QHR Technologies Inc

Role Description Love helping people, solving problems, and working in a fast-paced environment? As a Client Services Analyst (CSA), you will provide remote application support to our clients via email and phone support. You will also appropriately route general questions or concerns about sales opportunities, software licensing, and user management. The position offers highly motivated self-starters an opportunity to work on products that improve Canadian healthcare. - Actively contribute to achieving departmental service levels and corporate goals by being a positive member of the Client Services team and demonstrating our CORE values (Care, Ownership, Respect, and Excellence). - Review outstanding cases to ensure that Service Level Agreement (SLA) requirements are met. - Take ownership of calls and case volumes in Client Services queues to monitor for trends and suggest solutions. - Clarify customer's concerns or issues and take appropriate action to respond to cases in Salesforce CRM prior to escalation to the Quality Assurance team, Team Leads, or another department as necessary. - Provide shadowing/training both internally to new staff and externally to customers. - Participate in the scheduled rotation of the After-Hours Client Services phone to ensure that Service Level Agreements are met. - Provide support services for acquisition products and communicate with external contractors as and when required. - Demonstrate Case Close rate ≥ average of within acceptable variance of CSA’s with similar skill sets. - Achieve 90% or greater quality scores on spot checks (Matrix TBD). - Reliable attendance: Defined as schedule adherence to start and end times, lunch, and breaks with professional communication regarding matters of attendance. - Be accountable for any assignment of work given by the Quality Assurance Team or Client Services Leadership team. Additional duties and expectations: - Promote QHR’s “Blue Culture” framework to foster a collaborative, positive, and efficient workplace. - Contribute to the organization’s positive image both internally and externally. - Perform other duties consistent with the position, as reasonably directed by your manager. Qualifications - Intermediate computing skills - Demonstrated experience working in a service-oriented position - Demonstrated experience working in a fast-paced environment - Pleasant and professional demeanor on the telephone - Completion of a MOA or MDOA program is considered an asset - Ability to type a minimum of 40 w.p.m. - Ability to work any shift during established hours of operation (current and future) Requirements - Utilize documented escalation processes when needing assistance and or guidance regarding knowledge, client escalations, and workflow direction. - Provide peer mentoring to team members by adhering to departmental workflow and new technologies. - Demonstrates self-awareness and emotional regulation, maintaining professionalism and focus while effectively fulfilling job responsibilities, even in challenging situations. - Maintain professional image at work both internally and externally with colleagues and clients alike through written and video communication as needed. - Integrity - Maintain steady performance and anchor decisions aligned with organizational values. - Escalate any major departmental issues to a Team Lead. Gather essential facts and recommend/take next steps. - Demonstrate leadership and mastery of your skill set(s). - Be willing to go above and beyond to assist a client and the organization. - Adaptability - adapt and navigate change with a can-do attitude. - Fortitude - Does not shy away and advocates the handling of “big” issues. Tackles challenges. - Demonstrating technical skills related to installs and troubleshooting of software. - Have ability to come up with creative solutions to meet new client demands and workflows. - Confidentiality - proven ability to maintain confidential inter-departmental information. - Provide feedback to leadership inbox with ideas on process improvement. Benefits - Base salary of $45,000.00 annually - Full-time, permanent - This is a remote/work-from-home position - No travel required

Role Description The Project Coordinator is responsible for coordinating multiple implementation projects with a focus, but not limited to, our current clients Accuro data migration needs. The primary accountability of this role is to ensure a smooth data transition for our clients through a high level of coordination, communication, and transition. Qualifications - University degree or equivalent work experience - Excellent communication skills (both written and oral) - Experienced in implementations of Electronic Medical Record (EMR) software application projects – or similar with the ability to meet deadlines - A self-motivated team member who can accomplish their tasks & goals without extensive supervision - Strong EMR application and clinical environment knowledge (preferred) - Ability to work both independently and cohesively in a remote team environment - Strong computer skills (proficiency in keyboarding skills and Microsoft Word & Outlook). Salesforce experience is preferred but not required - Excellent interpersonal and organizational skills including excellent customer relationship management skills - Ability to take initiatives in tasks showing good judgment in routine decisions - Clinical healthcare experience and/or experience with Accuro an asset Requirements - Day to day management of implementation activities and tasks - Coordination of Implementation project resources - Accurate and timely project documentation in Salesforce - Issue escalation and resolution - Responsible for ensuring client expectations are met with a high degree of quality - High degree of inter and intra-departmental communication, including Data, Client Services, and Finance - Be a primary contributor to the continual development and improvement of implementations’ process and delivery Benefits - Base salary, variable bonus established at the corporate level, competitive benefits package - Hiring Range: $60,000 - $67,000 annual - Final pay for this position may depend on candidate knowledge, skills, experience and location - Full-time, permanent - No travel required

