• Analyze existing operational processes and identify areas for improvement to enhance efficiency and profitability. • Develop and implement operational strategies that align with our clients’ business goals. • Provide guidance on inventory management, supply chain logistics, and vendor relationships. • Collaborate with business owners to establish standard operating procedures (SOPs) that promote consistency and quality. • Oversee key performance metrics and make data-driven recommendations for operational enhancements. • Mentor and train staff, ensuring alignment with operational objectives and a culture of continuous improvement.

Homebase Medical is getting back to basics. Our mission is to optimize the quality of life for homebound older adults, allowing them to live independently and with dignity in their own homes. We make house calls – enabling access to quality wrap-around services for homebound older adults with complex health needs while improving the quality of their lives, right at home. We offer an array of medical and chronic care services and we’re backed by SCAN, a not-for-profit organization that has a history of supporting and improving the health and independence of older adults for over 45 years. About SCAN SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation’s leading not-for-profit Medicare Advantage plans, serving more than 300,000 members in California, Arizona, Nevada, New Mexico, Washington and Texas. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn; Facebook; and Twitter. About Homebase Medical Homebase Medical is SCAN Group’s in-home care delivery program, providing comprehensive, coordinated care for seniors with complex, chronic, and advanced conditions. Our services—including Annual Wellness Visits, transitions of care, and palliative care—bridge critical gaps in the care continuum to keep seniors healthy, independent, and at home. The Job The VP, Operations is a key executive responsible for leading and scaling Homebase’s operations. This role oversees operational functions, including patient engagement and access, capacity planning and scheduling operations, and account management. The VP, Operations will drive operational excellence—ensuring efficiency, scalability, and quality across all service lines—while aligning execution with the Homebase mission and performance goals. They will partner with other members of the Homebase executive leadership team to drive operational outcomes and act as a people and culture leader for their team. You Will Patient engagement & access leadership - Optimize, monitor, and actively manage the end-to-end patient engagement and access funnel - Optimize coordination and workflows around referrals from risk-bearing entities (RBEs) - Lead call center operations, ensuring strong performance management, effective workflows, and appropriate technology utilization Capacity planning & scheduling operations - Optimize provider scheduling and routing logistics to balance provider capacity with patient demand - Maximize provider utilization while sustaining patient and provider experience and satisfaction - Work with the executive team to inform decisions around geographic expansion, hiring, provider compensation, and incentives - Partner with Product and IT teams on scheduling technology improvements, including algorithms, automation, and mobile tools - Support the Manager of Patient Engagement on escalated issues and capacity constraints - Monitor and manage performance against service level agreements (SLAs) Account management - Oversee, coach, and lead account managers for key partners - Monitor performance, report outcomes to partners, and drive mutual accountability on SLAs and contract performance - Partner with Commercial Strategy & Product Innovation and Clinical Operations teams to support account managers in shaping services, business models, and clinical models aligned to partner outcomes Operational excellence & continuous improvement - Manage operational KPIs, including setting targets and holding teams accountable for performance - Identify opportunities and lead process improvement initiatives - Identify opportunities for automation and technology enablement and assess the impact of related investments - Monitor and mitigate operational risk Cross-functional integration - Coordinate with the Clinical Operations Leader to manage provider capacity, performance expectations, and clinical workflows - Partner with Product and Technology teams to ensure operational technology and reporting requirements are met - Support the President and VP of Commercial Strategy & Product Innovation to ensure a positive customer experience and optimized workflows - Provide operational input and partnership with the Director of Finance to establish feedback loops on performance, capacity, and operational adjustments Team leadership & development - Manage direct reports and provide coaching to support effective team leadership, goal-setting, feedback, and performance reviews - Make hiring decisions to support team growth and organizational needs - Build an operational team culture focused on excellence, accountability, continuous improvement, collaboration, and patient-centered care We seek Rebels who are curious about AI and its power to transform how we operate and serve our members. Actively support the achievement of SCAN’s Vision and Goals. Other duties as assigned. Your Qualifications - 10+ years of leadership experience in healthcare operations or logistics-intensive service delivery - Proven success scaling field-based and patient engagement operations - Experience managing key partnerships and driving mutual accountability and performance - Strong expertise in process optimization, technology integration, and operational performance management - Effective partnership, communication, and change leadership skills - Bachelor’s degree required; MBA, MHA, or related graduate degree preferred What's in it for you? • Base Pay Range: $177,500-$244,648 Salary + Bonus • Work Mode: Mostly Remote • Medical, Dental, Vision insurance • Generous PTO and Holiday pay • 401k with 5% safe harbor contribution • Work-life balance • And much more! We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now! At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required. At Homebase Medical we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Homebase Medical is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

