Overview Be inspired. Be valued. Belong. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: - Comprehensive health benefits that start day 1 - Student Loan Repayment Assistance & Reimbursement Programs - Family-focused benefits - Wellness incentives Ongoing mentorship, development, leadership programs...and more! Remote position, however candidates must reside in one of the following states: Alabama, Arkansas, Florida, Georgia, Illinois, Louisiana, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, or Wisconsin. Description Emory Healthcare is seeking a ServiceNow ITSM Knowledge Manager to serve as a subject matter expert and strategic leader for the Knowledge Management (KM) practice. This role is responsible for establishing, maturing, and governing enterprise-wide Knowledge Management capabilities in alignment with ITIL and ITSM best practices. Knowledge Management is a foundational capability that directly impacts service quality, self-service adoption, and the overall user experience. This role provides dedicated focus to mature KM practices, fully leverages ServiceNow Knowledge Management, and enhances the Digital Service Center (formerly Employee Center) experience. The Knowledge Manager will partner closely with ITSM process owners, Digital teams, and business stakeholders to ensure knowledge is accurate, scalable, sustainable, and value-driven. RESPONSIBILITIES: - Serve as the Knowledge Management Subject Matter Expert (SME) and lead for the effective and efficient operation of Knowledge Management within the ServiceNow platform. - Establish and mature enterprise-wide Knowledge Management governance, including roles, responsibilities, and operating models. - Develop, document, and formalize KM policies, procedures, workflows, standards, and quality expectations. - Ensure the ServiceNow Knowledge Base is accurate, current, scalable, and sustainable. - Drive Knowledge Management adoption across ITSM practices and business teams. - Partner with ITSM process owners (Incident, Problem, Change, Request, and others) to embed knowledge capture and reuse into operational workflows. - Enhance and evolve the Digital Service Center (Employee Center) user experience through high-quality, user-centered knowledge content. - Support upcoming initiatives and implementations ServiceNow Platform, Reporting & Analytics: - Own the structure, taxonomy, and governance of the ServiceNow Knowledge Base. - Ensure knowledge articles follow defined templates, lifecycle states, review cycles, and approval workflows. - Develop, maintain, and analyze KPIs, metrics, dashboards, and reports using ServiceNow Platform Analytics and Performance Analytics. - Monitor knowledge usage, effectiveness, search behavior, deflection rates, and content quality. - Leverage data and insights to continuously improve knowledge relevance, usability, and value. - Utilize SharePoint to design and maintain KM-related sites, documentation repositories, governance materials, and collaboration spaces. - Partner with leadership to provide reporting that demonstrates KM value, adoption, and impact. Process Governance & Continuous Improvement: - Establish a foundational Knowledge Management framework that supports long-term scalability and maturity. - Define and implement a quality management process for Knowledge Management, including audits, reviews, and corrective actions. - Identify gaps, risks, and improvement opportunities through data analysis and stakeholder feedback. - Research industry best practices and recommend enhancements to KM workflows, governance, and tooling. - Ensure KM practices are repeatable, sustainable, and persist beyond the engagement. · Support organizational readiness for future growth, transformation, and technology implementations. Leadership, Training & Enablement: - Act as a trusted business partner to ITSM leaders and stakeholders. - Develop and deliver Knowledge Management training for ITSM users, content contributors, and support teams. - Coach teams on effective knowledge creation, maintenance, and reuse. - Promote a culture of knowledge sharing, continuous learning, and self-service enablement. - Provide guidance and recommendations to leadership on KM strategy, priorities, and investments. Operational Support: - Stabilize and enhance the existing ServiceNow Knowledge Base. - Improve self-service outcomes by increasing knowledge quality, findability, and usability. - Reduce operational risk by addressing single points of failure related to undocumented knowledge. - Support ITSM initiatives, projects, and cross-functional efforts as assigned. - Perform additional duties as assigned. - Participate in on-call rotation as scheduled and assist with on-call planning. PREFERRED QUALIFICATIONS: - ITIL Foundation Certification - Strong expertise in