• Supporting and facilitating weekly client meetings, owning the agenda, minutes and action items • Ensuring all appropriate attendees are invited and attending • Building and maintaining strong operational and systems knowledge, and risk mitigation • Establishing trust and credibility with clients and consultants as a strategic partner by ensuring accurate and timely communications and issue resolution • Participating in process improvement and annual activities, and administrative duties as required • Leading client performance reporting, translating data into actionable, strategic insights that influence client decisions and demonstrate measurable value • Leveraging data insights to develop, maintain and execute strategic accounts plans focused on retention, growth and satisfaction • Providing guidance to Client Success Executive IV to optimize the partnership with Quantum Health • Reinforcing the Quantum story and value by protecting and elevating the member experience, ensuring client confidence, strengthening membership satisfaction, and fueling long ‑ term revenue growth • Acting as the primary client liaison within Quantum Health’s operations and cross-functional teams • Working with the dedicated implementation team as needed to successfully onboard new clients • Managing resolution for escalated operations issues, ensuring root cause awareness and timely action • Managing cross-functional operational deliverables, based on client needs, to ensure client and Quantum success

Role Description Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner. - Training schedule: 3-4 weeks, Monday - Friday 8:00AM - 4:30PM Central - Shift Schedule: Assigned a work schedule after training, Monday-Friday 9:00AM or 10:30AM Central start times with rotating weekends. - Work from home requirements: Home internet hard wired to modem with minimum 100mbps download and 20mbps upload speed. - Start date: August 21st - Pay: $17.20 per hour (English/Spanish Bilingual) - Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Qualifications - Bilingual in English and Spanish Requirements - Ability to resolve customer inquiries accurately and courteously - Reliable internet connection Benefits - Annual performance bonus compensation for successful candidates Company Description Quest Diagnostics honors our service members and encourages veterans to apply. - Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status. - We do not accept unsolicited resumes from agencies.

Role Description Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner. - Training schedule: 3-4 weeks, Monday - Friday 8:00AM - 4:30PM Central - Shift schedule: Assigned work schedule after training, Monday-Friday between 7:00AM - 7:00PM Central with rotating weekends, mostly 9:00AM & 10:30AM start times. - Work from home requirements: Home internet hard wired to modem with minimum 100mbps download and 20mbps upload speed. - Start date: August 21st - Pay: $16.50/hour - Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits - Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours - Best-in-class well-being programs - Annual, no-cost health assessment program Blueprint for Wellness® - healthyMINDS mental health program - Vacation and Health/Flex Time - 6 Holidays plus 1 "MyDay" off - FinFit financial coaching and services - 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service - Employee stock purchase plan - Life and disability insurance, plus buy-up option - Flexible Spending Accounts - Annual incentive plans - Matching gifts program - Education assistance through MyQuest for Education - Career advancement opportunities - and so much more! Company Description Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Role Description You lead your team through their entire lifecycle, from partnering with Recruiting for hiring and structured onboarding to continuous development and performance evaluation. - Drive the daily operational steering of your team by translating departmental KPIs into transparent goals. - Conduct root-cause performance analyses and implement strategies to handle shifting volumes. - Own the service quality within your team, collaborating with Quality Assurance and Learning & Development experts. - Close knowledge gaps through targeted coaching, shadowing sessions, and actionable feedback. - Act as the domain owner for your specific topic area, translating client feedback into actionable requirements. - Implement proactive process improvements to reduce contact volume. - Manage stakeholder communication during incidents, ensuring team alignment on updates and workflows. Qualifications - Proven experience in a leadership, management, or senior operational role within a client-facing environment, ideally in financial services, FinTech, or banking. - Strong analytical capabilities, comfortable with interpreting data and compiling performance reports. - Ability to translate statistical insights into actionable strategies. - Empathetic yet performance-oriented leader, skilled in motivating teams and conducting structured performance reviews. - Experience in creating development plans to retain high-potential talent. - Keen eye for continuous improvement, process optimisation, and quality ownership. - Fluent in English, both written and spoken; additional language skills (Italian or German) are a strong plus. Benefits - Be part of one of the fastest-growing Fintech startups in Europe, creating innovative services that impact customers' lives. - Work with an international, diverse, inclusive, and ever-growing team. - Access to the latest hardware and tools for productivity. - Learn and grow through in-house knowledge sharing and career development sessions. - Individual Education Budget for personal development. - Free German language classes to experience German culture firsthand. - International relocation support if required. - Opportunity to work from abroad. - Attractive compensation package and company pension scheme. - Monthly contribution of 50% for the ‘Deutschland Jobticket’. - Complimentary subscription to Scalable Capital's PRIME+ Broker. - Flexible and discounted sports activities with Urban Sports Club.