Role Description The Integrations Specialist plays a critical role in enabling interoperability across Accuro’s ecosystem by configuring, supporting, and optimizing integrations between internal systems, third-party partners, and health system stakeholders. This role will be hands-on with our integration engine/tooling, ensuring high-quality, reliable data exchange. This specialist will serve as a Tier 3 (and escalated Tier 2) technical resource, collaborating with both internal teams and external integration partners to design, test, deploy, and maintain interfaces. Proven experience working with HL7 v2, and ideally other healthcare interoperability standards (FHIR, XML, JSON, APIs), is essential. Qualifications - 3–5+ years of experience in a healthcare integration role or similar technical interoperability role. - Proven, hands-on HL7 v2 experience (parsing, building, troubleshooting messages and workflows). - Experience working with at least one integration engine (Mirth/Nextgen, Qvera, Rhapsody, etc.). - Strong understanding of transport protocols and patterns (MLLP, SFTP, HTTPS, REST). - Experience using scripting or transformation languages (JavaScript, Python, etc.). - Excellent analytical skills with the ability to diagnose issues across multiple systems. - Comfortable working directly with external technical teams and integrators. - Strong technical communication skills, both written and verbal. Requirements - Deep hands-on experience with HL7 v2.x (ADT, ORU, ORM, VXU, SIU), message parsing, mapping, transformations, and troubleshooting. - Skilled with integration engines (Mirth/Nextgen, Qvera, Rhapsody, etc.) including channel configuration, routing, error handling, and monitoring. - Able to perform root-cause analysis across multiple systems and layers (transport, mapping, vendor endpoints, platform configuration). - Strong ability to work with internal Product Development teams, external third-party integrators, vendors, and healthcare partners to align specifications, coordinate testing, and resolve issues. - Translates technical concepts into clear explanations for both technical and non-technical audiences; confident representing QHR in partner-facing discussions. - Brings a calm, structured approach to escalations; delivers Tier 3 expertise and supports Tier 2 teams with documentation, runbooks, and knowledge transfer. - Knowledge of Canadian healthcare privacy regulations (PHIPA, PIPEDA) and secure data handling in interoperability workflows. - Identifies opportunities to enhance standardization, automation, monitoring, and platform resilience. Benefits - Base salary, variable bonus established at the corporate level, competitive benefits package. - Hiring Range: $100,000 - $125,000 annual. - Final pay for this position may depend on candidate knowledge, skills, experience and location. - Full time, permanent. - Minimal travel required.

