Role Description Aon is looking for a Client Service Specialist II in our Fort Washington, PA office. This position will support Aon Affinity Commercial Solutions. What the day will look like: - Support the Account Executives on assigned accounts, managing key processes that serve clients including servicing new and renewal business. - Assist with gathering information from prospects in order to identify their insurance needs. - Review submissions for accuracy before forwarding to the Account Executive. - Assist sales with renewal solicitations within targeted timelines. - Manage daily phone coverage to achieve department standards. - Provide continued client servicing to include binders, mid-term endorsements, certificates of insurance, policy renewals, etc. - Receive and handle routine and sophisticated coverage inquiries and endorsement requests. - Assist with maintenance of billing and Premium Financing Terms. - Primary collaborator with Premium Accounting on client billing matters. - Monitor and follow-up on invoice generation, receivables, and collections. Address and resolve problems. - Advise and assist clients on making claims on their policies. - Maintain insured files and clearly document accounts to ensure adherence to Program standards. - Provide recommendations and suggestions for improvements in any aspects relating to process efficiency. - Build and maintain ongoing relationships with clients, partners, and internal team. - May participate in special projects as assigned, such as training or communication sessions within or outside of the company. Qualifications - Three to five years of Property & Casualty insurance, risk management, or brokerage experience. - Bachelor’s Degree preferred, or commensurate work experience. Requirements - Support the Account Executives on assigned accounts, managing key processes that serve clients including servicing new and renewal business. - Assist with gathering information from prospects in order to identify their insurance needs. - Review submissions for accuracy before forwarding to the Account Executive. - Assist sales with renewal solicitations within targeted timelines. - Manage daily phone coverage to achieve department standards. - Provide continued client servicing to include binders, mid-term endorsements, certificates of insurance, policy renewals, etc. - Receive and handle routine and sophisticated coverage inquiries and endorsement requests. - Assist with maintenance of billing and Premium Financing Terms. - Primary collaborator with Premium Accounting on client billing matters. - Monitor and follow-up on invoice generation, receivables, and collections. Address and resolve problems. - Advise and assist clients on making claims on their policies. - Maintain insured files and clearly document accounts to ensure adherence to Program standards. - Provide recommendations and suggestions for improvements in any aspects relating to process efficiency. - Build and maintain ongoing relationships with clients, partners, and internal team. - May participate in special projects as assigned, such as training or communication sessions within or outside of the company. Benefits - Comprehensive benefits package including a 401(k) savings plan with employer contributions. - Employee stock purchase plan. - Consideration for long-term incentive awards at Aon’s discretion. - Medical, dental, and vision insurance. - Various types of leaves of absence. - Paid time off, including 12 paid holidays throughout the calendar year. - 15 days of paid vacation per year. - Paid sick leave as provided under state and local paid sick leave laws. - Short-term disability and optional long-term disability. - Health savings account, health care and dependent care reimbursement accounts. - Employee and dependent life insurance and supplemental life and AD&D insurance. - Optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits. - Employee assistance program that includes free counseling sessions.

