• Own RTA's largest and most complex customer engagements from signed contract through to confident go-live, serving as the primary customer relationship owner throughout implementation • Coordinate across Sales, Fleet Consulting, Training, Support, and CSM while personally cleaning, compiling, and migrating each customer's data into Fleet360 yourself • Guide fleet managers through high-stakes configuration decisions, catching risk before it threatens a timeline • Personally execute data cleanup, compilation, and migration into Fleet360 for every engagement • Assess data health across multiple workbooks or source systems, spotting incompleteness or structural problems before they become a go-live problem • Build confidence with enterprise customers by communicating proactively, setting clear expectations, and creating trust long before issues ever arise • Maintain a portfolio of 6 to 8 concurrent enterprise engagements at any given time, with every workstream, stakeholder commitment, and open item assigned a real owner and a real date • Hit the agreed go-live date on at least 90% of assigned engagements each quarter, surfacing at-risk timelines with a mitigation plan at least 2 weeks before they slip • Log 100% of customer scope variations in the account record, escalating any that require an addendum within 2 business days of identification • Maintain a customer satisfaction rating of 90% or higher across completed enterprise implementations each quarter

• Participate and run workshops with key stakeholders to fully understand the customer’s integration requirements • Configuring system interfaces, operating iPaaS/ETL solutions, and customizing operational tools to support customer data ingestion and a smooth client onboarding process • Building analytics and data visualization tools in response to client requests and to support decision making • You may need to travel 1-2 times per year to a US warehouse site if a customer launch is sufficiently large or complex • Participate in an ongoing on-call rotation

• Partner with product, marketing, specialist, technical sales, and customer success teams to ideate and develop new strategic initiatives. • Collaborate with account teams to develop strategies that effectively position the Splunk portfolio. • Leverage AI-powered tools and generative methodologies to build, automate, and scale high-impact technical content assets. • Provide content provisioning automation for the demo platform. • Develop compelling, external-facing presentations that clearly articulate the value proposition of Splunk’s portfolio. • Lead internal webinars and training sessions to up-level the technical proficiency of account teams. • Author technical blog posts detailing recent engagements, innovations, or industry developments. • Author code to build and maintain integrations with key Cloud-relevant technologies. • Provide strategic guidance to product teams, proactively identifying issues and collaborating on solutions. • Develop and facilitate deep-dive, hands-on workshops.

• Lead creation, definition, communication and execution of key USPS Engineering priorities aligned to USPS and Americas/WW Engineering priorities • Own the USPS Engineering operating calendar, including regular senior engineering leadership calls, DE/PE calls, SE Leader meetings and SE all-hands as examples • Ensure clear communication and timely execution of key activities and deadlines related to recognition, development, initiatives, etc. • Ensure SEs and SE Leaders are enabled with the tools, data and training to execute all core growth priorities and transformational initiatives • Maintain a pulse on the engineering organization • Act as a representative of the USPS Engineering organization in cross-functional forums • Lead key processes to align the USPS architecture teams with the portfolio team