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Fonction publique Territoriale

Vision stratégique et capacité d’analyse; Rigueur et sens de l’organisation; Pédagogie et capacité d’accompagnement des services; Capacité à travailler en transversalité; Force de proposition.

Home APA Instructor (m/f)

Location

France

Posted

8 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Home APA Instructor (m/f)

Fonction publique Territoriale

Role Description Dans le cadre de la démarche usager-qualité, faciliter l’accès aux droits des personnes âgées à domicile et assurer le paiement régulier de leur droit. - Assurer l’instruction, le paiement, le contrôle et les régularisations budgétaires des prestations de soutien à domicile en faveur des personnes âgées (APA à domicile et aide-ménagère). - Instruire les demandes de prestations à domicile et assurer le versement effectif des droits, dans le respect de la réglementation et des exigences de qualité et de sécurité. - Assurer l’actualisation des dossiers individuels et le classement des pièces dans le dossier GED des bénéficiaires. - Assurer une réponse aux demandeurs et bénéficiaires des prestations ainsi que leurs aidants. - S’assurer de l’effectivité de l’APA à domicile. - Entretenir des relations avec les partenaires institutionnels du dispositif, en particulier avec les évaluateurs et évaluatrices médico-sociales. - Participer aux réunions du secteur, groupes de travail et projets de la direction. - Traiter les correspondances courantes par l’utilisation de courriers et mails types. Savoir travailler en équipe et développer des méthodes de travail partagées. - Savoir identifier la demande de l'usager et l'orienter et l'accompagner dans ses démarches. - Savoir renseigner l'usager sur l'état d'avancement de sa demande. - Savoir assurer un accueil courtois et faire preuve de qualité d'écoute. - Savoir se comporter en agent public avec l’ensemble des partenaires. - Savoir organiser ses tâches en fonction de la charge de travail et des échéances. - Savoir repérer les dysfonctionnements et les signaler. - Connaître la législation et la réglementation propre à son champ d’intervention. - Savoir vérifier la recevabilité d’un dossier, en assurer l’instruction administrative dans le respect des règles légales et des procédures. - Savoir utiliser la bureautique, les outils informatiques et les logiciels métier du domaine d’activité. - Savoir renseigner des documents de suivi et tableaux de bord. - Savoir respecter le bon déroulement d’une procédure administrative et/ou informatique. - Savoir apporter des réponses, une expertise sur les dossiers traités. Qualifications - Niveau d’études : V - Diplômes requis : CAP, BEP - Formations et diplômes nécessaires à l’accès au cadre d’emplois des adjoints administratifs territoriaux. - Expérience(s) professionnelle(s) sur un poste similaire souhaitée(s) requise(s).

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