• Own the CEO’s calendar and inbox — triage email daily, draft replies, schedule demos, protect focus time, and ensure sub-24-hour response times • Tee up sales and CS calls — shadow demos to learn the product, prepare account briefs/agendas beforehand, and manage follow-ups after • Run the recruiting workflow end to end — coordinate partners, schedule interviews, track candidates, and manage work-trial logistics • Run finance and vendor ops — process invoices, prep expense approvals via Ramp, track subscriptions, and keep clean records • Route documents and signatures — manage DocuSign flows for customer agreements and contractor paperwork end to end • Keep compliance green — manage Vanta tasks, policy approvals, and training completions across the team within a SOC 2 environment • Manage new team member onboarding and offboarding end to end — accounts, access, Rippling setup, and day-one planning • Track every commitment — maintain running lists of promises made in meetings and ensure execution or escalation • Build and refine operational processes that help the company scale from 30 to 100+ enterprise customers

• Own the calendar. Not just book meetings. Proactively manage time so the right things get attention and the noise gets filtered out. • Stay ahead of commitments. Proactively track what's coming, what's overdue, and what needs to move. Build the rituals to keep work moving. • Be available when it counts. This leader works weekends (our TLDR newsletter ships Monday and good ideas don't wait). You'll need to match that cadence when it matters. • Run meeting operations. Agendas, notes, follow-ups, and accountability. Cascade clarity to the creative team. • Communicate on behalf of. Draft messages, prep briefs, and manage correspondence with the judgment to know what needs escalation and what doesn't. • Handle the operational layer. Expenses, invoices, travel, documents. • Connect the dots across the org. Build relationships with the people around this leader: their direct reports, cross-functional partners, and leadership, so you always have context on what's important.

• Lead an enterprise growth strategy that expands the Network’s market relevance, strengthens competitive positioning, and delivers long-term value creation across the portfolio. • Lead the development and oversight of a multi-year strategic plan that advances the Network’s mission, supports new revenue growth, and positions ICBA for long-term competitiveness and relevance in the community banking solution ecosystem. • Identify, evaluate, and lead new growth opportunities – including investments, acquisitions, and strategic partnerships – guiding decisions from opportunity assessment through integration planning and implementation. • Align Network priorities with ICBA’s enterprise objectives, ensuring subsidiaries operate as a coordinated portfolio with appropriate governance, shared priorities, and clear strategic alignment. • Lead portfolio strategy and capital allocation decisions to ensure resources and investments are directed toward the highest-value growth opportunities across the Network. • Oversee the Network’s solution portfolio to help ensure offerings meet community bank needs while maintaining appropriate risk awareness and mitigation across each subsidiary and the broader ICBA enterprise. • Work closely with Association leadership to ensure governance, policies, and oversight structures that support effective parent-subsidiary relationships and compliance with regulatory, tax, and legal requirements. • Provide enterprise-level financial oversight across all subsidiary business lines, working with subsidiary CEOs and the appropriate boards to support forecasting, monitor performance, and drive accountability against profitability targets. • Partner with subsidiary CEOs to assess and strengthen operational systems, processes, and infrastructure so the Network is positioned to meet financial and business objectives. • Establish enterprise performance frameworks and accountability structures that support results at both the subsidiary and enterprise level. • Provide strategic guidance, executive coaching, and performance oversight to subsidiary leaders, with accountability framed through governance structures and agreed business objectives rather than direct day-to-day management. • Foster a high-performing leadership culture across the subsidiary portfolio by promoting accountability, collaboration, innovation, and alignment with enterprise priorities. • Reinforce ICBA’s values and enterprise expectations across the Network, supporting cultural alignment while respecting the distinct operating leadership of each subsidiary. • Cultivate productive relationships with corporate partners, marketing partners, fintechs, and vendors to support strategic alignment, solution development, and business growth across the Network. • Represent the Network with ICBA’s Board and senior stakeholders, presenting strategy, results, and key risks with clarity and confidence. • Serve as an ambassador for community banking, deepening the Network’s credibility and influence in the broader financial services marketplace.

Role Description QAD is looking for a highly proactive Executive Assistant, based in Canada, to support a small senior leadership team of two to three executives as a strategic force multiplier. This is a high impact, high visibility role at a fast growing SaaS and AI company: you will operate well beyond traditional administrative support, directly shaping the operational rhythm of the organization. Sitting at the center of our global operations, you will ensure your leaders stay a step ahead, arrive fully prepared, and are positioned to win. What You Will Do - Manage complex, multi-time-zone calendars for a small senior leadership team based across regions including the United States, Europe, and India, anticipating needs and protecting executive time with sound, independent judgment. - Own international and domestic travel end to end, including itineraries, logistics, visas, and expense management, with no detail left to chance. - Serve as a trusted, polished point of contact for internal and external stakeholders on behalf of your executives, often as the first impression of the leadership team. - Drive preparation of materials for town halls, board meetings, business reviews, and leadership offsites, translating executive intent into clear, decision-ready content. - Act as a connective thread across the business and regions, tracking follow-through on key priorities and actions so nothing falls through the cracks. - Partner closely with counterpart EAs across the global team to align on cross-functional initiatives, executive communications, and shared operating rhythms. - Leverage AI and productivity tools, including Claude and Gemini, to work smarter and help your executives do the same, continuously raising the bar on efficiency. Qualifications - 5+ years supporting C-suite or senior executives in a global, fast-paced environment. - A track record of supporting business operations, not just schedules: you understand the cadence of a growing company and know how to keep things moving. - Fluency across the modern executive toolkit, including Google Suite (Docs, Slides, Sheets, Calendar, Meet, Gemini), Microsoft Teams, Excel, PowerPoint, and travel and expense platforms. - Excellent written and verbal communication skills, with the judgment and discretion to represent senior leaders with full professionalism. - Strong organizational skills and the ability to manage competing priorities across time zones without missing a beat. - Comfort operating autonomously and effectively in a fully virtual, globally distributed environment. Requirements - SaaS or technology company experience. - Hands-on experience with AI productivity tools such as Claude and Gemini, or a genuine appetite to adopt them quickly. Success in Your First 90 Days - Calendars, travel workflows, and expense processes are fully mapped and running smoothly for all executives you support. - You are the trusted, go-to point of contact for at least one recurring leadership forum, such as a business review or leadership team meeting. - You have built working relationships with counterpart EAs and key stakeholders across the business. - You have identified and implemented at least one process or AI-enabled improvement that saves your leaders time. Who You Are - You embody QAD's core values: drive for results, commitment to the team, extreme ownership, a willingness to challenge the status quo, and integrity and respect for all. - Proactive and low ego: you anticipate what is needed before being asked, and you take real pride in the details. - Calm under pressure, adaptable when plans shift, and effective at managing ambiguity across a global organization. - A natural collaborator who builds trust quickly with executives, peers, and stakeholders at every level. - Genuinely invested in the success of the leaders and teams you support, and energized by being at the center of the action. Benefits - Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance. - Opportunity to join a growing business, launching into its next phase of expansion and transformation. - Collaborative culture of smart and hard-working people who support one another to get the job done. - An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.