• After completing an ESA specific training program, you will be responsible for performing ESA services primarily for external suppliers located both domestically and internationally. • Specific tasks include assessing part forging processes for compliance to product definition data and engineering design intent, resulting in the disposition of requests for initial approvals, changes and inadvertent variations. • Assessment activity will involve defining approval plans, performing on-site witnessing of processes, reviewing processing documentation and process simulations, analyzing mechanical test data and metallurgical findings, and using statistical tools to determine process capability.

• The Account Engineer manages a critical portfolio of new and early-stage customers, and is accountable for accelerating their time-to-value and achieving sustained platform growth. • Lead Your Account Micro-Business: Take ownership of the technical success and consumption trajectory within your assigned portfolio, driving adoption metrics in your assigned accounts, acting as a single point of contact for all customer needs. • Driving Outcome-Based Utilization: Apply an outcome-based selling mindset to customer engagements, focusing on how the Snowflake AI Data Cloud helps them solve complex data challenges and unlock maximum business value—not just product features. • Strategic Advisory and Guidance: Serve as a trusted strategic advisor immediately following the initial contract close, providing guidance on data strategy, technology stack integration, and ensuring a swift, successful activation of Use Cases. • Deliver Technical Value with AI: Deliver technical value efficiently by leveraging cutting-edge AI-powered development tools and automation to accelerate solutions and implementation guidance, helping customers move faster to production. • Architectural Leadership: Provide customers with critical, Snowflake-specific foundational guidance, including Architectural Best Practices, Workload Isolation & Warehouse Utilization, Resource Monitoring & Alerts, Budgeting, and RBAC/Security Setup. • Cross-Functional Collaboration: Collaborate effectively with the Account Team to highlight risks and establish and nurture trusted relationships with internal Snowflake teams (e.g., Professional Services, Support) and external partners to ensure seamless resource orchestration. • Develop Scalable Programs: Create and deliver reusable, high-impact programs, such as Hands-on Labs (HoLs) and webinars, to educate a wide customer audience on specific platform features and industry best practices. • Technical Feedback Loop & Innovation: Act as a key feedback loop from the field to influence future product development, working closely with Product Management and Engineering teams. • Expert Support and Triage: Efficiently triage a broad array of incoming customer inquiries, assisting the field team with demos, troubleshooting, and identifying opportunities to qualify potential business value for the Expansion team.

• Assist in presenting Snowflake’s technology and vision to diverse audiences, from technical contributors to business leaders. • Collaborate with customers to plan and execute technical evaluations and proof-of-concept demonstrations, supported by senior team members. • Partner with customers and technical champions to foster trust and collaboration. • Gain hands-on experience through tailored demos, hands-on labs, and Snowflake’s extensive learning resources. • Work closely with Account Executives, Marketing, and Snowflake’s partner ecosystem to ensure customers realize the value of Snowflake. • Take advantage of mentorship opportunities, on-the-job learning, and a team that’s invested in your development.

• Resolves complex technical issues for Truist's Network applications. • Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues. • Responds to issues in a timely manner by receiving and investigating incidents or service tickets. • Analyzes and observes trends with technical issues and develops recommendations for long-term improvements. • Documents all relevant end-user interactions and steps taken to resolve incidents. • Communicates status of issue resolution to internal customers. • May engage and manage outside vendors. • Applies in-depth knowledge of application support and an understanding of best practices. • Typically leads moderately complex projects and participates in larger, more complex initiatives. • Solves complex technical and operational problems. • Acts as a resource for teammates with less experience. • May have people management responsibilities for a small team.