Karriere mit individuellen Weiterbildungen im Bereich ServiceNow und KI-Technologien. - Teamspirit: Flache Hierarchien, kurze Entscheidungswege und eine offene Kommunikation auf Augenhöhe in einem Team, das technologisch begeistert ist. Jährliche Firmenevents im In- und Ausland inklusive. - Gehalt und Benefits: attraktives Vergütungsmodell und eine Menge Benefits, die einen finanziellen Unterschied machen (teamative-Rente, EGYM, ggf. Mobilitäts- und Mittagessenszuschuss,...). - Your Choice: Flexible Arbeitszeiten und remote work. - Langfristig: Die Möglichkeit auf eine Zukunft mit vielen Entwicklungsmöglichkeiten in einem dynamischen Team. Contact Annika Werner Talent Acquisition Manager bewerbung@teamative.com 0711/968811-60