• Act as the process leader for client teams at a renowned North American media company. • Work continuously with the client, teaching best practices, facilitating agile ceremonies, and guiding teams. • Deliver training on Agile methodologies, processes, metrics, and the use of AI to the client’s team in English.

• Provide collaboration, facilitation, leadership, and coaching, supporting the Scrum Team and Scrum process. • Facilitate sprint planning, daily stand-ups, feedback meetings, sprint reviews/retrospectives, etc. • Coach the Scrum Team to understand the need for clear and concise Backlog items. • Helping the Team to create high-value products. • Manage the triage of defects and provide support to PO on prioritization. • Coordinate dependencies and work across teams via Nexus scrums including lead and coordinate decision-making with other teams and team members. • Release coordination Exemplify a Lean-Agile Mindset through Servant Leadership. • Exhibits Lean-Agile leadership, Leading and coaching the organization in its Scrum adoption. • Champion and coach others in the use of the Agile software development methodology.

Role Description The Scrum Master enables effective, predictable, and value-focused delivery across Enterprise Data Management scrum teams by bringing together Agile discipline, facilitation, coaching, and delivery visibility. This role partners closely with: - Product Owners - Engineering Leaders - Tech Leads - Team members - Business stakeholders Success in this role requires a proactive, independent, and action-oriented mindset, along with strong critical thinking, judgment, communication, and follow-through. The ideal candidate will help teams maintain momentum, identify and remove blockers, challenge assumptions constructively, and drive practical continuous improvement. Please Note: Work location for this role is flexible. This position allows 100% remote work from home or work to be performed in any of our major office locations with a hybrid schedule. The Contributions You’ll Make: - Establish, schedule, and facilitate Scrum ceremonies as needed, including Backlog Refinement, Sprint Planning, Tasking, Daily Scrum, Sprint Demo, and Sprint Retrospective, ensuring each has clear purpose, participation, and outcomes. - Coach and influence teams to adopt Agile principles, practices, and behaviors that improve team effectiveness, delivery outcomes, and organizational consistency. - Establish and reinforce Agile standards and team agreements, including Definitions of Ready and Done, while adapting practices to fit team maturity, context, and organizational expectations. - Enable strong team ownership, accountability, and self-organization by reinforcing transparency, alignment, and shared responsibility for delivery. - Maintain clear visibility into team commitments, progress, blockers, dependencies, and risks to support informed decision-making across the team and stakeholders. - Identify, surface, and actively help remove impediments impacting flow, focus, or the team’s ability to deliver value, stepping beyond traditional role boundaries when necessary to help the team succeed. - Drive follow-through on retrospective actions and continuous improvement efforts, providing actionable feedback to improve team effectiveness. - Use metrics and delivery insights to identify trends, uncover opportunities for improvement, and drive better team effectiveness, predictability, and outcomes without adding unnecessary process overhead. - Partner closely with Product Owners, Engineering Leaders, Tech Leads, and team members to ensure work is well-defined, prioritized, and ready for execution. - Facilitate alignment with other Scrum Masters and stakeholders when dependencies, sequencing, or shared deliverables require coordination. - Help teams navigate ambiguity, identify gaps in thinking, facilitate timely decisions, and drive clarity across competing priorities, ownership concerns, and delivery challenges. - Support delivery planning and operational activities, including forecasting, capacity planning, PI Planning, transition-to-maintenance efforts, and ensuring required artifacts, such as Planview and CMDB, are completed and maintained. Qualifications - High School Diploma or GED required; Bachelor’s degree preferred. - High School Diploma/GED plus 2 years of experience may be considered in lieu of a Bachelor’s degree. - Minimum of 5 years of demonstrated experience serving as a Scrum Master in a cross-functional Agile delivery environment. - Hands-on Scrum Master experience required; certification-only exposure is not sufficient for this role. - Experience supporting technology teams required. - Strong working knowledge of Agile and Scrum principles, practices, and team-level execution. - Experience supporting delivery visibility, planning, dependency management, risk identification, and impediment removal. - Strong facilitation, communication, stakeholder partnership, and conflict resolution skills. - Ability to build effective partnerships across engineering, product, business, and leadership stakeholders. - Comfortable working in fast-paced, dynamic environments and navigating ambiguity with sound judgment and follow-through. - Ability to think critically, ask thoughtful questions, challenge assumptions constructively, and recommend practical improvements to team processes and delivery practices. - Comfortable working with full-time employees, vendor resources, and offshore team members. Preferred Knowledge & Experience: - Experience supporting data-focused teams or Enterprise Data Management environments. - Experience in financial services, retirement, wealth, employee benefits, insurance, healthcare, retail, or other complex enterprise environments. - Agile certification, such as Certified ScrumMaster (CSM), or equivalent Agile training. - Experience supporting multiple Agile teams simultaneously. - Demonstrated ability to help teams mature Agile practices while balancing servant leadership with practical execution support. Benefits - Health, dental, vision and life insurance plans - 401(k) Savings plan – with generous company matching contributions (up to 6%) - Voya Retirement Plan – employer paid cash balance retirement plan (4%) - Tuition reimbursement up to $5,250/year - Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. - Paid volunteer time — 40 hours per calendar year

• Lead Agile events like daily stand-ups and sprint planning • Identify and resolve impediments for team efficiency • Mentor cross-functional delivery teams in Scrum practices • Manage the product backlog with stakeholders • Monitor sprint progress and report metrics