Telecom Engineer
Location
United States
Posted
3 days ago
Salary
$106K - $138K / year
Seniority
Senior
Job Description
Telecom Engineer
Legence
• Design, implement, and support enterprise voice solutions including Microsoft Teams Voice, Direct Routing, and Operator Connect. • Administer and maintain POTS lines for life-safety systems and regulatory requirements. • Manage SIP trunking services including call routing, failover, and quality optimization. • Support auto attendants, call queues, voicemail, E911, and number management. • Manage cellular services including provisioning, carrier plans, and lifecycle management. • Provide Tier 2/3 support and perform root-cause analysis for telecom issues. • Coordinate with carriers and vendors for service delivery and escalation. • Maintain documentation including call flows, inventories, and runbooks. • Ensure compliance with E911, Kari’s Law, and RAY BAUM’s Act.
Job Requirements
- Bachelor’s degree or equivalent experience.
- 5+ years of enterprise telecom or voice engineering experience.
- Hands-on experience with Microsoft Teams Voice.
- Strong understanding of POTS, SIP, and PSTN connectivity.
- Experience working with telecom carriers.
- Strong troubleshooting and communication skills.
- Experience with Direct Routing SBCs.
- Experience with E911 solutions.
- Familiarity with legacy PBX systems.
- Telecom or Microsoft certifications.
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