Role Description The Program Executive serves as the senior-most delivery leader and primary customer-facing executive for one of FORTNA’s most strategic, high-value accounts (>$100M). This role operates as the “enterprise-level project manager” and trusted advisor to the customer, accountable for the successful execution of multiple, concurrent automation programs across various U.S. sites. This individual must thrive in a fast-paced, high-demand customer environment, balancing executive stakeholder engagement, multi-site coordination, and internal team leadership to ensure consistent, high-quality delivery. The Program Executive is ultimately responsible for aligning customer expectations with operational execution while driving accountability, communication, and results across all workstreams. This is a remote role with significant travel required based on customer and project needs. Primary Responsibilities - Customer Leadership & Relationship Management - Serve as the primary point of contact and executive sponsor for a critical, high-demand customer. - Build and maintain trusted relationships with senior customer stakeholders, ensuring alignment on priorities, expectations, and outcomes. - Act as the voice of the customer internally while maintaining appropriate boundaries, accountability, and execution discipline. - Lead regular executive-level communication, including program updates, issue resolution, and performance reviews. - Drive program and account financial performance through disciplined forecasting, margin management, risk mitigation, and change management practices. - Program Oversight & Multi-Site Delivery - Own end-to-end execution of multiple simultaneous automation implementations across geographically dispersed sites. - Coordinate across site leaders, project managers, and functional teams to ensure consistent execution, communication, and performance. - Manage program scope, budget, timelines, risks, and contractual obligations across all workstreams. - Anticipate and proactively address operational and customer challenges in a complex, high-visibility environment. - Ensure successful delivery of solutions including MHE, robotics, WCS/WMS, and integrated software systems. - Cross-Functional Leadership - Provide functional leadership to a matrixed team of project managers, engineers, consultants, and operations leaders across multiple locations. - Set clear priorities, expectations, and accountability across teams while fostering collaboration and alignment. - Mentor and develop team members, ensuring strong leadership capability at the site and project level. - Drive a culture of ownership, urgency, transparency, and continuous improvement. - Strategic Execution & Operational Excellence - Align program execution with both customer business objectives and FORTNA strategic goals. - Partner with Sales, Engineering, and Delivery teams to ensure seamless transition from solution design through implementation. - Lead risk mitigation planning and decision-making across complex program dependencies. - Drive value engineering, cost optimization, and performance improvements without compromising quality or outcomes. - Provide thought leadership in supply chain automation and large-scale implementation best practices. Qualifications - Demonstrated executive-level program management experience leading large, complex, multi-site initiatives. - Exceptional ability to operate as a customer-facing leader in high-pressure, high-demand environments. - Proven success managing multiple concurrent projects and distributed teams. - Advanced business acumen with strong financial and budget management capabilities across programs. - Expert-level communication skills, including executive presentations and stakeholder management. - Strong problem-solving skills with the ability to navigate ambiguity and drive decisions. - Experience leading matrixed organizations and influencing without direct authority. - Highly proficient in project management tools and Microsoft Office Suite. Education and Experience - Bachelor’s or Master’s degree (or international equivalent). - 10+ years of experience in program management, project delivery, or supply chain/automation leadership. - Experience managing large-scale automation, material handling, or supply chain transformation programs preferred. - PMP® certification preferred. Physical Requirements - Travel to sites will require time in operational/construction environments and use of PPE as required.