About the role The Chief Operating Officer (COO) is the architect of Opportunity@Work’s enterprise operating model and the executive responsible for transforming People, Finance, and Enterprise Systems into a unified engine for scale, innovation, and mission impact. Reporting to the CEO and serving as a key member of the five-person executive leadership team, the COO elevates the organization’s internal capabilities to evolve in step with strategy — building the operating discipline, digital fluency, and performance systems required to scale impact nationally. The full-time team is 65 FTE today. As Opportunity@Work enters its next phase of scale and national influence, the COO will play a pivotal role in modernizing the organization’s operating systems, aligning enterprise capabilities, and preparing the institution for sustained impact and leadership continuity. The COO will directly manage the People & Culture team of 3 + contractors, the CFO and finance team of 3, Enterprise IT of 1 FTE supported by an MSP, and an outsourced legal team. This role is fully remote, though we anticipate at minimum, quarterly travel to the Washington, DC office, and bi-annual leadership and team retreats. What you'll do 1. Executive Leadership & Organizational Stewardship - Serve as a senior member of the Executive Leadership Team, contributing to enterprise decision-making, financial management, organizational design, and long-term capability building. - Hire and develop new and existing talent to fill key operations functions; ensure team continues to build capabilities and drive excellence throughout their respective functions. - Act as a thought partner to the CEO and executive peers on operational feasibility, organizational readiness, and enterprise tradeoffs. - Strengthen and lead efforts to achieve administrative excellence and accountability, institutional integrity, and operational reliability during periods of growth and change for the entire organization. - Lead delivery and develop senior leaders across the core business functions reporting to the COO, ensuring performance, collaboration, and results. - Build and run accountability mechanisms that track execution and follow‑through for the entire organization. - Lead continuous improvement efforts around communication of policies, updates, and organizational priorities managed by the COO, working with the Chief of Staff to embed needed communications into overall org-wide communications mechanisms. Support ELT members to cascade communications, change management and cross‑team alignment. - Drive cross-functional enterprise transformation initiatives that increase organizational agility, reduce friction, and expand institutional capability beyond current scale. 2. Performance of People & Culture function (Human Resources, People Operations, Organizational Effectiveness) - Elevate the People & Culture strategy, systems, and operations in partnership with the VP/Sr leader of People & Culture. - Ensure the organization has equitable, transparent, and mission-aligned people practices across the employee lifecycle, including hiring, onboarding, performance management, development, and offboarding. - Steward performance management and accountability systems (e.g., goal-setting, OKRs, feedback cycles), ensuring they are clearly defined, consistently applied, and effectively supported by managers. - Support leaders in continuing to build and inspire high-performing teams through strong management practices, role clarity, and organizational design. - Ensure compliance with employment laws, HR policies, and people-related risk management. - Guide HR policies, benefits administration, employee relations, compliance and employee lifecycle processes 3. Performance of Finance & Administration functions - Oversee the organization’s financial management and administrative infrastructure, ensuring fiscal discipline, transparency, and compliance. - Orchestrate strong budgeting, forecasting, financial reporting, and resource allocation processes that support strategic priorities and operational needs. - Supervise corporate governance processes, including fiduciary reporting to the board, and ensure adherence to nonprofit regulations. - Steward internal controls, audit processes, insurance, and financial risk mitigation in partnership with finance leadership. - Oversee contracts administration, grant compliance, and regulatory obligations associated with funding and partnerships. - Integrate finance and administrative systems to enable timely decision-making, accountability, and organizational learning. 