• Program Development & Consulting • Assess a customer's current compliance posture and design a scalable, right-sized program that fits their size, structure, budget, and risk tolerance. • Author the program's foundational artifacts — charter, governance structure, policies, roles and responsibilities, escalation paths, and compliance calendar — and establish merchant/departmental inventories, scope definitions, and data flow documentation. • Define the metrics and reporting cadence by which the customer's leadership will judge the program's health, and advise on organizational placement — who owns compliance and what committee it reports through. • Program Management (Managed Services) • Lead the planning, execution, and delivery of customer PCI DSS, GLBA, and related compliance initiatives, applying a hybrid (predictive and adaptive) methodology that adapts to shifting scope, personnel turnover, and evolving standards. • Develop and maintain schedules, work breakdown structures, RACI matrices, and risk/issue logs, coordinating stakeholders — IT, security, treasury/bursar, athletics, advancement, financial aid, and vendors — across a decentralized institution. • Own the annual compliance lifecycle (scoping, evidence collection, SAQ/AOC, ASV scans, remediation tracking) and serve as the customer's primary point of contact, maintaining artifacts in CampusGuard Central®. • Capability Transfer & Enablement • Train and coach customer staff — compliance coordinators, departmental merchant contacts, IT and security personnel — to operate the program independently. • Develop customer-facing playbooks, runbooks, checklists, and templates that outlive the engagement. • Structure engagements with a deliberate handoff in mind, defining what “self-sufficient” means for each customer and managing toward it. • vISO Engagement Support (Virtual Information Security Officer) • Support senior CampusGuard advisors delivering fractional Information Security Officer services, drafting and maintaining security policies and procedures against applicable frameworks (PCI DSS, GLBA, NIST CSF/SP 800-171, HIPAA). • Assemble and facilitate risk assessments, translating technical findings into business-language, budget-aware remediation roadmaps, and prepare materials for governance, leadership, and audit committees. • Contribute to third-party/vendor risk reviews, incident response plan maintenance, and tabletop exercise facilitation. • Internal Contribution • Partner with CampusGuard's QSAs, assessors, and security engineers to ensure customer deliverables are accurate, timely, and consistent with our standards. • Contribute to service delivery methodology, templates, and continuous improvement of the Managed Services practice. • Support scoping and renewal conversations with Customer Relationship Managers, and maintain utilization across a portfolio of approximately [X] concurrent customers.

• Obtaining international regulatory certifications for products in the areas of EMC, Radio & Safety Compliance to enable product launches in international markets. • Tracking and interpreting international EMC, Radio & Safety Regulatory Compliance standard changes and determining applicability to products based on technology and jurisdiction. • Tracking and managing product user-documentation, labeling and retail packaging updates resulting from regulatory requirement changes. • Tracking and managing products in sustaining to maintain compliance for continued market access. • Coordinating and preparing necessary Compliance documentation for submissions to regulatory authorities and preparing Declarations of Conformity (DoC) for product self-declarations. • Working closely with EMC, Radio & Safety Subject Matter Experts, External Regulatory Labs and Agencies, Product Development Engineers, Product Planners, Marketing, User Assistance, Global subsidiaries and Legal & Localization services to ensure that the products meet global technical & legal requirements.

• Acts as primary customer-facing role for University Club, handling inquiries, membership sales, and budgeting • Manages University Club email account to resolve issues and respond to inquiries • Ensures budgetary compliance and revenue growth for the University Club • Oversees Penn Mentor Meal Program, managing emails and reservations • Responsible for development of Penn Dining Special events and vending machine contracts • Collaborates with General Manager on summer programs and conferences • Manages University Club website and creates custom web registrations • Monitors student satisfaction in dining cafés and implements dining policies

• Coordinate cross-functional teams to advance priority payer initiatives • Drive execution of key internal and external workstreams from planning through delivery • Communicate clearly and professionally with internal leaders, external partners, and customers • Support implementation efforts with customers and help guide activation planning • Support strategic planning efforts across the U.S. payer team • Organize and facilitate workshops, planning sessions, and working meetings • Partner with payer sales leadership on external efforts, stakeholder engagement, and coordination • Track milestones, manage dependencies, and surface risks, issues, and decisions • Use AI tools thoughtfully to improve productivity, organization, and execution quality