Role Description The Customer team is the driving factor behind lifetime value, retention and expansion at Tractian. We focus on expanding inside existing customers, cross-selling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Unilever, Suzano, PepsiCo, and others. Every member of our team directly affects the results of our clients. As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes. As a Senior Automation Engineer, you will be responsible for: - Reviewing and optimizing technical proposals to ensure alignment with the company’s capabilities and technical requirements. - Managing the implementation process, including the integration of sensors, PLCs, and frequency inverters. - Overseeing the go-live phase, validating system functionality, and providing post-implementation technical support. Responsibilities - Review and adjust technical proposals developed by the Sales team, ensuring alignment with company capabilities and required technical specifications. - Verify the compatibility of system integrations (sensors, PLCs, Frequency Inverters, etc.) within the client’s environment. - Participate in client meetings to understand their demands and translate these needs into viable technical solutions. - Manage the implementation schedule, ensuring that stages are completed within established deadlines. - Supervise the application and go-live phase of implemented systems, validating the correct functioning of sensors, PLCs, and monitoring systems. - Work closely with the Data Science, Hardware, and Platform teams to develop, optimize, and implement features that add value to the solutions. - Provide post-implementation technical support, helping to resolve technical issues or make adjustments when necessary. - Collaborate with other teams in the company, such as Technical Support and Product Engineering. - Help identify opportunities for upsell or additional improvements in projects based on technical understanding and customer feedback. Qualifications - +5 Years of Industrial Experience, preferably with a background in Industrial Automation and Project Management. - Familiarity with handling and programming (Ladder Logic) various PLC brands (Siemens, Allen-Bradley/Rockwell, Schneider Electric, Mitsubishi, etc.). - Experience with SCADA, DCS, or other supervisory and control systems. - Knowledge of industrial communication protocols such as Modbus, EtherNet/IP, Profibus, or OPC UA for sensor and controller integration. - Experience with instrumentation and sensor sizing (level, pressure, flow, humidity, etc.). - Ability to work with measurement and control systems for electrical and mechanical variables. - Willingness to travel to client plants and conduct technical demonstration meetings. - Managing technical projects (scope, implementation schedule, technical sizing, and structural review) alongside the Sales team. - Strong communication and negotiation skills, with exceptional ability to present solutions to complex problems. Bonus Points - CMVP Certification. - PMP Certification. - Experience in asset monitoring. - Fluency in English and Spanish.

