Role Description Our client is a managed IT services provider in Los Angeles. They support small businesses, mostly law firms and professional services. This is a genuine Tier 3 role. If a previous "L3" title covered work that was really Tier 2, this likely is not the right fit, and that is okay. We need someone who can take a problem from first report to resolution without anyone reviewing the work behind them. What you'll own: - Handle technical escalations that currently reach the COO. - Lead Microsoft and infrastructure projects end to end: - Tenant migrations - Intune and Autopilot rollouts - Exchange and SharePoint - Server migrations - Network builds - Security hardening - Mentor three junior technicians and lead the on-call rotation. - Move to project work or assist wherever the team is short when the escalation queue is quiet. Qualifications - Deep, hands-on Intune experience. - Strong Microsoft 365 expertise (Exchange Online, SharePoint, Entra ID, mail flow, recovery). - Solid networking skills (Meraki, Fortigate, site-to-site VPN, VLAN design). - Real security incident-response experience. - Jamf or Apple MDM experience is a plus. - Perfectly fluent English, written and spoken. - Ability to work independently and document as you go. - Five years of MSP experience is a rough floor, but design ability matters more than the number. - No degree required. Requirements - 5+ years of experience working in an MSP environment in the US (or equivalent MSP in LATAM). - Proven expertise with Autopilot and Intune. - Expertise with Microsoft 365 (Exchange Online, SharePoint, Entra ID, mail flow, recovery) and networking (Meraki, Fortigate, site-to-site VPN, VLAN design). - English level must be above a C1. Benefits - Work remotely Monday - Friday, 20 hours a week (no weekends). - Vacation: 10 business days a year. - Holidays: 5 National Holidays a year. - Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day). - Parental Leave. - Health Care Reimbursement. - Active Lifestyle Reimbursement. - Quarterly Home Office Reimbursement. - Payroll Deduction Purchase Plans. - Longevity Bonus. - Continuous Learning Bonus. - Access to Training and Professional Development Platforms. - Did we mention it's REMOTE?!!

- Develop and maintain connectivity across Ethernet, Wi-Fi, Thread, Zigbee, and BLE. - Build and optimise secure, reliable device messaging using protocols such as MQTT, CoAP, HTTP, or WebSockets. - Support reliable device time synchronisation using NTP or PTP. - Contribute to secure boot flows, key and certificate provisioning, and hardware-backed device identity using TPMs or secure elements. - Help build and maintain signed firmware update pipelines, including OTA update and rollback mechanisms. - Support security best practices across the device lifecycle, including vulnerability management and secure provisioning. - Integrate devices with cloud IoT platforms and backend services. - Define and improve telemetry, health monitoring, and observability for deployed devices. - Support reliable operation of connected devices in the field, including debugging fleet issues and improving resilience. - Support testing and validation for safety, EMC, radio, and related product requirements. - Help prepare test plans, certification artefacts, and validation documentation. - Work with manufacturing and cross-functional teams through engineering and production validation cycles. - Work closely with firmware, hardware, power electronics, mechanical, and software teams to deliver production-ready devices. - Contribute to design reviews, technical documentation, and interface specifications. - Share knowledge and contribute to engineering best practices across connectivity, embedded systems, and device security.

Senior Systems Engineer Remote, Texas Full time Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Senior Systems Engineer (Tandem NonStop) About your role: We are seeking a Senior Systems Engineer to provide technical solutions in a highly visible, large enterprise environment. You'll combine technical proficiency with strong problem-solving skills, attention to detail, and a commitment to ensuring the reliability, performance, and security of our infrastructure. What you’ll do: - Maintain and upgrade existing systems to ensure 24x7 uptime on the NonStop systems including client related connectivity - Lead Guardian OS , Network, and other major software release planning and implementation - Assess and implement platform security solutions and configurations - Apply technical expertise to support the deployment of technology architecture and the total system solutions - Identify system performance bottlenecks and recommending performance improvement solutions - Perform analyses (e.g., performs technical research in order to assess system performance and capacity) - Provide Tier 2 and 3 support for the entire infrastructure - Perform daily continuous improvements on all NonStop servers, including off-platform servers, such as Splunk, Prognosis, Moogsoft, ServicePoint, SharePoint and BackPak servers, their databases, user and data security, etc. Experience you’ll need to have: - 6+ years of experience with of Guardian OS, NonStop SQL, and NonStop hardware platforms - 5+ years of experience in configuring systems within the NonStop platform from end-to-end - 5+ years of experience working with SQL, Guardian/OSS, NonStop Web Services (SOAP), and XML or JSON - Bachelor's degree in IT, or a related field, or an equivalent combination of education, military, or work experience Experience that would be great to have: - Experience working with Nonstop Security - Experience with encryption and key management - Experience with NS7X technology (X-Series) - Experience in a large scale enterprise level environment How you’ll work: - This role requires use of a computer and audio equipment - This role requires being on-call during non-standard and/or overnight hours on a rotational basis #TandemNonStop #HPNonStop #GuardianOS This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please: - Apply using your legal name - Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

• Build and maintain configuration across Salesforce (Sales Cloud, Service Cloud, Experience Cloud) and the GTM tool ecosystem, including DealHub (CPQ), RingLead, Traction Complete, Gong, Gainsight, ChannelScaler (PRM), Crossbeam, and Vartopia. • Develop declarative automation (Flow, validation rules, assignment and routing logic) and grow into light programmatic work over time. • Support and troubleshoot integrations across the stack, including the Celigo iPaaS backbone and Salesforce APIs, diagnosing failures and helping keep data flowing cleanly between systems. • Own data quality work: deduplication and matching, migrations, bulk updates, and cleanup, using data loader and related tooling. • Run UAT and testing for automations, integrations, and enhancements, and help move changes through our deployment process safely. • Manage users, permissions, and security configuration, contributing to a maintainable permission architecture rather than one-off grants. • Translate requirements into working solutions, writing clear technical notes, build documentation, and user stories as you go. • Build and deploy agentic AI solutions: use AI tooling to automate and optimize workflows, contribute to evaluating and adopting agentic agents, and help the team ship scalable agentic applications for Salesforce and connected tools. • Partner with Product Managers and stakeholders across IT, Field Ops, Support, and CX to turn priorities into delivered changes. • We are a remote-first company and work happens across many time-zones – you may be required to occasionally perform duties outside your standard working hours.