Role Description The Provider Relations Advocate is responsible for working on end-to-end HCBS provider claims, ease of referral to Providers to use UnitedHealthcare Link Self Help tool, training and development of external provider education programs. HCBS Provider Advocates design and implement programs to build and nurture positive relationships between the health plan, providers (Home and Community Base services Providers, Health Homes, State Designated Entity and other atypical service providers). Responsibilities also include directing and implementing strategies relating to the development and management of a HCBS provider network, identifying gaps in network composition and services to assist the network contracting, network adequacy and in identifying and remediating operational short-falls and researching and remediating claims. - Serve as the primary contact for the health plan to our contracted and non-contracted HCBS providers managed by the health plan to resolve all provider servicing issues including claims, authorization, copies of executed contracts, provider communication such as notices for Wage Parity, Minimum Wage compliance. - Serve as main point of contact for providers and strategically build relationships to resolve claims, prior and contract related issues managing a portfolio of accounts of HCBS providers to ensure a trusting relationship are developed and issues related to claims, prior authorization, and any other issues identified by the Providers or our internal leaders. - Work closely with our claims Subject Matter Experts (SME) like the FAST and CPM team to complete sample audit of claims to identify root cause issues and address any related questions. - Regularly review open items and issues, maintaining a tracking document to ensure timely and accurate resolution. - Communicate resolution to the providers within 48 hours of receiving the notification. - Monitor the Provider Advocate mailbox daily and serve as the main point of contact to answer questions related to claims and other inquiries submitted by the HCBS Providers for all atypical services managed by the health plan. - Escalate appropriate issue trends to the Network Director for immediate resolution to reduce regulatory complaint filing by providers. - Use pertinent data and facts to identify and solve a range of problems within area of expertise. - Work closely with the LTSS team around prior authorization issues for all HCBS providers to ensure full payment for billed services are rendered. - Work closely with the Clinical Practice Consultants to resolve gaps identified by providers which impact on provider network agreements, provider satisfaction and provider burden. - Work with manager to resolve gaps identified by providers with Provider Call center to ensure provider claims questions are being appropriately reviewed and addressed. - Demonstrate a high level of autonomy by prioritizing and organizing your own work to meet deliverables deadlines. - Provide explanations and information to others on topics within area of expertise. - Perform outreach and education to providers on policies and procedures to maximize the mutual benefit of a contractual relationship. - Work in partnership with the credentialing team to upload and review credentialing applications for new providers. - Work in partnership with the national contracting team regarding any inquiries or delays with contract execution. Qualifications - Bachelor’s degree OR 3+ years of equivalent experience. - 3+ years of provider relations and/or provider network experience, preferably HCBS. - 3+ years of experience with healthcare and managed care / health plans. - Intermediate level of proficiency in issue resolution. - Intermediate knowledge of Medicare and Medicaid guidelines. - Intermediate level of proficiency with MS Word and Excel. - Willing or ability to travel 25%. - Resident of Idaho. Preferred Qualifications - Proven exceptional presentation, written and verbal communication skills. - Demonstrated ability to work independently and remain on task. - Demonstrated ability to prioritize and meet deadlines from multi-staff members within the department. - Proven good organization and planning skills. - Understanding of the provider data lifecycle (provider contracting, provider data load, provider directory, etc.). Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements). Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Role Description Buscamos a alguien que lidere el programa de prácticas de nuestros estudiantes, acompañándolos desde la admisión hasta la graduación. Serás responsable de que la operación funcione sin fricciones, con altos estándares de calidad y cumplimiento normativo. - Prospección de empresas colaboradoras: identificar oportunidades, iniciar el contacto, detectar necesidades y cerrar partnerships alineados con el perfil de nuestros alumnos. - Matching de talento: evaluar currículums y trayectorias para asegurar el encaje entre alumnos y empresas. - Gestión documental y de compliance: convenios de prácticas, documentación de alumnos y empresas, y cumplimiento de plazos ante empresas y administración pública. - Soporte durante las prácticas: resolver dudas técnicas y acompañar a los alumnos durante todo el periodo. - Colaboración interdepartamental: coordinación con contratación, seguimiento académico y otros equipos. - Analítica de resultados: seguimiento de KPIs como tasa de inserción, duración media de las prácticas y satisfacción de empresas y alumnos. Qualifications - Mínimo 1 año de experiencia en prospección e inserción de alumnos en prácticas. - Experiencia valorable en QBID y GIA, o plataformas institucionales similares. - Organización, atención al detalle y buena gestión del tiempo. - Comunicación fluida con perfiles diversos: estudiantes, empresas, coordinadores académicos, RRHH. - Dominio de herramientas ofimáticas. Benefits - Impacto real: la oportunidad de marcar la diferencia en la vida de miles de estudiantes, dentro de un equipo global comprometido con la excelencia. - Flexibilidad: política de trabajo 100% remoto. - Bienestar y descanso: 22 días laborables de vacaciones al año + Flexi Fridays (jornada reducida de 6 horas los viernes). - Formación continua: acceso gratuito a nuestros cursos a tiempo parcial (programación, UX/UI, análisis de datos). - Onboarding acompañado: mentor dedicado durante tus primeros 3 meses.

