• Assist in the development, maintenance, and monitoring of CI/CD pipelines using tools such as GitHub Actions, GitLab CI, Jenkins, or Azure DevOps • Support infrastructure as code (IaC) efforts using tools like Terraform, CloudFormation, or ARM templates • Help integrate security scanning and compliance checks into build and deployment pipelines (SAST, DAST, dependency scanning, container scanning) • Support cloud infrastructure in AWS, Azure, or GCP, with an emphasis on security best practices • Assist with containerization efforts using Docker and orchestration platforms such as Kubernetes • Monitor environments, logs, and alerts; assist with troubleshooting and incident response • Document configurations, processes, and security controls to support audits and compliance requirements • Collaborate with development, operations, and security teams in an Agile/Scrum environment • Learn and apply federal security frameworks such as NIST, FISMA, and FedRAMP

• Deploy and operate Linux-based infrastructure supporting our Edge Cloud platform • Build, automate and improve infrastructure provisioning and lifecycle management • Plan and execute infrastructure maintenance with minimal customer impact • Troubleshoot complex issues across compute, networking, virtualisation and storage layers • Improve the reliability, scalability and observability of our cloud platform • Design, implement and improve infrastructure automation and deployment workflows using GitLab CI, Ansible and Terraform • Collaborate with engineers across infrastructure, networking and platform teams to continuously improve our services • Participate in an on-call rotation to support production infrastructure

• Design, build, and manage cloud infrastructure using Terraform • Develop reusable Infrastructure as Code (IaC) modules and templates • Architect and support cloud environments in AWS, Azure, or GCP • Build and maintain CI/CD pipelines to automate application and infrastructure deployments • Implement and support Docker and Kubernetes environments • Develop automation using Python, Bash, or similar scripting languages • Implement monitoring, logging, and alerting solutions • Troubleshoot production infrastructure and provide on-call support as needed • Collaborate with development, QA, and architecture teams to improve deployment and operational processes • Apply DevOps best practices and support AI-enabled cloud initiatives

Role Description Are you a strong Customer Service/Financial Specialist with billing experience? Then consider a career with us, on our Financial Operations Billing Team! In this role, you will provide customer service support to our internal CSRs and junior team members for the Liberty Direct Billing Team, while playing a key part in the modernization of our billing operations and implementation of the new TOBE system. Schedule: - Monday – Friday, 8:00am – 8:00pm EST. - This is a closing shift role requiring availability up to 8:00pm EST. Key Responsibilities - Support the implementation and rollout of the new TOBE system, partnering with project teams to ensure smooth adoption and transition. - Analyze operational and financial reports to identify trends and support data-driven decision-making. - Provide exceptional customer service to internal CSRs and team members regarding Liberty Direct billing inquiries via phone and in writing. - Evaluate and make decisions on billing exceptions within department guidelines and system limitations. - Collect, compile, and analyze data from multiple financial systems, including external payment and transaction systems. - Mentor and coach junior team members on routine and policy-level issues. - Lead problem-solving sessions and drive a continuous improvement mindset; identify VOC and CI opportunities. - Handle complex email and report workflows and assist with production issues. - Exercise independent judgment on issues with significant departmental impact and anticipate prioritization needs. - Perform special projects and additional duties as assigned by management. Qualifications - High School diploma required, Associate's degree in Business or Accounting preferred. - Minimum 4 years of work experience. - Strong math, communication, and customer service skills. - Knowledge of Liberty Direct Systems, appetite to learn new systems including TOBE. - Ability to identify and resolve issues and present information clearly. - Proficiency in Microsoft tools. - Availability to work closing shifts up to 8:00pm EST. Requirements - Employees may apply for a new role after completing 12 months of employment in their current position. - Employees should review all role requirements and apply only for positions for which they are eligible. - Hiring processes may vary by country, including differences in procedures, requirements, and timelines. - For country-specific details, please consult your local recruiting / HR team.