Espresa logo
Espresa

Powering Great Workplaces® with benefits people love. Designed for all people, everywhere. #JOINUS!

Account Manager

Location

United States

Posted

89 days ago

Salary

0

No structured requirement data.

Job Description

Account Manager

Espresa

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Account Manager operates as the general manager of their book of business. You will own renewal, retention, and expansion outcomes across a defined portfolio of customers. This role requires a strategic and entrepreneurial mindset, identifying customer needs, designing commercial solutions, and driving long-term mutual success between Espresa and our Customers. - Lead Client Value Plans and Mutual Success Plans to align internal execution with external commitments. - Build multi-threaded relationships across HR, Benefits, Finance, Procurement, and executive stakeholders. - Act as a strategic partner during Annual Business Reviews and executive conversations. - Identify risks early and implement mitigation strategies ahead of renewal cycles. - Treat your book of business as a business within the business. - Own renewal, retention, and expansion targets within your portfolio. - Drive proactive renewal strategy, including multiyear structure and pricing negotiations. - Build and manage expansion pipeline through structured outreach, discovery, and consultative selling across Espresa’s modular solutions. - Balance hunting for growth opportunities with strengthening long-term partnerships. - Thrive in ambiguity and move initiatives forward with ownership and accountability. - Maintain disciplined pipeline management in Salesforce from awareness through close. - Partner closely with Customer Success Managers to ensure seamless client experience. - Collaborate with Sales, Product, Finance, Operations to support client's strategy and commercial execution. - Capture Voice of Customer insights to inform product and roadmap conversations. - Leverage automation, reporting, and data-insights to inform account strategy. Qualifications - 5+ years of Account Management experience in Enterprise SaaS, with demonstrated success in renewal and expansion ownership. - Experience working with large employer accounts in HR technology, benefits, or related industry preferred. - Proven ability to carry a revenue target and consistently meet or exceed goals. - Strong commercial acumen including pricing strategy and contract negotiation. - Track record of consultative, solution-based selling. - Proficiency in Salesforce CRM and pipeline management best practices. - Ability to build executive credibility and present strategic insights effectively. - Exceptional prioritization and time management skills. - Growth mindset and comfort operating in a fast-paced, evolving environment. Nice to Have - Start-up or high-growth company experience. - Industry knowledge and experience managing complex global employer accounts. - MBA or advanced degree (experience in lieu of degree considered). Benefits - Comprehensive benefits package competitive with Silicon Valley/Bay Area employers. - Health insurance. - Retirement plans. - Lifestyle Spending Account. - Generous PTO. Why This Role Matters 2026 and beyond is about scaling human partnership with automation, protecting renewals, unlocking expansion, and deepening customer advocacy. The Account Manager plays a critical role in ensuring our partnerships deliver measurable business value and long-term growth. This is an opportunity to be a contributor in building a scalable, high-performing Account Management engine inside a rapidly growing company.

Job Requirements

  • 5+ years of Account Management experience in Enterprise SaaS, with demonstrated success in renewal and expansion ownership.
  • Experience working with large employer accounts in HR technology, benefits, or related industry preferred.
  • Proven ability to carry a revenue target and consistently meet or exceed goals.
  • Strong commercial acumen including pricing strategy and contract negotiation.
  • Track record of consultative, solution-based selling.
  • Proficiency in Salesforce CRM and pipeline management best practices.
  • Ability to build executive credibility and present strategic insights effectively.
  • Exceptional prioritization and time management skills.
  • Growth mindset and comfort operating in a fast-paced, evolving environment.
  • Nice to Have
  • Start-up or high-growth company experience.
  • Industry knowledge and experience managing complex global employer accounts.
  • MBA or advanced degree (experience in lieu of degree considered).

Benefits

  • Comprehensive benefits package competitive with Silicon Valley/Bay Area employers.
  • Health insurance.
  • Retirement plans.
  • Lifestyle Spending Account.
  • Generous PTO.
  • Why This Role Matters
  • 2026 and beyond is about scaling human partnership with automation, protecting renewals, unlocking expansion, and deepening customer advocacy. The Account Manager plays a critical role in ensuring our partnerships deliver measurable business value and long-term growth.
  • This is an opportunity to be a contributor in building a scalable, high-performing Account Management engine inside a rapidly growing company.

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