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Heartbeat Health is a venture-backed health tech company focused on making cardiovascular care accessible everywhere. It is revolutionizing how heart care is delivered by combining
Technology Solutions Analyst
Location
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Posted
104 days ago
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Job Description
Technology Solutions Analyst
Heartbeat Health
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves contributing to the delivery of Heartbeat Health (HBH) Cybersecurity and IT functions, ensuring the smooth, secure, and efficient operation of all corporate technology systems. - End-User Support and Technical Resolution - Own and manage the lifecycle of all end-user support requests within the ticketing system, including triage, prioritization, assignment, escalation, and timely resolution of technical issues in alignment with Service Level Agreements (SLAs). - Serve as the primary point of contact for resolving complex technical issues and providing specialized support for all corporate applications, including SaaS platforms and collaboration suites. - Identity and Access Management (IAM) - Execute timely and accurate end-user provisioning and de-provisioning across all critical systems, ensuring compliance with security policies from onboarding through offboarding. - Conduct comprehensive quarterly access reviews (QARs) to validate that users maintain the appropriate level of access necessary for their roles, identifying and remediating any access discrepancies. - Device Configuration and Management - Oversee the entire lifecycle management of all corporate-owned devices, including procurement, standardized imaging, deployment, configuration, routine maintenance, inventory tracking, and secure decommissioning. - Technology Operations and Security - Act as the administrator for a diverse portfolio of third-party, cloud-based applications, including vendor management, license tracking, configuration changes, integration maintenance, and performance monitoring. - Develop, implement, and lead mandatory security awareness programs and training sessions for all HBH employees. - Be responsible for the meticulous creation, maintenance, and continuous improvement of comprehensive documentation. - Business Systems and Solutions Development - Manage, optimize, and improve the performance, reliability, and security of HBH's core business systems and operational technology stack. - Partner with various business units to develop, implement, and support innovative technology solutions. - General Responsibilities - Execute any additional tasks, projects, or responsibilities as assigned by the employee's direct supervisor. Qualifications - Bachelor’s degree in computer science, information technology, or another STEM field is preferred; relevant experience is acceptable in lieu of degree. - Minimum of four years relevant professional experience. - Experience planning, building, operating and maintaining IT solutions. - Advanced proficiency with IT solutions and/or processes including user provisioning/de-provisioning, PC configuration and support, SaaS application configuration, and others. - Foundational proficiency with security solutions and/or processes including device management, audit support, access management, access reviews, patch management, multi-factor authentication, and others. - Excellent organizational skills and the ability to switch context quickly. - Outstanding communication abilities; strong interpersonal skills to deal effectively with a broad base of customers, suppliers, clinicians, and other business professionals. - Specific platform knowledge is a plus, including Atlassian, Google Workspace, JumpCloud, macOS, Venn, Windows, Zoom, and others. - Healthcare industry knowledge, including HIPAA is a plus. - Experience participating in SOC2 or HITRUST assessments is a plus. Benefits - $85,000 - $100,000 a year. Company Description - Heartbeat Health is the leading virtual-first cardiovascular care company in the country. - Provides patients with convenient, high-quality heart care through a combination of telemedicine, diagnostics, and virtual care programs. - Empowers providers and patients with personalized treatment plans, reducing hospitalizations and improving long-term heart health outcomes. - Redefining how cardiovascular care is delivered in the digital age.
Job Requirements
- Bachelor’s degree in computer science, information technology, or another STEM field is preferred; relevant experience is acceptable in lieu of degree.
- Minimum of four years relevant professional experience.
- Experience planning, building, operating and maintaining IT solutions.
- Advanced proficiency with IT solutions and/or processes including user provisioning/de-provisioning, PC configuration and support, SaaS application configuration, and others.
- Foundational proficiency with security solutions and/or processes including device management, audit support, access management, access reviews, patch management, multi-factor authentication, and others.
- Excellent organizational skills and the ability to switch context quickly.
- Outstanding communication abilities; strong interpersonal skills to deal effectively with a broad base of customers, suppliers, clinicians, and other business professionals.
- Specific platform knowledge is a plus, including Atlassian, Google Workspace, JumpCloud, macOS, Venn, Windows, Zoom, and others.
- Healthcare industry knowledge, including HIPAA is a plus.
- Experience participating in SOC2 or HITRUST assessments is a plus.
Benefits
- $85,000 - $100,000 a year.
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