• Supervises the day-to-day operations of the IT Services Support Team. • Identifies, researches, & resolves complex technical problems by coaching Level I/II teams and escalating incidents to Engineering team. • Creates and maintains support documentation & adheres to department processes & procedures (SOP’s). • Documents, tracks, & monitors problems through the CRM to ensure customer Service Level Agreements (SLAs) are met. • Assists Manager with Level I/II onboarding and skills development as needed. • The IT Escalation Supervisor may need to work directly with clients when necessary to ensure customer satisfaction.

• Act as the technical liaison between internal and external clients, Ascensus development teams, and third party vendors. • Document client support and ensure service level standards are met. • Advocate for the RPS client to provide technical resolutions by developing, recommending, implementing and facilitating solutions. • Manage new or existing client relationships through the implementation of products and subscriptions. • Provide second level technical assistance to clients using multiple applications for troubleshooting and research. • Manage upgrades, QA testing, and rollouts of software products and services. • Utilize internal systems for project tracking and problem resolution. • Provide customer service support in a call center environment through various mediums: phone, email, and ticket system. • Recognize and anticipate problems and take appropriate actions, escalate and report as needed. • Act as client advocate and take necessary steps to exceed service standards to manage client retention/growth.

Job Summary We are seeking a Lytec Analyst to support, customize, and optimize Lytec practice management and billing systems. The ideal candidate will have knowledge of Lytec software configuration, reporting, and data workflows, and will work closely with billing, IT, and operations teams to improve system performance, data accuracy, and revenue cycle efficiency. Key Responsibilities Configure, customize, and maintain Lytec practice management and billing systems Develop, modify, and optimize Lytec reports, forms, and templates Perform database queries, data extraction, and data validation within Lytec Troubleshoot system issues related to claims processing, billing, payments, and reporting Support integrations between Lytec and clearinghouses, EHRs, and third-party systems Assist with system upgrades, patches, and version migrations Ensure data integrity, security, and compliance with HIPAA and industry standards Collaborate with billing, coding, and IT teams to improve workflows and automation Provide technical support, documentation, and user training as needed Analyze operational and billing data to identify trends, issues, and improvement opportunities Required Qualifications Preferred Qualifications Experience supporting multi-provider or multi-location medical practices Familiarity with CPT, ICD-10, and payer-specific billing rules Experience with system integrations and data migrations Previous healthcare IT or practice management system support experience Ability to manage multiple projects and priorities simultaneously Benefits Competitive compensation, Medical, Dental, Vision, 401K, PTO. Potential performance-based bonus Opportunity to build and deepen your hands-on IT skills across hardware, software, networking, and security Work remotely full time A collaborative environment where you are the key technical point of contact for the team Pay $29.00-$35.00/hour, based on experience/education. If you meet the above qualifications and are looking for an exciting career opportunity in IT, please submit your resume for consideration. To learn more information, visit us at www.skilledwoundcare.com Great Place to Work® Certified! Skilled Wound Care is proud to be Certified™ by Great Place to Work® for the 3rd year in a row. The prestigious award is based entirely on what current employees say about their experience working at Skilled Wound Care. This year, 95% of employees said it’s a great place to work – 39% higher than the average U.S. company. Skilled Wound Care will ask all candidates to perform pre-employment confidential DiSC testing and appropriate relevant skills testing prior to hiring. (Skilled Wound Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability or genetic information).

Role Description The Service Technician–Electrician travels to customer locations to install, maintain, upgrade, troubleshoot, diagnose, and repair electrical and some mechanical components on Koenig & Bauer printing presses including pneumatic circuits as well as various peripheral equipment. - Troubleshoot electrical and mechanical components including pneumatic circuits on Koenig & Bauer presses and peripheral equipment. - Operate various models and sizes of printing presses to diagnose performance issues. - Use the multi-meter and read schematics. - Pull cables and make connections on electrical panels and components using special crimp tools and approved connectors. - Troubleshoot problems via software. - Program parts/modules on site. - Change/adjust parameters in systems like Mentor or frequency converters. - Adjust potentiometers and motors for axes like printing pressure or circumferential register. - Troubleshoot peripheral equipment like Lithec, Baldwin, Technotrans, Harris and Bruno, BDT, etc. - Contact Koenig & Bauer Germany about machine-specific problems and software. - Adjust sensors and switches per setting instructions. - Work on down presses and different style washing equipment. - Open stripped bolts and perform smaller mechanical jobs. - Use a scope to monitor power fluctuations. - Troubleshoot Arcnet and CS31 bus issues. - Troubleshoot safety circuits with all safety relays, stop locks, emergency buttons, safety bars, and gates. - Troubleshoot remote maintenance or install internet-based maintenance. - Install software updates, including control consoles and PLCs. - Troubleshoot software issues. - Troubleshoot complex electrical and pneumatic issues using available documentation. - Determine and execute action plans for necessary repairs. - Deliver world-class customer service with each interaction. - Fulfill the obligation of the original service call and see it through to completion. - Complete accurate and timely records including parts used, time, expenses, and work performed. - Adhere to all applicable customer practices and policies while on-site. - Perform other related job responsibilities as necessary based on business needs. Qualifications - High School Diploma or GED-equivalent required; post-high school degree or certification in a technical field preferred. - Minimum one to two years of related work experience in printing, press manufacturing, industrial/plant maintenance, or other related technical fields. - Computer Skills: Microsoft Windows; programming and networking; extensive use of various proprietary software and programming tools. - Experience working with basic hand tools such as wrenches, ratchets, sockets, pliers, hammer, screwdrivers. - Ability to read electrical schematics and mechanical CAD drawings. - Good customer service skills with attentive listening and prompt response. - Good verbal communication skills, including the ability to communicate complex technical information. - Collaborative team member with strong interpersonal skills. - Valid motor vehicle license. - Ability to meet the physical demands of the job. Requirements - Ability and willingness to travel nearly 100% with frequent air travel domestically and some international. - Ability to meet the physical demands of the job including continuous standing, working with hands, and exposure to dust and noise. Benefits - Vacation – 15 days per year - Holidays – Up to 11 days - Sick – 7 days - Medical, Dental, and Vision - Disability and Life - Flexible Spending Accounts - 401k Retirement and Profit Sharing Plan - Income replacement plans for cancer, critical illness, and accident - Long-Term Care Plans - Years-of-Service Bonus Plan - Educational Assistance