Role Description Reporting to the Team Lead of Cloud Services, the Cloud Systems Administrator acts as a subject matter expert (SME) on various QHR-supported cloud services and tools, as well as providing user support and the administration of QHR defined guardrails for safe, secure, and stable cloud operations. Essential Functions - Performing various tactical tasks within the Cloud Team such as (but not limited to): - Provide and maintain cloud resources for QHR teams via infrastructure as code. - Define and manage RBAC permissions and roles, assisting other teams with account and access issues. - Support QHR teams in troubleshooting cloud application and infrastructure issues. - Respond to service tickets, incidents, and problems in a timely manner. - Assist different QHR teams working on Cloud projects. - Billing optimization and monitoring: - Monitor billing usage across all aspects of the Cloud. - Create budgets within Azure with alerting thresholds and dashboards as requested. - Investigate budget threshold alerts and take appropriate actions. - Provide utilization dashboards and reports to stakeholders. - Assist with forecasting cloud spending and cloud resource capacity planning. - Ensure that adequate tagging and categorizing of cloud resources are defined, maintained, and adhered to. - Review Azure invoices from George Weston Limited to validate QHR cloud spending. - Create and provide documentation: - Develop and document processes and procedures for using cloud services. - Create documentation to be used by the QHR teams to allow easier delegation of tactical tasks. - Create diagrams to document cloud-based as-built solutions. - Develop and maintain infrastructure as code and automation scripts: - Script in various languages to automate tasks. - Review infrastructure as code developed by others. - Maintain Terraform and Terragrunt configuration to create, maintain, and destroy resources. - Create new infrastructure as code modules. - Ensure all scripts are version controlled and maintained in a source control repository. - Ensure scripts are simple to use and understand and documented. - Automate resources to leverage the elasticity of cloud resources to optimize cost and performance. - Manage the script repository. - Monitor alerts, reports, and other metrics and alarms: - Respond as an escalation point for alerts and issues for Cloud infrastructure and services. - Develop, maintain, and monitor dashboards that represent the health of the QHR cloud landscape. - Enforce Cloud governance: - Define and implement policies via infrastructure as code to support QHR compliance, standards, and monitoring requirements. - Review Azure Cloud Advisor recommendations and work with appropriate stakeholders to remediate any issues. - Assess, remediate, and report on Azure Security Center events for policy and compliance, resource security hygiene, and advanced cloud defence. - Additional Duties and Expectations: - Promote QHR’s Blue Culture framework to foster a collaborative, positive and efficient workplace. - Contribute to the organization’s positive image both internally and externally. - Perform other duties consistent with the position, as reasonably directed by your manager. Qualifications - 2+ years experience working with Microsoft Azure or other cloud services - 5+ years relevant IT experience - Experience creating Infrastructure as Code with technologies such as: Azure CLI, PowerShell, Terraform, Terragrunt, Azure automation, and others - Strong understanding of Azure technologies and concepts such as Azure Kubernetes Service, Service Bus, Application Gateway, API Management, Virtual Networks, Virtual Machine Scale Sets, etc. - Azure DevOps projects and pipeline creation and management - Azure Automation and runbooks - Experience with Azure Monitor and Azure Advisor - Experience with Git and GitHub tooling and workflows - Solid Microsoft Entra ID knowledge - DevOps experience is an asset utilizing tools such as Ansible, Jenkins, Azure DevOps administration, etc. - Experience with various IT technologies such as operating systems (Linux, Windows), networking, storage, etc. - Strong problem-solving skills - Can work independently and as part of a team - Relevant Azure Certification - Relevant IT/Computer Engineering degree or diploma Benefits - Base salary, variable bonus established at the corporate level, competitive benefits package - Hiring Range: $80,000 - $110,000 annual - Final pay for this position may depend on candidate knowledge, skills, experience and location - Full-time, permanent

Role Description As the leader of Platform Services & Integrations (PSI), you are responsible for the delivery, operational excellence, and continuous improvement of QHR’s integration services, including: - Use of native Accuro APIs, FHIR APIs, and HL7 interfaces - Overseeing the full lifecycle of integrations—from partner onboarding to conformance testing, compliance monitoring, and operational support - Leading a small, high-performing team to ensure Accuro’s integrator onboarding and support experiences are monitored and improved - Ensuring scalable, secure integrations that deliver ongoing value to customers and end users - Providing people leadership, operational accountability, and service ownership for the PSI portfolio - Prioritizing operational stability and consistent delivery throughput while reducing bespoke integrations, service variance, and operational risk - Advocating for interoperability and integrator needs across the QHR portfolio Qualifications - Bachelor’s degree or equivalent experience - 5+ Years related Healthcare Technology experience - Track record of results-oriented success working with enterprise customers and/or partners - Demonstrated creative problem-solving approach and strong analytical skills - Positive attitude and enthusiasm towards tackling new challenges - Exceptional communication skills (both written and oral) - Proven ability to tackle technical problems - Persuasive communicator; comfortable contacting and facilitating technical relationships with C-level executives - Knowledge of various security & industry standards (REST, SOAP, OAuth2.0 / Open ID Connect, Basic Authentication, Messaging Protocols, PCI, etc.) - Knowledge in Platforms to Operationalize Privacy, Security & Data Governance like OneTrust, Vanta, RSA, etc. Requirements - Understanding of Canadian Privacy Laws (Data handling of PHI / PII, Custodianship) - Strong background in process management and improvement (ITIL) is a plus Benefits - Base salary, variable bonus established at the corporate level - Competitive benefits package - Hiring Range: $100,000 - $120,000 annual - Final pay may depend on candidate knowledge, skills, experience, and location - Full-time, permanent position - Some travel may be required