Meet the Team Cisco ThousandEyes is a Digital Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don't own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences. ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios. Your Impact When enterprise customers adopt ThousandEyes, early success depends on expert guidance and hands-on enablement. As an Implementation Engineer, you will engage with customers during the initial stages of their journey to ensure successful deployment, adoption, and value realization of the ThousandEyes platform. You will deliver enablement, implementation, and optimization services, acting as a trusted technical advisor throughout the engagement. This includes planning and executing deployments, configuring monitoring, documenting solutions, delivering customer training, and providing best-practice recommendations tailored to each environment. The role requires deep knowledge of the ThousandEyes platform, experience with monitoring systems, and a strong foundation in core network architecture. You will be a polished, customer-facing generalist, comfortable engaging with a broad range of technical and business stakeholders. Minimum Qualifications - Project management and consulting experience with the ability to prioritize and accomplish tasks in tight timeframes - Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred) - Experience maintaining or implementing LAN/WAN environments - Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs - Experience with at least one programming language (Java, Python, JavaScript, etc.) Preferred Qualifications - Bachelor's or advanced degree in a technical field, or equivalent working experience - At least 5+ years experience working in a customer-facing role - Experience with Cloud/SaaS software products - Enjoy a fast-paced, multifaceted environment - Outstanding communication and problem-solving skills - A standout "customer first" attitude Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

• Lead end-to-end client onboarding for new RCM platform deployments, from kickoff through go-live and early stabilization • Develop and maintain implementation project plans, timelines, and milestone trackers • Configure client accounts, workflow settings, and system preferences based on practice type and specialty • Conduct training sessions (virtual and on-site) for clinical and administrative staff on RCM platform features and billing workflows • Serve as the primary client contact during implementation, managing expectations and escalating issues as needed • Coordinate with internal teams (product, support, coding, credentialing) to resolve client-specific setup requirements • Assist clients in mapping existing workflows to platform capabilities • Maintain accurate project documentation, meeting notes, and client-facing resources in project management and CRM tools • Contribute to the development of onboarding templates, training guides, and SOPs • Track implementation metrics and flag risks or timeline delays to management proactively • Assist RCM consulting team with gathering data requests and creating deliverables for data assessments

Role Description Se você tem vontade de crescer e aprender sempre, e tem paixão em impactar pessoas através de suas análises, esse pode ser o seu lugar! Seu papel será: - Responsável por atender clientes em início de jornada no universo Select, com renda de R$7.000,00 a R$15.000,00 ou investimento de R$100.000,00 a R$300.000,00, garantindo uma experiência digital premium com foco em conveniência, eficiência e proximidade humana no ambiente remoto. - Atuação de até 1500 clientes. Principais Responsabilidades: - Atender e engajar clientes 100% digital (chat/vídeo/app); - Atualizar clientes no portfólio Select, apresentando benefícios e diferenciais do segmento; - Realizar vendas consultivas de produtos no crédito, investimentos e seguros de baixa complexidade; - Coletar e atualizar dados; - Resolver demandas remotamente; - Manter familiaridade com soluções digitais com foco no ecossistema Santander; Qualifications - Conhecimento avançado de experiência do cliente; - Experiência em vendas e proficiência em utilização de ferramentas digitais; - CPA 10 (obrigatório); - Experiência aplicável em atendimento remoto; - Domínio de canais de atendimento digital, jornada do cliente e produtos financeiros; Benefits - Remuneração Variável (PLR + RV); - Assistência Médica e Odontológica; - Auxílio Alimentação e Refeição; - Previdência Complementar; - Seguro de Vida; - Auxílio Creche/Babá; - Gympass ou Totalpass; - Vale Transporte; - Programa Nascer; - Be Healthy - Programa que incentiva todos a terem hábitos mais saudáveis; - PAPE - Programa de apoio pessoal especializado.

• Applies detailed knowledge of Veradigm products and solutions — specifically FMH, VEHR, and VPM — to implement software at client sites across multiple domains and specialty areas. • Independently performs all project workplan tasks for assigned role(s), in accordance with contracted project scope, across cross-product implementations. • Provides workflow consultation and guidance in line with Veradigm methodology, tailored to each product's clinical and operational context. • Identifies, resolves, and/or appropriately escalates system and workflow issues that arise throughout implementation, exercising independent judgment across product lines.