• Position is responsible for support, enhancement and implementation software applications used within the organization • Oversees and directs intermediate scale projects or components of large-scale projects • Develops project plans and timelines and coordination of project resources • Incumbent will identify opportunities to leverage technologies in areas that improve and enhance the business practices by designing and implementing application/product enhancements • Works with and is a liaison to customers and end-users, appropriate IT personnel and software vendors on a regular basis to align technology functionality to operational processes • Assess, research, analyze, and document stakeholder needs, selecting the appropriate information gathering and/or modeling technique to elicit requirements • Develop detailed test cases, execute them, and share results with business and tech managers for approval • Work jointly with developers to solution and provide cost and time estimates on fixes and enhancements • Performs longer term analysis and design of systems and hardware to maintain the production environments • Synthesize requirements and develop recommendations that best meet the objectives of the business • Works on project teams that are developing or modifying very complex information systems

• Provides first-line Enterprise Business Operations Services oversight of regulatory deliverables, reporting, and audit coordination • Focuses on monitoring execution, identifying risks, and ensuring timely, accurate responses to regulatory and audit requirements • Partner with business teams to drive corrective actions • Review and analyze operational deliverables and data reports to ensure accuracy and timeliness of submission • Interpret new and changing regulatory requirements against current processes to identify where process updates may be needed • Communicate recommendations to cross-functional leadership • Support business implementations for process compliance • Own end-to-end audit response activities • Drive cross-functional leadership alignment to mitigate compliance risks and improve operational effectiveness • Identify compliance risks and lead targeted operational audits and control reviews

Role Description We are seeking an experienced Workforce Management Analyst to play a critical role in ensuring the effective staffing and operational performance of our clinical and helpline services. This role is responsible for the end-to-end delivery of workforce management activities, including: - Forecasting - Capacity planning - Scheduling - Intraday workforce management - Reporting - Workforce optimisation Working closely with Service Delivery leaders, you will ensure workforce supply aligns with demand, service level objectives, and operational targets. You will also contribute to continuous improvement initiatives, workforce planning, and the development of data insights that support decision-making across the organisation. Qualifications - Demonstrated experience in Workforce Management within a contact centre, customer service, emergency services or similar high-volume environment. - Strong experience in workforce forecasting, scheduling and capacity planning. - Advanced knowledge of workforce management systems such as Verint, NICE, Genesys, Calabrio or equivalent platforms. - Experience analysing workload demand, service level performance, and staffing requirements. - Strong Excel skills, including complex formulas, workforce modelling and data analysis. - Experience producing workforce, operational and performance reporting for business stakeholders. - Excellent stakeholder management skills, with the ability to work collaboratively across Operations, HR, Finance and Payroll. - Strong analytical capability and attention to detail, with the ability to identify workforce risks and recommend solutions. Requirements - Experience supporting a 24/7 contact centre, helpline or clinical service. - Experience with real-time workforce management, schedule optimisation and occupancy management. - Experience using Power BI or other business intelligence tools. Benefits - An opportunity to be part of Australia’s leading and largest suicide prevention service that is there to support people as they contact us more than 4000 times each day across Australia. - Salary packaging benefits of up to $15,900 per FBT year (1 April to 31 March), tax-free; and an additional salary packaging cap of up to $2,650 per FBT year, which is generally available for eligible meal entertainment expenses, such as dining, holiday accommodation and venue hire. - A supportive and dynamic work environment. - The satisfaction of being part of a team that genuinely impacts the community.

The Opportunity As an Internal Audit/SOX Business Controls - Senior Associate, you will play a pivotal role in delivering end-to-end internal audit services to clients across various industries. Within our Risk & Regulatory practice, you will focus on building, optimizing, and transforming internal audit functions, leveraging AI and other risk technologies to address the full spectrum of risks. Your work will help organizations protect value, navigate disruption, and gain the confidence to take risks that drive growth. As a Senior Associate, you will develop meaningful client connections and learn how to manage and inspire others. You will navigate increasingly complex situations, growing your personal brand and deepening your technical skills. You are expected to anticipate the needs of your teams and clients, delivering quality work even when the path forward is unclear. In this role at PwC, you will use critical thinking to break down complex concepts, interpret data to inform insights, and uphold professional and technical standards. This position offers a unique opportunity to enhance your skills while contributing to the firm's overall business strategies and client solutions. Responsibilities - Conducting internal audits to evaluate the effectiveness of financial controls and compliance with regulations - Utilizing auditing methodologies to assess governance and risk management processes - Collaborating with clients to optimize internal audit functions and deliver end-to-end services - Leveraging AI and risk technology to enhance audit processes and address a spectrum of risks - Analyzing financial statements and internal controls to provide objective assessments - Developing and implementing business process improvements to enhance operational efficiency - Applying data analysis and interpretation skills to inform insights and recommendations - Managing stakeholder relationships to understand and anticipate client needs - Upholding professional and technical standards in line with firm guidelines - Mentoring junior team members to foster growth and development within the team What You Must Have - At least a Bachelor's degree - At least 2 years of experience - Before starting full-time at PwC, meet the educational requirements to be eligible to sit for the CPA exam in your intended state of employment or the educational requirements for licensure as a Certified Information Systems Auditor (CISA) or Certified Internal Auditor (CIA). What Sets You Apart - Preference for at least one of the following fields of study: Accounting, Analytics/Data Science, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, Finance, Financial Mathematics/Quantitative Finance, Health Administration/Public Health, Law/Legal Studies, Mathematics/Statistics - At least one of the following: Current pursuit of or an active CPA, CIA or CISA license - Demonstrating proficiency in internal audit and compliance auditing - Utilizing analytical thinking for data analysis and interpretation - Excelling in business process improvement and risk management standards - Navigating complex situations with critical thinking and problem-solving - Building meaningful client connections and managing stakeholder relationships The salary range for this position is: $77,000 - $202,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. Learn more about how we work: https://pwc.to/how-we-work For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. #LI-Hybrid #BI-Hybrid