• Needing a ServiceNow Architect to oversee custom applications on ServiceNow Platform of a prominent global company. • The ServiceNow Architect provides vision and leadership in the architecture, design, and implementation of an innovative and differentiated service management offering leveraging App engine studio. • Work with the client to design and modify a cohesive framework of applications, integrations, data, security, SLAs, workflows, and processes in support of a global ServiceNow landscape spanning numerous instances. • Design end to end solutions to customer requirements. • Service Portal design, often in support of custom applications. • Provide support of custom applications development and migration. • Implement ServiceNow in Domain separated instance. • Support Virtual Agent configuration and development. • Worked on CSM, HRSD, GRC, ITBM modules. • Develop methodologies for consistent development, improvement, and deployment of designed solutions.

• Own the execution of the Executive Team's technical strategy, turning high-level goals into actionable milestones and scalable system designs. • Lead by example by personally building prototypes, core libraries, and foundational projects that set the standard for how the rest of the team builds. • Set and enforce technical standards, ensuring every design choice handles failure modes, scalability, and performance in our production environment. • Run a rigorous design review process that prioritizes backward compatibility and solid verification for our data-heavy systems. • Evolve our microservices (Node.js/EKS/AWS), focused on reducing technical debt and making the system run more efficiently as we scale. • Partner with Product and Engineering to make sure requirements are crystal clear and that what actually gets built stays true to the original vision. • Master the data lifecycle, from IoT ingestion to storage and processing, building the foundations that our teams will eventually own. • Roll up your sleeves to implement observability and monitoring standards, ensuring our platform hits the highest possible bar for uptime.

• Gestaltung der digitalen Kundenbeziehungsstrategien • Umsetzung technologischer Lösungen im Vertrieb und Kundenservice • Beratung auf Augenhöhe im SAP-Umfeld der Module Sales und Service • Entwicklung kundenzentrierter CRM-Lösungen in Sales, Marketing und Service • Verantwortung für das Customizing der SAP CX-Lösungen (Sales & Service Cloud) • Erstellung von Strategien, Business Cases und Handlungsempfehlungen für Kunden

• Establish processes to deliver RMS best practices • Oversee the RMS implementation • Oversee end-to-end testing of RMS workstreams, integrations, and hardware components • Clearly define company and customer roles and responsibilities for the delivery and maintenance of RMS products • Work with various stakeholders to help guide product adoption • Work with the training and marketing teams to ensure new features are successfully deployed and understood • Gather product feedback and work with internal teams to help establish development priorities • Work with internal teams to convey key metrics and project risks to assist in staffing, budgeting, and future team planning • Work with the Training team to update training materials to deliver an outstanding training experience