This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The purpose of this position is to provide direct handling of the company’s non-litigated and lower-level litigated Auto and/or general liability claims. These claims should not involve any major coverage issues. Position may also handle non-litigated UM/UIM claims. Responsibilities of this position include basic coverage analysis, investigation, evaluation, negotiation, and disposition of assigned claims. The individual in this position will also ensure claims are processed within company policies, procedures, and with the individual’s prescribed authority with exceptional standards of performance. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements. Responsibilities - Investigate coverage and liability of claims through telephone, automated correspondence, and/or personal contact with claimants, attorneys, insureds, witnesses, and others having pertinent information. Issue applicable coverage letters. - Analyze information in order to evaluate assigned claims to determine the extent of loss, taking into consideration contributory or comparative negligence. Assign medical or other experts to case and arrange for medical examinations when necessary. - Process incoming calls and correspondence from insureds, claimants and agents regarding questions or problems associated with claims. Interact with underwriters and agents on claim resolution. - Evaluate, negotiate, and resolve claims within delegated authority. Handle general liability and auto liability files from start to finish. Assign appropriate counsel if needed to defend a claim. - Update claims system on a continual basis to accurately reflect status of each assigned file and to initiate percentage of negligence on the part of the insured to determine "chargeability". - Receive and approve expenses incurred to investigate, process, and handle a claim. - Close claim by issuing check or denial and securing appropriate releases. Prepare check requisitions for all loss and expense payments. - Explore contribution on all claims assigned. - Prepare for and participate in claims review and settlement conferences. - Analyze information, including depositions, expert reports, attorney evaluations, and medical reports, gained from discovery during litigation in order to evaluate assigned claims to determine the extent of loss, taking into consideration contributory or comparative negligence. - Investigate damages, coverage, and liability related to a claim through telephone, automated correspondence, and/or personal contact with claimants, attorneys, insureds, witnesses, and others having pertinent information. Issue applicable letters based on state regulations and company directives, including coverage and status letters. - Review and approve expenses incurred to investigate, process, and handle a claim. - Assign appropriate counsel if needed to defend a claim. Attend/participate in depositions and trials as necessary. - Recognize fraudulent claims activity that would be subject to SIU referral in accordance with company guidelines and subsequent referral to law enforcement or regulatory agencies. - Document claim activity and maintain control of work through documentation and diary/task system. - Establish and continuously review reserves. Qualifications - Effective verbal and written communication skills. - Strong time management and organizational skills. - Negotiation and claim disposition skills with proven problem-solving ability. - Strong judgment and decision-making skills. - Self-starter with ability to work independently. - Moderate proficiency with standard business-related software. Requirements - College degree preferred: A degree in Business, Insurance, Risk Management, or a related field is highly preferred. - Minimum of 3 years of prior Commercial General Liability claims experience with a primary insurance carrier: Experience must include handling a significant volume of claims independently. - Experience handling GL Claims in the Mid-Atlantic jurisdictions, preferred. - Strong knowledge of insurance policies, procedures, and regulations: Must demonstrate in-depth knowledge through certifications (e.g., CPCU, AIC) or extensive work experience. - Demonstrated ability to analyze complex coverage issues: Must provide examples of complex coverage issues handled and the resolutions achieved. - Experience with Professional Liability claims is a plus but not required. - Litigation experience is a plus but not required. - Industry training/designations preferred: Designations such as CPCU (Chartered Property Casualty Underwriter), AIC (Associate in Claims), or similar are preferred. Benefits - Competitive base salary. - Incentive plan eligibility at all levels. - Comprehensive health care plans. - Retirement savings plan with company match. - Discounted Employee Stock Purchase Program. - Tuition assistance and reimbursement programs. - 20 days of paid time off.