This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2025! If you’re passionate about helping people restore their lives when the unexpected happens, and providing the best customer experience, then our Mercury Insurance Claims team could be the place for you! - Responsible for investigating and resolving auto physical damage and property damage claims in a timely and efficient manner - Provide exceptional customer service in a team environment - Handle a high volume of calls and make regular contact with customers on multiple platforms - Collaborate cohesively with other team members to achieve department goals Qualifications - High School Diploma or GED (Minimum) - Associate degree (Preferred) - May be required to obtain a Company sponsored Adjuster’s license to handle claims, to be secured upon hire Requirements - Customer service experience required (Minimum) - 6-12 months of related experience (Preferred) - Experience with handling high call volume in a professional call center (Preferred) - Solid comprehension of basic principles and practices of Company policies upon completion of a formal and informal training program (Minimum) - Ability to multi-task in a fast-paced environment, prioritize responsibilities, and deliver accurate work-product to expedite claims resolution (Minimum) - Effective written and verbal communication skills (Minimum) - Independently makes high-quality claims adjusting decisions (Minimum) - Collaborates well with others (Minimum) - Ability to build rapport utilizing emotional intelligence (Minimum) - Self-motivation and accountability while working remotely (Minimum) - Demonstrated proficiency with MS Office products (Outlook, Word) and claims related software (Minimum) - Must have dedicated workspace that is free from distractions (Minimum) - Demonstrates intellectual curiosity by seeking out efficiencies through process improvement or technology (Preferred) - Takes ownership of any process they can improve (Preferred) - Assumes positive intent in all interactions (Preferred) - Seeks growth within and beyond this role (Preferred) Benefits - Competitive compensation - Flexibility to work from anywhere in the United States for most positions - Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours) - Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus) - Medical, dental, vision, life, and pet insurance - 401 (k) retirement savings plan with company match - Engaging work environment - Promotional opportunities - Education assistance - Professional and personal development opportunities - Company recognition program - Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more Company Description At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it. - We care about our people, and we mean it - We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits Pay Range USD $32,363.00 - USD $56,701.00 /Yr.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a detail-oriented and customer-focused professional to join our team as a Life Claims Analyst. In this role, you will ensure the accurate, timely, and comprehensive assessment of claims by carefully analyzing documentation, verifying information, and determining appropriate next steps. - Evaluates and adjudicates complex claims by reviewing medical records, contract language, and supporting documentation to determine accurate and timely payment or denial decisions. - Processes claim transactions and inquiries by analyzing documentation, keying data accurately, drafting determination letters, and communicating outcomes clearly to internal and external customers. - Delivers exceptional customer service across multiple channels, resolves escalations, applies service recovery techniques, and builds customer loyalty through clear, compliant communication. - Ensures compliance and quality standards by adhering to company policies, industry regulations, productivity benchmarks, and making appropriate referrals (e.g., legal, underwriting, investigations) when necessary. - Contributes to team and process excellence by supporting training and peer development, participating in process improvements, maintaining strong working relationships, and continuously expanding knowledge and skills. Qualifications - Demonstrates accountability and urgency, consistently delivering accurate results while meeting deadlines in a fast-paced environment. - Adapts quickly to change, shows flexibility, learns new skills readily, and effectively manages multiple tasks and priorities. - Works independently and collaboratively, building positive relationships while remaining approachable and team-oriented. - Exhibits strong analytical, organizational, and decision-making skills, with attention to detail and the ability to operate within structured, compliant guidelines. - Communicates effectively and maintains customer focus, utilizing strong technical skills, handling escalations professionally, and meeting attendance and flexibility requirements. - Promotes a culture of diversity and inclusion, values different ideas and opinions, and listens courageously, remaining curious in all that you do. - Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico. Requirements - College degree or work equivalent. - Insurance product knowledge of Business area. - Experience with the application of policies, practices and procedures in a business environment. - Knowledge of medical terminology. - Presentation skills. Benefits - Hourly Wage: Minimum: $22.25, plus annual bonus opportunity. - 401(k) plan with a 2% company contribution and 6% company match. - Work-life balance with vacation, personal time and paid holidays.

• Investigating and confirming facts of loss for advanced automobile accidents • Determines coverage, liability, damages and adjusts claims • Negotiates claims within limit of authority

• Analyzes and processes complex or technically difficult general liability claims by investigating and gathering information to determine the exposure on the claim • Manages claims through well-developed action plans to an appropriate and timely resolution • Assesses liability and resolves claims within evaluation • Negotiates settlement of claims within designated authority • Calculates and assigns timely and appropriate reserves to claims; manages reserve adequacy throughout the life of the claim • Calculates and pays benefits due; approves and makes timely claim payments and adjustments; and settles claims within designated authority level • Prepares necessary state filings within statutory limits • Manages the litigation process; ensures timely and cost-effective claims resolution • Coordinates vendor referrals for additional investigation and/or litigation management • Uses appropriate cost containment techniques including strategic vendor partnerships to reduce overall cost of claims for our clients • Manages claim recoveries, including but not limited to: subrogation, Second Injury Fund excess recoveries and Social Security and Medicare offsets • Reports claims to the excess carrier; responds to requests of directions in a professional and timely manner • Communicates claim activity and processing with the claimant and the client; maintains professional client relationships • Ensures claim files are properly documented and claims coding is correct