Role Description Love helping people, solving problems, and working in a fast-paced environment? As a Client Services Analyst (CSA), you will provide remote application support to our clients via email and phone support. You will also appropriately route general questions or concerns about sales opportunities, software licensing and user management. The position offers highly motivated self-starters an opportunity to work on products that improve Canadian healthcare. - Actively contribute to achieving departmental service levels and corporate goals by being a positive member of the Client Services team and demonstrating our CORE values (Care, Ownership, Respect, and Excellence). - Review outstanding cases to ensure that Service Level Agreement (SLA) requirements are met. - Take ownership of calls and case volumes in Client Services queues to monitor for trends and suggest solutions. - Clarify customer's concerns or issues and take appropriate action to respond to cases in Salesforce CRM prior to escalation. - Provide shadowing/training both internally to new staff and externally to customers. - Participate in the scheduled rotation of the After-Hours Client Services phone to ensure that Service Level Agreements are met. - Provide support services for acquisition products and communicate with external contractors as required. - Demonstrate Case Close rate ≥ average of within acceptable variance of CSAs with similar skill sets. - Achieve 90% or greater quality scores on spot checks (Matrix TBD). - Reliable attendance: Defined as schedule adherence to start and end times, lunch and breaks with professional communication regarding matters of attendance. - Be accountable for any assignment of work given by the Quality Assurance Team or Client Services Leadership team. Additional duties and expectations: - Promote QHR’s “Blue Culture” framework to foster a collaborative, positive and efficient workplace. - Contribute to the organization’s positive image both internally and externally. - Perform other duties consistent with the position, as reasonably directed by your manager. Qualifications - Intermediate computing skills - Demonstrated experience working in a service-oriented position - Demonstrated experience working in a fast-paced environment - Pleasant and professional demeanor on the telephone - Completion of a MOA or MDOA program is considered an asset - Ability to type a minimum of 40 w.p.m. - Ability to work any shift during established hours of operation (current and future) Requirements - Utilize documented escalation processes when needing assistance and or guidance regarding knowledge, client escalations and workflow direction. - Provide peer mentoring to team members by adhering to departmental workflow and new technologies. - Demonstrates self-awareness and emotional regulation, maintaining professionalism and focus while effectively fulfilling job responsibilities, even in challenging situations. - Maintain professional image at work both internally and externally with colleagues and clients alike through written and video communication as needed. - Integrity - Maintain steady performance and anchor decisions aligned with organizational values. - Escalate any major departmental issues to a Team Lead. Gather essential facts and recommend/take next steps. - Demonstrate leadership and mastery of your skill set(s). - Be willing to go above and beyond to assist a client and the organization. - Adaptability - adapt and navigate change with a can-do attitude. - Fortitude - Does not shy away and advocates the handling of “big” issues. Tackles challenges. - Demonstrating technical skills related to installs and troubleshooting of software. - Have ability to come up with creative solutions to meet new client demands and workflows. - Confidentiality - proven ability to maintain confidential inter-departmental information. - Provide feedback to leadership inbox with ideas on process improvement. Benefits - Base salary of $45,000.00 annually - Full-time, permanent - This is a remote/work-from-home position - No travel required

• Supporting and facilitating weekly client meetings, owning the agenda, minutes and action items • Ensuring all appropriate attendees are invited and attending • Building and maintaining strong operational and systems knowledge, and risk mitigation • Establishing trust and credibility with clients and consultants as a strategic partner by ensuring accurate and timely communications and issue resolution • Participating in process improvement and annual activities, and administrative duties as required • Leading client performance reporting, translating data into actionable, strategic insights that influence client decisions and demonstrate measurable value • Leveraging data insights to develop, maintain and execute strategic accounts plans focused on retention, growth and satisfaction • Providing guidance to Client Success Executive IV to optimize the partnership with Quantum Health • Reinforcing the Quantum story and value by protecting and elevating the member experience, ensuring client confidence, strengthening membership satisfaction, and fueling long ‑ term revenue growth • Acting as the primary client liaison within Quantum Health’s operations and cross-functional teams • Working with the dedicated implementation team as needed to successfully onboard new clients • Managing resolution for escalated operations issues, ensuring root cause awareness and timely action • Managing cross-functional operational deliverables, based on client needs, to ensure client and Quantum success

Role Description Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner. - Training schedule: 3-4 weeks, Monday - Friday 8:00AM - 4:30PM Central - Shift Schedule: Assigned a work schedule after training, Monday-Friday 9:00AM or 10:30AM Central start times with rotating weekends. - Work from home requirements: Home internet hard wired to modem with minimum 100mbps download and 20mbps upload speed. - Start date: August 21st - Pay: $17.20 per hour (English/Spanish Bilingual) - Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Qualifications - Bilingual in English and Spanish Requirements - Ability to resolve customer inquiries accurately and courteously - Reliable internet connection Benefits - Annual performance bonus compensation for successful candidates Company Description Quest Diagnostics honors our service members and encourages veterans to apply. - Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status. - We do not accept unsolicited resumes from agencies.