Role Description We are seeking an experienced and forward-looking Salesforce Technical Lead to help shape the future of Gallagher’s Salesforce platform. This role combines deep technical expertise, hands-on delivery leadership, AI-enabled innovation, and strong business partnership to increase productivity, improve user experience, and drive measurable value from the Salesforce ecosystem. - Develop and maintain a deep understanding of Gallagher’s Salesforce environment and business processes. - Specialized focus on Salesforce Service Cloud, Service Cloud Voice (SCV), Sales Cloud, Genesys Cloud, automation, integrations, analytics, and emerging Salesforce AI capabilities. - Serve as a trusted advisor to business and technology stakeholders by translating business objectives into scalable, secure, and high-performing platform solutions. - Possess strong experience in contact center technologies, CTI integrations, solution architecture, and the ability to identify practical opportunities to leverage AI, automation, and intelligent workflows. This position can be fully remote/virtual/work from home and you can be based anywhere in the US or Canada. Qualifications - 10+ years of IT experience. - 7+ years of progressive experience in the Salesforce ecosystem, with a significant portion in a technical lead or senior developer role in an enterprise-level environment (1500+ users). - 5+ years of working knowledge and proficiency in Apex, SOQL, SOSL. - 3+ years of hands-on experience with Salesforce Service Cloud Voice (SCV), including successful implementation and optimization of SCV in a production environment. - 2+ years of development experience with Lightning Web components (LWC), Aura Components, Visualforce. - Deep understanding and hands-on experience with Salesforce Service Cloud Voice architecture, including telephony integration (Genesys) and CTI connectors. - System integration (REST API), including unit test code, and code validation against unit tests. - Solid understanding of web technologies, such as HTTP, JavaScript, HTML, CSS. - 3+ years of experience in SDLC process, agile methodology, including Deployment/Packaging effectively using Metadata API, Change sets and Ant, change control and version management. - Proven strong experience with Sales Cloud and Service Cloud Administration and development building components in the effort to support core business processes. - Advanced understanding of the Salesforce.com data model and how and when to create custom objects, junction objects, and other model items. - Demonstrated experience partnering with business stakeholders to translate business needs into scalable Salesforce solutions and measurable business outcomes. - Experience identifying opportunities to improve productivity through automation, workflow optimization, analytics, reusable platform patterns, or AI-enabled capabilities. Requirements - Lead end-to-end design and implementation of Salesforce Sales Cloud, Service Cloud, and Service Cloud Voice solutions. - Own the integration and optimization of Service Cloud Voice (SCV) and Genesys Cloud. - Drive the development of high-performance Apex, Lightning Web Components (LWC), integrations, and automation. - Collaborate closely with business and technology stakeholders to understand business priorities. - Identify opportunities to leverage Salesforce AI, Agentforce, automation, analytics, and intelligent workflows. - Define enterprise-level data models, integration designs, API strategies, and migration approaches. - Evaluate and recommend Salesforce products, middleware, DevOps tools, AI-enabled capabilities, and third-party solutions. - Partner with Salesforce administrators, architects, product owners, business stakeholders, and cross-functional data teams. - Partner with architecture, security, compliance, data, and business stakeholders to ensure responsible AI implementation. - Perform debugging, root cause analysis, and issue resolution for new and existing code. - Participate in and help improve Agile ceremonies. Benefits - Competitive compensation. - Comprehensive benefits programs designed to support your well-being. - Career development opportunities and ongoing learning. - A collaborative, people-first culture with accessible leadership. - The opportunity to do meaningful work with global reach and local impact.