ServiceNow Knowledge Management - Experience designing and governing enterprise Knowledge Management practices - Hands-on experience with ServiceNow Platform Analytics and Performance Analytics - Strong reporting and analytical skills with the ability to translate data into actionable insights - Experience creating and managing SharePoint sites for documentation and collaboration - Experience improving digital and self-service user experiences - Strong facilitation, communication, and stakeholder engagement skills - Demonstrated ability to lead through influence and drive adoption across team - Power BI experience for dashboard creation and executive reporting - Experience developing and delivering ITSM training materials - Strong analytical, organizational, and communication skills - High level of accountability, attention to detail, and follow-through MINIMUM QUALIFICATIONS: - Bachelors Degree in IT related field. 5 years of Information Technology experience. - ITIL Foundations and IT Service Management certifications preferred. - 7 years Information Technology experience required in lieu of a degree. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role leads the design, architecture, and development of advanced ServiceNow solutions across enterprise environments. - Focus on backend portal architecture, custom application development, and integrations - Leverage automation and AI capabilities to optimize workflows and improve user experience - Provide technical leadership and mentor junior developers - Translate complex business requirements into scalable, high-performance solutions - Shape enterprise ServiceNow platforms and enhance operational efficiency - Drive innovation in IT automation and AI-enabled processes - Architect, design, and develop scalable ServiceNow solutions with a focus on backend portal design, integrations, and custom applications - Lead automation of end-user device lifecycle workflows, improving efficiency and reliability across IT services - Design, implement, and maintain complex server-side scripts, custom applications, and portal components - Build integrations with external systems using REST APIs and middleware - Collaborate with stakeholders to identify AI and automation opportunities - Contribute to technical standards, development best practices, and solution architecture decisions - Mentor and guide junior developers, fostering technical excellence and cross-team collaboration Qualifications - Bachelor’s degree or equivalent experience; military experience considered a plus - 8+ years of hands-on ServiceNow development experience, including at least 3+ years in a senior or architect-level role - Deep expertise in server-side scripting (JavaScript, Script Includes, Business Rules, ACLs) - Strong experience with AngularJS and ServiceNow portal development - Proven ability to design and implement ServiceNow integrations (REST, APIs, MID Server) - Advanced knowledge of custom application development and ServiceNow platform architecture - Certified ServiceNow Application Developer required - Experience incorporating AI/ML concepts, Python, C, .NET, or data engineering platforms is a plus - Ability to translate complex business requirements into scalable, maintainable technical solutions Benefits - Competitive salary and compensation package - Remote-first work environment with flexibility and minimal travel (up to 5%) - Comprehensive healthcare coverage, including medical, dental, and vision - Retirement savings plan and life insurance - Generous paid time off and professional development opportunities - Opportunity to work on innovative AI-driven enterprise automation projects in a high-impact environment - Collaborative and supportive culture with mentorship and career growth opportunities

• Perform ServiceNow Configurations to build the ServiceNow scoped custom application for Purchase Request Management Workflows.

Job Description Job Title: ServiceNow Developer Location: Remote Duration: Long Term Multiple Openings Role Summary: We are seeking a ServiceNow Developer to design, develop, and customize ServiceNow applications and integrations to meet business requirements. Key Responsibilities: •  Develop and customize ServiceNow applications and workflows •   Write and maintain scripts (Business Rules, Script Includes, UI Actions) •   Build integrations using REST/SOAP APIs •   Collaborate with stakeholders to deliver scalable solutions Required Skills: •   Strong hands-on experience as a ServiceNow Developer •   Proficiency in JavaScript and ServiceNow scripting •   Experience with integrations and ServiceNow best practices Kindly share resume at rakesh@chabeztech. com Additional Information Required Qualifications:  Associate's Degree -OR- a combination of equivalent education and work experience