Role Description QAD is looking for a highly proactive Executive Assistant, based in Canada, to support a small senior leadership team of two to three executives as a strategic force multiplier. This is a high impact, high visibility role at a fast growing SaaS and AI company: you will operate well beyond traditional administrative support, directly shaping the operational rhythm of the organization. Sitting at the center of our global operations, you will ensure your leaders stay a step ahead, arrive fully prepared, and are positioned to win. What You Will Do - Manage complex, multi-time-zone calendars for a small senior leadership team based across regions including the United States, Europe, and India, anticipating needs and protecting executive time with sound, independent judgment. - Own international and domestic travel end to end, including itineraries, logistics, visas, and expense management, with no detail left to chance. - Serve as a trusted, polished point of contact for internal and external stakeholders on behalf of your executives, often as the first impression of the leadership team. - Drive preparation of materials for town halls, board meetings, business reviews, and leadership offsites, translating executive intent into clear, decision-ready content. - Act as a connective thread across the business and regions, tracking follow-through on key priorities and actions so nothing falls through the cracks. - Partner closely with counterpart EAs across the global team to align on cross-functional initiatives, executive communications, and shared operating rhythms. - Leverage AI and productivity tools, including Claude and Gemini, to work smarter and help your executives do the same, continuously raising the bar on efficiency. Qualifications - 5+ years supporting C-suite or senior executives in a global, fast-paced environment. - A track record of supporting business operations, not just schedules: you understand the cadence of a growing company and know how to keep things moving. - Fluency across the modern executive toolkit, including Google Suite (Docs, Slides, Sheets, Calendar, Meet, Gemini), Microsoft Teams, Excel, PowerPoint, and travel and expense platforms. - Excellent written and verbal communication skills, with the judgment and discretion to represent senior leaders with full professionalism. - Strong organizational skills and the ability to manage competing priorities across time zones without missing a beat. - Comfort operating autonomously and effectively in a fully virtual, globally distributed environment. Requirements - SaaS or technology company experience. - Hands-on experience with AI productivity tools such as Claude and Gemini, or a genuine appetite to adopt them quickly. Success in Your First 90 Days - Calendars, travel workflows, and expense processes are fully mapped and running smoothly for all executives you support. - You are the trusted, go-to point of contact for at least one recurring leadership forum, such as a business review or leadership team meeting. - You have built working relationships with counterpart EAs and key stakeholders across the business. - You have identified and implemented at least one process or AI-enabled improvement that saves your leaders time. Who You Are - You embody QAD's core values: drive for results, commitment to the team, extreme ownership, a willingness to challenge the status quo, and integrity and respect for all. - Proactive and low ego: you anticipate what is needed before being asked, and you take real pride in the details. - Calm under pressure, adaptable when plans shift, and effective at managing ambiguity across a global organization. - A natural collaborator who builds trust quickly with executives, peers, and stakeholders at every level. - Genuinely invested in the success of the leaders and teams you support, and energized by being at the center of the action. Benefits - Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance. - Opportunity to join a growing business, launching into its next phase of expansion and transformation. - Collaborative culture of smart and hard-working people who support one another to get the job done. - An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.

• Own and prioritize calendars for ELT members, including external meetings, internal check-ins, and cross-functional touchpoints. Proactively identify conflicts, resolve scheduling challenges, and make sure leaders are fully prepared. • Coordinate logistics for executive-level events such as board meetings, customer dinners, and leadership offsites. Partner with internal teams and vendors on venues, catering, materials, and technology. Support company-wide offsites and board meetings. • Manage travel arrangements and itineraries, process expenses accurately and on time, and provide administrative support so the ELT can stay focused on strategic work.

• Process Prior Authorizations (PA) for medications, diagnostic tests, imaging, procedures, and specialty services using payer portals and insurance guidelines. • Manage Remote Patient Monitoring (RPM) workflows by monitoring patient data, documenting updates, escalating abnormal readings, and coordinating with providers as needed. • Process and coordinate patient referrals, ensuring accurate documentation, insurance compliance, and timely communication with specialists and patients. • Contact laboratories to obtain pending patient lab results and ensure timely documentation in Athena Health. • Perform insurance eligibility and benefits verification across multiple commercial and government insurance plans. • Run reports within Athena Health EMR to support clinical and administrative workflows. • Document all patient interactions, authorizations, referrals, and insurance communications accurately within Athena Health. • Respond to patient inquiries and provide phone support during downtime between Prior Authorization tasks. • Coordinate with providers, pharmacies, laboratories, and insurance companies to ensure timely patient care. • Maintain HIPAA compliance and protect patient confidentiality at all times. • Support general administrative and front-office functions as assigned.

• Support the delivery of high-quality, safe, guideline-concordant, virtual care by providing and coordinate care for a wide range of low-acuity, non-emergent medical conditions through virtual consultations (video, phone, and asynchronous messaging) • Patient intake and initial collection of patient health needs and goals • Evaluations include a determination of health status and care needs • Review patient medical documentation and or health referral forms, such as past medical records, test results or assignments, and incorporating this information into the patient's care plan and share it with the appropriate providers • Efficiently guide the patient toward the appropriate therapies offered by Ovatient and its partners • Document any concerns, conflicting information, or other issues that surface during the evaluation process • Emphasize continuity of care, thus reducing or eliminating fragmentation, duplication, and gaps in treatment plan • Complete a technology check with patient who request support or have difficulty • Work closely with the Ovatient Providers, Behavioral Health Team and Registered Nurses • Collaborate effectively with our interdisciplinary team of healthcare professionals, including physicians, advanced practice providers, registered nurses, behavioral health providers, allied health professional and our operations team • Actively monitor and manage referral queues, helping process referrals from primary care and specialty care providers and external sources for Behavioral Health services • Facilitate referrals to specialized services or community resources as needed • Closely monitor patient messages, ensuring timely responses, addressing concerns, and providing guidance or escalating issues as necessary • Onboard patients to treatment programs, including providing orientation to self-guided resources, content libraries, and secure asynchronous messaging with the care team • Provide patient-centered, empathetic care that addresses individual patient needs and concerns across diverse populations, fostering strong relationships and patient satisfaction • Maintain accurate, up-to-date electronic medical records, ensuring data security and confidentiality • Participate in continuing education, quality improvement initiatives, and clinical team meetings • Stay current with the latest advancements in virtual care, clinical best practices, and virtual care technologies