Role Description The Head of Developer Relations owns how developers discover, learn, adopt, and champion Fireworks. You build and lead the team that turns Fireworks into the platform developers reach for first when they want to build, fine-tune, and serve frontier open models in production. You set the strategy, run the programs, and build the team that makes our developer community the most informed and most active in AI infrastructure. You will cultivate developer communities everywhere developers actually are, across the properties we own and the ones we do not, and in person at the events that matter. You will build a team of developer advocates who are genuinely in tune with the frontier and can become credible, hands-on experts in the newest AI developments faster than anyone else in the market. The field moves weekly. Your team has to be one step ahead. The right person is a builder and an operator who is equally comfortable shipping a demo, speaking on a conference stage, recruiting elite advocates, and reporting developer health metrics to the executive team. You think about developer relations the way a great product leader thinks about a product: who the user is, what they need, how they adopt, and how you measure it. Qualifications - Experience in developer relations or a related field. - Strong technical background in AI and infrastructure. - Proven ability to build and lead teams. - Excellent communication and presentation skills. - Ability to cultivate and grow developer communities. Requirements - Remote-friendly within the US. - Periodic travel to San Mateo HQ and key events. Responsibilities - Developer Community, Owned and Unowned: - Cultivate Fireworks developer communities across every surface where developers gather. - Engage on owned properties like docs, blog, examples, cookbooks, Discord, forums, and developer newsletter. - Engage on unowned properties like GitHub, X, Reddit, YouTube, Hacker News, and open-source projects. - Measure success by community growth, engagement, and share of developer conversations. - In-Person Events and Field Presence: - Own the in-person strategy for hackathons, workshops, meetups, conference talks, sponsorships, and developer dinners. - Decide where Fireworks shows up, what is said, and who delivers it. - Measure success by qualified developer relationships generated and downstream activation from events. - Building and Leading the Advocate Team: - Hire, develop, and lead a team of developer advocates. - Recruit for raw technical curiosity and learning velocity. - Build an operating system to keep the team current. - Measure success by team output and credibility of individual advocates. - Technical Content and Developer Education: - Own the content engine for tutorials, quickstarts, reference apps, benchmarks, video, and deep technical writing. - Ensure content is respected by senior engineers and accessible to new developers. - Measure success by content reach and developer-reported usefulness. - Developer Advocacy into Product: - Channel friction, feature requests, and unmet needs from the community back to product and engineering. - Close the loop with developers when features are shipped. - Measure success by the quality of developer feedback and its influence on the roadmap. - Measurement and Developer Funnel: - Instrument the developer journey from awareness through signup to active production usage. - Report developer health to the executive team. - Measure success by leadership confidence in developer metrics and adoption lift attributable to DevRel programs. Benefits - Competitive salary range: $260,000 - $300,000 USD. - Meaningful equity in a fast-growing startup. - Comprehensive benefits package. What Success Looks Like - Consistent presence and credibility across owned and unowned developer properties. - A repeatable in-person events playbook driving qualified developer relationships. - A high-caliber advocate team reliably shipping authoritative content. - Instrumented developer funnel visible in shared dashboards.

• Teach a community of automation, no-code and open source builders, meeting them where they already are with practical how-tos, helping them get unstuck, and building relationships with our most active members • Owns certified courses and depth content, then turn it into short-form built for each channel: videos, livestreams, blogs, meetups and social • Work the whole funnel, so awareness content pulls new builders in and activation content gets signed-up users to real proficiency and keeps them there • Enable our partners to deliver, exploring co-marketing and curriculum opportunities alongside the partner team • Hold the accuracy bar, because a wrong instruction is expensive for our reputation • Monitor success metrics, consider how effective initiatives are at achieving goals and adjust effort accordingly (completion, certification pass rates, proficiency gains, etc) • Design for learning outcomes: set clear objectives, scaffold from first touch to proficiency, and build the practice and assessment that prove someone can do the thing