4. IT, Enterprise Systems & AI Enablement - Own the enterprise technology and systems strategy that underpins internal operations, cross-team collaboration, and organizational effectiveness. - Operationalize IT governance, security, access controls, and systems permissions to uphold reliable, secure, and compliant operations. - Lead the strategy for internal or external IT partners to sustain a stable, scalable, and resilient technology infrastructure. - Ensure enterprise systems are well documented, integrated, and continuously improved to meet evolving organizational needs. - Lead the evolution of Opportunity@Work’s operating model to support a human and AI-enabled workforce, ensuring leaders are equipped to deploy advanced tools responsibly while preserving the uniquely human capabilities central to the mission. - Build executive fluency across People, Finance, and Systems in AI-enabled decision-making, productivity, and performance management. 5. Legal, Compliance, Risk & Governance - Serve as the organization’s lead for legal, compliance, and risk management functions. - Oversee contracts, regulatory compliance, corporate governance processes, and fiduciary reporting to the Board. - Maintain compliance calendars and validate timely filings, renewals, and reporting obligations. - Coordinate legal counsel, auditors, and advisors as needed to protect organizational integrity and manage risk. 6. Workplace Operations, Facilities & Procurement - Align facilities, workplace operations, and vendor management to ensure a productive, safe, and mission-aligned work environment. - Manage office operations, leases, space planning, and vendor relationships. - Hone, improve and ensure strong procurement standards, purchasing policies, and contract administration practices. - Orchestrate ethical, cost-effective, and compliant procurement and supplier management across the organization. 7. Systems for Accountability, Performance & Continuous Improvement - Design, steward, and continuously improve the systems that hold teams and leaders accountable for results. - Partner with the Chief of Staff and executive leaders to architect organizational planning, reporting, and performance systems are well supported by strong infrastructure and clear ownership. - Ensure operational data, dashboards, and reporting mechanisms provide leadership with clear visibility into organizational health, risks, and performance. - Identify systemic bottlenecks and operational risks, and lead corrective action through the appropriate departments. Qualifications & Experience - 15+ years of progressive leadership experience, ideally with at least 3 years of professional service experience - Senior executive experience transforming complex operations across 2 or more key functional areas: people, technology/IT, legal, and finance. - Demonstrated capacity to operate as an enterprise-level leader with the strategic judgment and institutional perspective required to steward mission-driven organizations at scale. - Strong track record of building scalable systems, controls, and infrastructure in mission-driven organizations. - Deep understanding of organizational accountability, performance management, and operational excellence. - Strong understanding of talent, strategic planning, budgeting, compliance, IT and finance functions. - Excellent communication, leadership, and cross‑functional collaboration skills. - Comfort operating as a senior thought partner while maintaining clear operational boundaries. - Commitment to equity, transparency, and mission-aligned leadership.

Role Description Au sein du pôle parcours migratoire (PPM), vous serez chargé : - De piloter les flux d'entrée et de sortie dans les structures d'hébergement relevant du dispositif national d'accueil (DNA), dans les centre d'accueil et d'examen des situations (CAES) et dans tout autre dispositif d'hébergement dédié aux personnes primo-arrivantes. Vous organiserez et animerez notamment des comités de pilotage avec les opérateurs de structures d'hébergement. - De participer à l'organisation et à la réalisation de mises à l'abri sur le territoire parisien, en lien avec le service de la prévention et des urgences sociales (SPUS) du cabinet du Préfet. - D'assurer la fermeture des places d'hébergement parisiennes dédiées au public ukrainien et leur orientation vers les dispositifs de droit commun. - D'être le référent des gestions de crise : formaliser des outils de procédure et de pilotage de gestion de crise (vagues migratoires, plan grand froid, plan canicule, plan crues, etc.) et assurer leur diffusion au sein du service et aux partenaires. - Anticiper la mise en place dans l'urgence de dispositifs d'hébergement selon l'intensité des crises, en lien avec le pôle veille sociale et hébergement d'urgence. - Élaborer des éléments de suivi d'activité et de synthèse aux autorités préfectorales. - Appuyer le pôle parcours migratoire sur tout autre dossier nécessitant un renfort (dialogues de gestion, délégation de crédits, mise en place d'appels à projet, négociation de conventions). Qualifications - Solide sens du relationnel pour piloter l'action des différents opérateurs. - Rigueur et forte capacité d'organisation en temps de crise. - Capacités d'analyse et de synthèse pour le suivi d'activité et la transmission de données. - Bon esprit d'équipe pour mener à bien les missions du pôle parcours migratoire. Requirements - Disponibilité nécessaire pour la gestion des urgences et des crises. - Participation aux astreintes. - Contacts et partenariats approfondis avec les différents acteurs institutionnels et le secteur associatif. Éléments de candidature Documents à transmettre : - Envoi du CV et d'une lettre de motivation est obligatoire. Personnes à contacter : - clement.ferre@developpement-durable.gouv.fr - evelyne.greneche@developpement-durable.gouv.fr