• Manage data, data infrastructure, and workflows for teams charged with assessing and evaluating the reliability of the existing and planned North American Bulk Power System. • Develop data requests and manage timely collection of reliability data from NERC registered entities to support the identification of electric reliability risks in NERC reliability assessments. • Develop, implement and manage approaches, methods, and processes to promote data quality and reduce potential for data errors following best practices on data management. • Working with members of the reliability assessment team, analyze and interpret collected electric generation, load, transmission, and natural gas data. • Support the transformation of complex data into visualizations for use in NERC reliability assessments products. • Collaborate with NERC and ERO Enterprise subject matter experts that manage and use various reliability data systems on projects to make systems more compatible and interoperable. • Make use of available datasets containing generation, load, transmission, and natural gas fuel supply information to augment NERC’s collected data in analyzing trends and emerging risks to electric reliability. • Proactively identify and suggest solutions to technical analysis and data problems. • Develop working knowledge of the fundamentals of NERC Reliability Assessments. • Develop, implement and adhere to policies, procedures, and processes for the collection, storage, safeguarding, and authorized dissemination of data. • Support internal coordination with the Performance Analysis, Event Analysis, Engineering, Standards, and Compliance teams, as needed. • Perform other duties as assigned.

• Generation of Insights and Data Analysis: Extract, mine and process large volumes of information to produce reports, studies, and analyses that support business decision-making. • Continuous Improvement and Operational Efficiency: Map, propose and lead optimization projects based on data and AI solutions with the aim of improving processes and reducing time spent on operational tasks. • Adoption of Artificial Intelligence: Employ Generative AI and language models to automate workflows, speed up analytical diagnostics and raise the team’s daily productivity. • Dashboard and Visualization Development: Develop, automate and ensure the maintenance of clear, intuitive and actionable visualization dashboards using tools such as Tableau and Looker Studio. • Monitoring of Metrics: Assist in structuring and controlling the area’s key metrics. • Strategic Partnership and Projects: Act consultatively as a business partner, collaborating with cross-functional teams in the design and implementation of analytical solutions. • Technical Support and Sustaining: Serve as the team’s technical focal point to identify, investigate and mitigate inconsistencies in databases, ensuring the integrity and reliability of corporate information.

• Owns and leads improvements for data and automation for Tableau, Salesforce Service Cloud Voice, and other reporting & automation initiatives. • Creates and maintains Tableau and Power BI dashboards, recurring and ad hoc reports, and reporting tools for internal and external clients. • Incorporates automation and efficiency into reporting solutions to establish processes that guarantee accurate and reliable results. • Works directly with Software/IT teams, clients, and vendors to translate complex concepts concisely and integrate diverse data solutions. • Supports technical elevation of the Client Services reporting solutions by expanding data warehouse & API connected solutions. • Analyzes Client Services business trends and identify improvement initiatives & strategies for reporting/automation. • Designs governance standards for quality checks, version control for reports/macros, and automation documentation. • Manages the QC process across the reporting team to ensure consistent and thorough evaluation of all reports, invoices, and reconciliations. • Performs database queries and business data analysis as needed. • Supports reconciliations, macros, reports, and other automation processes as necessary.

Role Description Resource Innovations is seeking a Data & Reporting Analyst Lead to join our growing Client Services team. We are seeking a highly skilled and motivated Data & Reporting Analyst Lead with a strong background in data analysis to join our dynamic team. As a Data & Reporting Analyst Lead you will be responsible for: - Data visualization, dashboard & report delivery - Leading automation projects - Driving innovative improvements Duties and Responsibilities: - Owns and leads improvements for data and automation for Tableau, Salesforce Service Cloud Voice, and other reporting & automation initiatives. - Creates and maintains Tableau and Power BI dashboards, recurring and ad hoc reports, and reporting tools for internal and external clients. - Incorporates automation and efficiency into reporting solutions to establish processes that guarantee accurate and reliable results. - Works directly with Software/IT teams, clients, and vendors to translate complex concepts concisely and integrate diverse data solutions. - Supports technical elevation of the Client Services reporting solutions by expanding data warehouse & API connected solutions. - Analyzes Client Services business trends and identifies improvement initiatives & strategies for reporting/automation. - Designs governance standards for quality checks, version control for reports/macros, and automation documentation. - Manages the QC process across the reporting team to ensure consistent and thorough evaluation of all reports, invoices, and reconciliations. - Performs database queries and business data analysis as needed. - Supports reconciliations, macros, reports, and other automation processes as necessary. Qualifications - 3+ years of professional experience working as a business or data analyst is required. - Demonstrated success with data manipulation and visualization tools (Tableau, Microsoft Power Platform). - Create, interpret, and maintain complex SQL queries in Redshift or Tableau. - A proven grasp of database and analysis tools such as PostgreSQL and Excel, including demonstrated analytical skills to solve business issues. - Advanced Microsoft Excel skills (pivot tables, LookUps, Index/Match, Charts/Graphs, PowerQuery, VBA). - The ability to manage projects, influence stakeholders and work closely to determine effective solutions. Requirements - Bachelor’s degree in an analytical discipline, such as engineering, mathematics, statistics, finance, or computer programming is strongly preferred. - 1+ year experience with call center technologies (IVR, call routing, call tracking, WFO) and database technologies. - Experience working with programming languages such as Python or NodeJS. - Tableau certification. Benefits - Competitive salaries based on a candidate's skills, experience, and qualifications for the position. - Compensation range for the base salary for this position is $75,000-$111,000. - Eligibility for a discretionary annual bonus. - Comprehensive benefits package designed to promote health, financial security, and work-life balance. - Three weeks of paid vacation annually. - Paid holidays. - 401(k) retirement plan with employer match. - Medical, dental, and vision coverage. - Parental leave. - Employee assistance program. - Commuter benefits and additional supplemental offerings.