• Pre-sales solution engineering: Support and lead pre-sales activities for contact centre opportunities built on Amazon Connect and Cisco contact centre technologies. • Customer engagement: Work closely with sales teams and customers to understand business requirements, position solutions effectively, and support opportunities throughout the sales cycle. • Solution demonstrations: Design, configure, customise, and deliver compelling product demonstrations and proof-of-concept environments tailored to customer use cases. • RFPs and technical proposals: Contribute to Requests for Proposal (RFPs), Requests for Information (RFIs), tenders, scope of work documentation, and professional services effort estimation. • AWS Contact Centre technologies: Build and demonstrate Amazon Connect solutions and related AI-driven customer engagement features including Amazon Lex, Contact Lens, and Bedrock. • Cisco Contact Centre solutions: Support Cisco contact centre opportunities involving technologies such as Webex Contact Center (WxCC), Unified Contact Center Enterprise (UCCE), and Unified Contact Center Express (UCCX).

• Lead functional configuration of Workday Financial modules. • Gather, analyze, and translate finance stakeholder requirements into Workday designs. • Design and implement end-to-end financial business processes in Workday. • Build and maintain Workday business process configurations and functional design documentation. • Develop and validate Workday reports (Basic & Advanced) to meet finance reporting needs. • Plan and support UAT, testing, and production deployment activities. • Provide post-go-live support, troubleshooting, and system enhancements. • Partner with finance teams to identify process improvements and ensure compliance with financial policies and reporting standards. • Communicate status, risks, and recommendations to project leadership and finance stakeholders.

• Engage early in strategic enterprise opportunities to establish technical direction, align on customer outcomes and position Keeper’s identity security platform effectively • Lead discovery sessions that uncover privileged access challenges, architectural constraints, business drivers and technical requirements across complex customer environments • Design and articulate reference architectures that map Keeper’s platform capabilities to hybrid cloud, on-premises and SaaS environments • Support and guide proof-of-concept and proof-of-value engagements for high-priority enterprise opportunities • Deliver executive presentations, technical briefings and architecture discussions tailored to CISOs, CIOs, security architects, infrastructure teams and other stakeholders • Partner with field Sales Engineers to strengthen technical strategy, improve execution and elevate engagement quality across a portfolio of enterprise accounts • Collaborate with Product Management to share market intelligence, competitive insight and customer requirements that inform product direction • Partner with Sales leadership to prioritize strategic opportunities and align solution architecture resources to the highest-impact engagements • Represent Keeper at executive briefings, marquee customer engagements, webinars, conferences and other market-facing events • Maintain strong awareness of the privileged access management and broader identity security landscape, including legacy platforms, emerging competitors and adjacent identity technologies • Travel required based on customer and business needs

• Contributes to complex engagements and works directly with clients and project teams to develop basis of design, budgets, timelines, and manage expectations. • Conceptualize system designs and determine system requirements. • Provide technical expertise and coordination information to support the base building tasks performed by others. • Monitor development of projects, Bills of Materials (BOM) and supporting documentation. • Develop detailed design documentation strategy based on established engineering standard practices. • Research, identify, and recommend technology options for clients and projects. • Monitor project testing, commissioning, and configuration activities during project deployment. • Maintain expertise in the industry through ongoing review of trade publications, seminars, and educational forums.