• Developing and managing project plans, timelines, and budgets • Lead, oversee, and manage project engineers on the project team — act as a people manager, providing coaching, mentorship, and performance feedback • Own department success — understand profitability metrics, resource allocation, and how projects impact overall MSP growth • Act as the primary liaison for clients regarding project-related communications, providing timely updates and addressing issues throughout the project life cycle. • Oversee technical resources to guarantee that tasks are carried out in accordance with the project plan. • Ensure project documentation is precise, encompassing project plans, schedules, budgets, change orders, and closure documents. • Take the initiative to recognize, monitor, and address potential risks. • Oversee modifications to the project scope by implementing a formal change control process to prevent scope creep and guarantee alignment with business objectives. • Managing project development from inception to completion, ensuring projects meet intended outcomes and client satisfaction. • Facilitating meetings and regular updates with stakeholders to communicate project status and address any issues or roadblocks. • Coordinating cross-functional teams, ensuring collaboration and clear communication among staff, clients, and vendors. • Evaluate and offer feedback on project hour estimates that are non-technical • Performing evaluations after project completion to promote ongoing improvement and communicate insights gained with the team.

• Provide IT support to end users • Install, configure and maintain IT equipment • Diagnose and resolve common technical incidents • Participate in the deployment of workstations and peripherals • Support Microsoft environments and the Microsoft Office suite • Configure and support Active Directory, Citrix and Outlook environments • Track and follow up on requests and incidents • Produce documentation and maintain equipment inventory • Contribute to continuous improvement of support services.

• Provide advanced-level technical support to end users • Install, configure and maintain workstations, peripherals and IT equipment • Diagnose and resolve complex technical incidents • Administer Microsoft environments and desktop management tools • Participate in the deployment of new technology solutions • Support Active Directory, Citrix, SCCM, WSUS and print server environments • Produce technical documentation and operational guides • Contribute to resolving complex issues and continuously improving services • Collaborate with various technical and operational teams • Coordinate activities of a small technical team when required.

• Apply technical knowledge to improve enterprise level policy, strategy, process, procedures. • Conduct research, communicate with stakeholders, prepare/present findings.