• Design, build, and implement advanced Conversational AI solutions for customers and partners. • Manage high-impact projects and provide deep technical insights. • Ensure customers achieve maximum value from our platform. • Drive complex projects from pilot/Proof of Concept (PoC) to full implementation. • Provide cutting-edge technical solutions and shape architectural best practices. • Partner with cross-functional teams to support business development. • Deliver technical training, workshops, and best practices to empower customers. • Develop precise technical documentation and resolve complex technical issues.

• Serve as the primary point of contact for assigned clients, building and maintaining strong, long-term relationships • Understand client business objectives, challenges, and needs to provide tailored solutions • Regularly communicate with clients to ensure their satisfaction and address any concerns or issues • Collaborate with clients to identify and define solution requirements • Work with internal teams, including product development, engineering, and operations, to design and deliver customized solutions • Ensure solutions are delivered on time, within scope, and meet quality standards • Develop and implement strategic account plans to achieve client goals and drive business growth • Identify opportunities for upselling and cross-selling additional services and solutions • Collaborate with internal teams to ensure the successful execution of client strategies and initiatives • Oversee the implementation of client projects, ensuring they are completed on time and within budget • Coordinate project activities, resources, and timelines to ensure successful delivery • Monitor project progress and address any issues or risks that arise • Prepare and deliver presentations to clients on solution performance, new offerings, and strategic initiatives • Generate regular reports on key metrics, performance, and client satisfaction • Provide insights and recommendations based on data analysis and client feedback • Manage contract renewals, negotiations, and amendments with clients • Ensure compliance with contractual obligations and service level agreements (SLAs) • Work with legal and finance teams to address any contractual or billing issues • Stay informed about industry trends, market conditions, and competitive landscape • Share relevant insights with clients to help them stay ahead of industry developments • Participate in industry events, conferences, and networking opportunities to enhance knowledge and relationships • Collaborate with cross-functional teams to ensure alignment and coordination in delivering client solutions • Provide leadership and mentorship to junior account managers and client service representatives • Foster a culture of client-centricity and continuous improvement within the team.

• Partner with account executives on technical strategy and sales process for accounts in your territory. • Be the technical solution expert across platform capabilities, including AI, data modeling and planning applications. • Lead discovery sessions that move beyond features and functions to uncover critical business needs. • Design and deliver tailored, narrative-driven demos that directly address customer pain points and showcase a clear vision for their future. • Execute proof-of-concept workshops that prove Anaplan's value in the customer’s own context. • Serve as the voice of the customer to our product management teams, ensuring your insights from the field shape the future of the Anaplan platform. • Coordinate and align specialist and product teams to help position multi-product solutions and mature complex opportunities to close. • Develop a multi-year technology vision and roadmap with your customers in cooperation with the Anaplan Customer Success team.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves engaging with federal customers and executive leadership to bridge strategy and mission execution. You will provide essential advisory support across various domains, including UC architecture and cloud collaboration. - Act as a senior strategic advisor to executive leadership and federal customers. - Bridge executive strategy with operational execution, translating goals into technical roadmaps. - Lead customer discovery sessions to gather mission and operational requirements. - Provide scalable technical solutions including UC systems and cloud services. - Design and support FedRAMP-authorized collaboration solutions. - Develop operational workflows and enablement content for federal offerings. - Partner with vendors and product teams on new offer development. - Present solutions to senior government stakeholders. - Support federal business development initiatives. - Accelerate deal cycles in collaboration with sales teams. - Perform technical oversight and risk assessment for opportunities. - Produce systems architecture documentation fostering collaboration across teams. Qualifications - At least 10 years of experience in Unified Communications and Collaboration. - Extensive pre-sales engineering experience in federal environments. - Experience with federal IT, security and enterprise systems management. - Knowledge of federal, DoD, and intelligence community environments. - Deep expertise in Cisco UC & Webex platforms and cloud calling technologies. - Demonstrated leadership of large, cross-functional teams. - Understanding of FedRAMP and federal security frameworks. - Familiarity with federal acquisition and contracting processes. Benefits - Competitive salary range based on experience and qualifications. - Comprehensive benefits promoting physical, mental, emotional, and financial well-being. - Opportunities for growth and skill advancement in a collaborative environment. - Support for work-life balance. - Commitment to fair hiring practices and supportive hiring process.