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2025! If you’re passionate about helping people restore their lives when the unexpected happens, and providing the best customer experience, then our Mercury Insurance Claims team could be the place for you! - Responsible for investigating and resolving auto physical damage and property damage claims in a timely and efficient manner - Provide exceptional customer service in a team environment - Handle a high volume of calls and make regular contact with customers on multiple platforms - Collaborate cohesively with other team members to achieve department goals Qualifications - High School Diploma or GED (Minimum) - Associate degree (Preferred) - May be required to obtain a Company sponsored Adjuster’s license to handle claims, to be secured upon hire Requirements - Customer service experience required (Minimum) - 6-12 months of related experience (Preferred) - Experience with handling high call volume in a professional call center (Preferred) - Solid comprehension of basic principles and practices of Company policies upon completion of a formal and informal training program (Minimum) - Ability to multi-task in a fast-paced environment, prioritize responsibilities, and deliver accurate work-product to expedite claims resolution (Minimum) - Effective written and verbal communication skills (Minimum) - Independently makes high-quality claims adjusting decisions (Minimum) - Collaborates well with others (Minimum) - Ability to build rapport utilizing emotional intelligence (Minimum) - Self-motivation and accountability while working remotely (Minimum) - Demonstrated proficiency with MS Office products (Outlook, Word) and claims related software (Minimum) - Must have dedicated workspace that is free from distractions (Minimum) - Demonstrates intellectual curiosity by seeking out efficiencies through process improvement or technology (Preferred) - Takes ownership of any process they can improve (Preferred) - Assumes positive intent in all interactions (Preferred) - Seeks growth within and beyond this role (Preferred) Benefits - Competitive compensation - Flexibility to work from anywhere in the United States for most positions - Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours) - Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus) - Medical, dental, vision, life, and pet insurance - 401 (k) retirement savings plan with company match - Engaging work environment - Promotional opportunities - Education assistance - Professional and personal development opportunities - Company recognition program - Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more Company Description At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it. - We care about our people, and we mean it - We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits Pay Range USD $32,363.00 - USD $56,701.00 /Yr.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a detail-oriented and customer-focused professional to join our team as a Life Claims Analyst. In this role, you will ensure the accurate, timely, and comprehensive assessment of claims by carefully analyzing documentation, verifying information, and determining appropriate next steps. - Evaluates and adjudicates complex claims by reviewing medical records, contract language, and supporting documentation to determine accurate and timely payment or denial decisions. - Processes claim transactions and inquiries by analyzing documentation, keying data accurately, drafting determination letters, and communicating outcomes clearly to internal and external customers. - Delivers exceptional customer service across multiple channels, resolves escalations, applies service recovery techniques, and builds customer loyalty through clear, compliant communication. - Ensures compliance and quality standards by adhering to company policies, industry regulations, productivity benchmarks, and making appropriate referrals (e.g., legal, underwriting, investigations) when necessary. - Contributes to team and process excellence by supporting training and peer development, participating in process improvements, maintaining strong working relationships, and continuously expanding knowledge and skills. Qualifications - Demonstrates accountability and urgency, consistently delivering accurate results while meeting deadlines in a fast-paced environment. - Adapts quickly to change, shows flexibility, learns new skills readily, and effectively manages multiple tasks and priorities. - Works independently and collaboratively, building positive relationships while remaining approachable and team-oriented. - Exhibits strong analytical, organizational, and decision-making skills, with attention to detail and the ability to operate within structured, compliant guidelines. - Communicates effectively and maintains customer focus, utilizing strong technical skills, handling escalations professionally, and meeting attendance and flexibility requirements. - Promotes a culture of diversity and inclusion, values different ideas and opinions, and listens courageously, remaining curious in all that you do. - Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico. Requirements - College degree or work equivalent. - Insurance product knowledge of Business area. - Experience with the application of policies, practices and procedures in a business environment. - Knowledge of medical terminology. - Presentation skills. Benefits - Hourly Wage: Minimum: $22.25, plus annual bonus opportunity. - 401(k) plan with a 2% company contribution and 6% company match. - Work-life balance with vacation, personal time and paid holidays.

• Investigating and confirming facts of loss for advanced automobile accidents • Determines coverage, liability, damages and adjusts claims • Negotiates claims within limit of authority