Role Description Desarrollar soluciones sobre Salesforce Marketing Cloud utilizando las mejores prácticas de la plataforma. - Crear y mantener Emails, Content Blocks, CloudPages, Forms y Landing Pages. - Desarrollar automatizaciones mediante Automation Studio, Journey Builder y Triggered Sends. - Diseñar y optimizar consultas SQL para segmentación y tratamiento de datos. - Desarrollar lógica de personalización utilizando AMPscript, Server-Side JavaScript (SSJS) y HTML/CSS. - Implementar integraciones mediante APIs REST y SOAP. - Gestionar Data Extensions, Contact Builder y modelos de datos. - Participar en el diseño técnico de soluciones junto al Solution Architect. - Realizar pruebas unitarias, soporte a QA y resolución de incidencias. - Documentar desarrollos y participar en revisiones de código. - Colaborar con equipos de CRM, eCommerce, Data Cloud y otros sistemas Salesforce. Qualifications - Email Studio - Journey Builder - Automation Studio - Contact Builder - Content Builder - Mobile Studio (valorable) - Advertising Studio (valorable) - APIs REST y SOAP - SQL - AMPScript - Inglés hablado y escrito Requirements - HTML5 y CSS3 - JavaScript - Server-Side JavaScript (SSJS) - Git (deseable) - APIs REST - JSON y XML - Integraciones mediante Web Services Benefits - Formarás parte de un gran equipo de profesionales con inquietud y motivación por el desarrollo y la programación. - Trabajarás a jornada completa con un horario flexible bajo un modelo de trabajo 100% remoto. - 22 días de vacaciones + 2 de asuntos propios. - Formación por parte de la empresa para que puedas seguir desarrollándote y promocionar dentro del plan de carrera que existe para ti. - Podrás asistir a eventos y conferencias relevantes del sector. - Contrato indefinido. - Estabilidad y buen clima laboral. - Salario Competitivo. - Acceso a ventajas del grupo de empresa. - Retribución flexible y más beneficios.

Role Description As a Salesforce Developer, you will design and deliver scalable, secure Salesforce solutions that directly support fundraising, donor management, reporting, and program delivery for a mission-driven global organization. Your technical expertise will enhance operational efficiency and strengthen impact for children and families worldwide. Qualifications - 4+ years of relevant Salesforce development experience - Proven hands-on custom development using Apex and Lightning - Experience working in agile development environments - Experience integrating Salesforce with external systems and third-party vendors - Experience using collaboration tools such as Jira and Confluence - Strong Salesforce development experience using Apex, Visualforce, and Lightning Web Components (LWC) - Proficiency in declarative tools such as Flow and Process Builder - Experience with Salesforce configuration, data modelling, and security - Proficiency in SQL and database management - Experience with Salesforce integrations, data migration, and ETL processes - Knowledge of CI/CD pipelines and Salesforce deployment practices - Awareness of security best practices in software development - In-depth understanding of Salesforce platform capabilities - Practical knowledge of Nonprofit Success Pack (NPSP) or Nonprofit Cloud features such as donor management, householding, affiliations, and nonprofit reporting (highly desirable) - Bachelor's degree in Computer Science, Information Technology, or related field - Relevant Salesforce or related technology certifications - Excellent problem-solving skills and attention to detail - Strong communication and collaboration skills - Ability to work independently and within a team - Adaptability and willingness to learn new technologies - Experience working in nonprofit or purpose-driven organizations (desirable) - Experience within Christian NFP environments (desirable) Requirements - Design, develop, customize, and maintain Salesforce applications using Apex, Lightning Web Components, Flows, and platform tools - Build scalable, secure, and efficient Salesforce-based applications - Configure and enhance Nonprofit Success Pack (NPSP) functionality including donor and household management - Adapt standard Salesforce objects and processes for nonprofit use cases - Implement integrations between Salesforce and external systems - Develop automation using declarative tools and programmatic solutions - Work closely with cross-functional teams to deliver high-quality solutions - Conduct code reviews, write unit tests, and debug issues - Create and maintain technical documentation - Stay updated with Salesforce platform updates, Nonprofit Cloud features, and best practices - Contribute to improving development processes and solution quality - Demonstrate and uphold organizational values - Participate in corporate and individual prayer and worship activities (encouraged) - Perform other duties aligned with the position as required Benefits - Day 1 HMO coverage with free dependent - Competitive Salary Package - Permanent WFH arrangement - Day shift schedule - Fixed weekends off - Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment) - Unlimited upskilling through Emapta Academy courses - Free 24/7 access to our office gyms (Ortigas and Makati) - Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!) - Unlimited opportunities for employee referral incentives across the organization - Standard government and Emapta benefits - Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash) - Fun engagement activities for employees - Mentorship and exposure to global leaders and teams - Career growth opportunities - Diverse and supportive work environment

• Own the architecture, scalability, and reliability of the certification platform • Own the quality and technical realization of the certification product experience • Bring the engineering and user perspective into what the platform should build next • Take ownership of the instance and the remediation already underway • Work directly with the merchants and advertisers who use the portal • Define scope, set priorities, and translate business needs into sound technical design • Shape certification direction together with certification strategy leaders • Establish and enforce Salesforce engineering governance • Define architectural standards for when to solve declaratively and programmatically • Lead modernization where it earns its cost • Anticipate and resolve scaling constraints • Own security and reliability for an externally facing portal • Design and own integrations between the certification platform and broader CRM