Role Description Join Amgen’s Mission of Serving Patients. In this vital role, you will lead the strategy, operating model, and lifecycle ownership for enterprise GxP Quality Execution Platforms. This role converts core quality processes from manual, process-centric execution into scalable, workflow-, rule-, and data-driven digital platforms that are inspection-ready, adoption-led, and aligned with the GxP Quality Operating Model. - Operationalize the GxP Quality Operating Model vision and strategy evolving from digitized Quality Management System through AI-enabled to advanced AI-orchestrated with full autonomy across foundational quality processes. - Own business strategy including driving development and endorsement of business case needs for funding, roadmap, and lifecycle governance for enterprise GxP quality execution platforms. - Partner across sites and functions to translate process and technology requirements into measurable business outcomes. - Drive the evolution from process-centric Quality Management System (QMS) operations toward platform-enabled quality execution. - Establish platform operating disciplines for intake, prioritization, release governance, defect management, service health, and value realization. - Partner with R&D, Operations, Quality, Regulatory, Enterprise Technology & Data Governance (ETDG), and external partners to ensure platform solutions meet business, compliance, and inspection-readiness expectations. - Lead adoption, process harmonization, and business readiness for deployed platforms. - Define platform health metrics, operational KPIs, and value measures tied to quality, compliance, speed, user experience, and ROI. - Ensure platforms are designed and operated to support auditability, contemporaneous evidence, data integrity, and sustainable lifecycle management. - Serve as the senior quality business owner for platform priorities and represent the platform portfolio in executive governance and health authority discussions. Qualifications - Doctorate degree & 6 years of Quality, Operations, Product Development, Digital or related functions experience with demonstrated expertise in Digital Quality inclusive of AI-enablement OR - Master’s degree & 10 years of Quality, Operations, Product Development, Digital or related functions experience with demonstrated expertise in Digital Quality inclusive of AI-enablement OR - Bachelor’s degree & 12 years of Quality, Operations, Product Development, Digital or related functions experience with demonstrated expertise in Digital Quality inclusive of AI-enablement AND - 6 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources. Requirements - 8+ years of leadership experience managing leaders, matrix teams, complex programs, or enterprise transformations. - Demonstrated GxP quality expertise and practical understanding of end-to-end quality execution processes across development and/or commercial operations. - Experience leading or owning digital quality, workflow, or enterprise platform transformations. - Deep understanding of GxP QMS / QMOS / QOM operating models and how to translate them into digital workflow platforms. - Experience as a senior business owner, product owner, or transformation leader for quality systems, content/document ecosystems, event management, or related platforms. - Strong understanding of inspection readiness optics, data integrity expectations, AI development and validation requirements. - Experience managing global teams and multi-year platform portfolios with measurable value realization. Benefits - Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts. - A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan. - Stock-based long-term incentives. - Award-winning time-off plans and bi-annual company-wide shutdowns. - Flexible work models where possible.

• Actively prospect, attract, and develop new VIP customers in your region. • Ideate, create, and execute regional DraftKings customer acquisition events. • Implement a localized go-to-market strategy and develop VIP acquisition events, promotions, and offers. • Manage and monitor the implementation of the business plan to achieve planned revenue and profits. • Contribute to net revenue, process, and compliance initiatives while executing against all VIP policies and guidelines including responsible gaming policies. • Create a Player experience that will drive high levels of brand advocacy.

Role Description The Executive Customer Relations (ECR) team manages IN trans related escalations for rescue, root causing, and medium/long term systemic changes. The team manages multiple programs such as INOPS VPI, ECR email escalations, and customer rescue programs. The team liaises with stakeholders across the IN Network to develop proactive rescue mechanisms, solutions, and systemic fixes around the opportunities identified through root cause analysis to improve customer experience. We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs. Key job responsibilities - Respond to inquiries from leaders, in addition to resolving contacts (received through escalation channels). - Communicate effectively and professionally with CS and non-CS departments. - Work on a detailed root cause analysis. - Recognize systemic and quality concerns contributing to poor customer experiences and communicate to appropriate stakeholders. A day in the life: You will address customer issues by rescuing the customer but also by identifying and measuring root cause of the customer's experience failure and presenting your findings and recommendations to the right stakeholders who can fix process or technology that caused customer defect. Qualifications - Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities. - Experience in English-language communication skills, both written and verbal. - 1+ years of customer service experience, or Bachelor's degree in management, business administration, economics, engineering, marketing. - Work flexible shifts including nights, weekends, or holidays in a 24/7/365 environment. - Can work proactively and independently, meet deadlines, and deliver on projects and tasks. - Experience handling administrative details independently, while exercising good judgment in keeping team members adequately informed. - Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in managing and troubleshooting network and experience working with customers with a passion for delivering exceptional service. Preferred Qualifications - Experience handling confidential information and maintaining professionalism in dealing with senior executives, or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround. - Knowledge of Microsoft Office Suite (Excel, Word, SharePoint, and PowerPoint). - Prior experience in Customer Service. Company Description Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.