Nelnet logo
Nelnet

Nelnet is a Lincoln, Nebraska-based financial services company providing a range of student lending options to parents and students in K-12 schools and colleges

Program Manager – Managed Services

Location

United States

Posted

8 days ago

Salary

$70K - $100K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishPMP

Job Description

Program Manager – Managed Services

Nelnet

• Program Development & Consulting • Assess a customer's current compliance posture and design a scalable, right-sized program that fits their size, structure, budget, and risk tolerance. • Author the program's foundational artifacts — charter, governance structure, policies, roles and responsibilities, escalation paths, and compliance calendar — and establish merchant/departmental inventories, scope definitions, and data flow documentation. • Define the metrics and reporting cadence by which the customer's leadership will judge the program's health, and advise on organizational placement — who owns compliance and what committee it reports through. • Program Management (Managed Services) • Lead the planning, execution, and delivery of customer PCI DSS, GLBA, and related compliance initiatives, applying a hybrid (predictive and adaptive) methodology that adapts to shifting scope, personnel turnover, and evolving standards. • Develop and maintain schedules, work breakdown structures, RACI matrices, and risk/issue logs, coordinating stakeholders — IT, security, treasury/bursar, athletics, advancement, financial aid, and vendors — across a decentralized institution. • Own the annual compliance lifecycle (scoping, evidence collection, SAQ/AOC, ASV scans, remediation tracking) and serve as the customer's primary point of contact, maintaining artifacts in CampusGuard Central®. • Capability Transfer & Enablement • Train and coach customer staff — compliance coordinators, departmental merchant contacts, IT and security personnel — to operate the program independently. • Develop customer-facing playbooks, runbooks, checklists, and templates that outlive the engagement. • Structure engagements with a deliberate handoff in mind, defining what “self-sufficient” means for each customer and managing toward it. • vISO Engagement Support (Virtual Information Security Officer) • Support senior CampusGuard advisors delivering fractional Information Security Officer services, drafting and maintaining security policies and procedures against applicable frameworks (PCI DSS, GLBA, NIST CSF/SP 800-171, HIPAA). • Assemble and facilitate risk assessments, translating technical findings into business-language, budget-aware remediation roadmaps, and prepare materials for governance, leadership, and audit committees. • Contribute to third-party/vendor risk reviews, incident response plan maintenance, and tabletop exercise facilitation. • Internal Contribution • Partner with CampusGuard's QSAs, assessors, and security engineers to ensure customer deliverables are accurate, timely, and consistent with our standards. • Contribute to service delivery methodology, templates, and continuous improvement of the Managed Services practice. • Support scoping and renewal conversations with Customer Relationship Managers, and maintain utilization across a portfolio of approximately [X] concurrent customers.

Job Requirements

  • Bachelor's degree in information systems, business, or a related field — or an equivalent combination of education and experience.
  • 5+ years of progressive experience in program/project management, IT compliance, information security, or IT governance.
  • Demonstrated end-to-end ownership of a compliance or information security program, including stakeholder management up to the executive level.
  • Working knowledge of at least one major compliance framework (e.g., PCI DSS, GLBA), with the ability to build depth in others.
  • Proven ability to drive accountability without direct authority, teach technical concepts to non-technical audiences, and communicate fluidly across working sessions and leadership briefings.
  • Highly organized and self-directed, able to manage multiple concurrent customer engagements from inception through post-implementation, including plans, schedules, and budgets.
  • Proficiency with common project management and productivity tools (e.g., Microsoft Project, Excel, the Microsoft 365 suite).
  • Must obtain the PCIP (PCI Professional) credential within 12 months of hire.
  • PMP (Project Management Professional) certification preferred; if not already held, must be obtained within 12 months of hire.
  • Must pass a background check.
  • Must be authorized to work in the United States without sponsorship.

Benefits

  • medical
  • dental
  • vision
  • HSA and FSA
  • generous earned time off
  • 401K/student loan repayment
  • life insurance & AD&D insurance
  • employee assistance program
  • employee stock purchase program
  • tuition reimbursement
  • performance-based incentive pay
  • short- and long-term disability
  • robust wellness program

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