Role Description Do you feel more in your element, not less, when a project has six stakeholders, three departments, and a deadline that actually matters to someone's budget? Do fleet managers trust your judgment because you clearly understand what they're actually trying to accomplish, not just what boxes need checking? Can you spot a risk quietly building across two different workstreams before anyone else notices it? Do you already reach for AI to move faster through complex data work, and know exactly when to double-check what it hands you? Are you the person other teams call when an enterprise account needs someone steady at the helm? If so, keep reading... The team at RTA is looking for an Enterprise Implementation Specialist: our Enterprise Orchestrator, Cross-Team Conductor, and Fleet360 Authority all rolled into one. Reporting to the Implementation Supervisor, you'll own RTA's largest and most complex customer engagements from signed contract through a confident go-live, serving as the primary customer relationship owner throughout implementation while coordinating across Sales, Fleet Consulting, Training, Support, and CSM while personally cleaning, compiling, and migrating each customer's data into Fleet360 yourself. - Guide fleet managers through high-stakes configuration decisions. - Catch risk before it threatens a timeline. - Ensure the customer arrives at go-live confident, not just converted. This position plays a direct role in RTA's mission to help fleets succeed, on our most important accounts. Qualifications - 5+ years of experience in a customer-facing implementation, onboarding, or project management role, B2B SaaS strongly preferred. - Demonstrated experience managing multiple stakeholders and workstreams across departments simultaneously. - Proficient with Microsoft 365, including Excel, Outlook, and PowerPoint, with comfort in nested formulas, multi-condition logic, and multi-tab, interconnected workbooks. - Comfortable guiding customers through high-stakes configuration decisions, including conversations with senior fleet and operations leaders. - Demonstrated, real-world use of AI tools to increase speed or accuracy in your work, with specific examples you can speak to. - Excellent written and verbal communication skills. - Fleet, fleet-adjacent, or public sector operations experience preferred, not required. - Exposure to SQL or structured databases preferred, not required. - Bachelor's Degree not required. Relevant experience and breadth of knowledge matters more. Requirements - Owns the timeline and sequencing across 6 to 8 concurrent enterprise engagements at once. - Coordinates explicitly across Sales, Fleet Consulting, Training, Support, and CSM at defined handoff points. - Proactively surfaces risk, including cross-departmental dependencies that are quietly stalling. - Guides customers through high-stakes fleet configuration decisions. - Builds confidence with enterprise customers by communicating proactively and setting clear expectations. - Personally executes data cleanup, compilation, and migration into Fleet360 for every engagement. - Assesses data health across multiple workbooks or source systems. - Comfortable with nested formulas, multi-condition logic, and multi-tab, interconnected workbooks. - Holds the agreed scope line with customers. - Operates with an AI-first mindset. Benefits - 401(k) with 6% Safe Harbor match (100% vested day one). - Flexible PTO model built on trust and manager-approved time off. - Cigna PPO and HSA medical plan options with company contributions ($780–$1,950 annually). - Garner Health HRA program: up to $1,000 individual / $2,000 family reimbursement opportunity. - Wellness rewards up to $350 annually. - Virtual care and mental health support resources. - Company-sponsored benefits including dental, vision, EAP, life, STD, LTD, legal plan, and identity theft protection options. - Additional employee perks, wellness initiatives, and discount programs.

• Serve as your customer's trusted advisor and main point of contact through the onboarding period, driving toward fast time to first value. • Lead hands-on working sessions and webinar training with multiple customer stakeholders, coaching them on best practices and product usage. • Monitor customer adoption and product usage, stepping in to drive engagement, remove blockers, and keep customers on track. • Manage the overall onboarding project to ensure on-time delivery—including coordinating with our engineers for data migration needs, scheduling consulting sessions, facilitating partner integration engagements, and more. • Respond promptly to inbound phone calls and emails, identifying and escalating priority issues. • Manage multiple customer projects simultaneously. • Use AI tools to work smarter and faster—drafting content, speeding up research, streamlining your workflow, and finding better ways to serve customers. • Support learning content creation to advance our ongoing digital learning initiative. • Be an expert on the EverHealth Platforms, maintaining a deep understanding of our technology and products. • Be a great facilitator and problem solver, building relationships internally and externally, focused around enabling customer growth, satisfaction, and product loyalty. • Be willing to travel up to 15% to support in-person customer engagements.

Meet the Team Cisco ThousandEyes is a Digital Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don't own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences. ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios. Your Impact When enterprise customers adopt ThousandEyes, early success depends on expert guidance and hands-on enablement. As an Implementation Engineer, you will engage with customers during the initial stages of their journey to ensure successful deployment, adoption, and value realization of the ThousandEyes platform. You will deliver enablement, implementation, and optimization services, acting as a trusted technical advisor throughout the engagement. This includes planning and executing deployments, configuring monitoring, documenting solutions, delivering customer training, and providing best-practice recommendations tailored to each environment. The role requires deep knowledge of the ThousandEyes platform, experience with monitoring systems, and a strong foundation in core network architecture. You will be a polished, customer-facing generalist, comfortable engaging with a broad range of technical and business stakeholders. Minimum Qualifications - Project management and consulting experience with the ability to prioritize and accomplish tasks in tight timeframes - Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred) - Experience maintaining or implementing LAN/WAN environments - Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs - Experience with at least one programming language (Java, Python, JavaScript, etc.) Preferred Qualifications - Bachelor's or advanced degree in a technical field, or equivalent working experience - At least 5+ years experience working in a customer-facing role - Experience with Cloud/SaaS software products - Enjoy a fast-paced, multifaceted environment - Outstanding communication and problem-solving skills - A standout "customer first" attitude Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.