Role Description Vous recherchez un poste en 100% télétravail ? Votre aimeriez pouvoir parler Anglais une bonne partie de la journée ? Le recrutement est un domaine dans lequel vous souhaitez vous épanouir ? This job is for you ! Même en télétravail tu pourras partager un vrai travail d’équipe. Ce poste te permet de te projeter dans ta vie professionnelle mais aussi dans ta vie personnelle ! - Poste 100% télétravail = pas de frais de déplacement !! - CDD à pourvoir dès maintenant (différentes dates d'intégration possible) jusqu’au 31 Octobre. - Amplitude de travail : du lundi au vendredi de 9h00 à 18h00 - Temps de travail au choix : 35h, 37h30 ou 40h hebdo - Tickets restaurant, prestations du CSE - Fixe + Primes individuelles motivantes - Après une solide formation initiale, ton responsable t’accompagne au quotidien à distance. - Trouver des missions de garde d’enfant à nos nounous - Accompagner les nounous durant toute la durée de la garde - Fidéliser les nounous Qualifications - Vous êtes bilingue anglais/français. - Titulaire d’un Bac+2 vous souhaitez un poste gratifiant tout en utilisant l’anglais. - Vous avez un accès internet haut débit et les conditions appropriées pour le travail à distance. - Vous êtes autonome, digne de confiance et vous faites preuve d’initiative. - Vous possédez une aisance au téléphone. - Vos qualités d’écoute, votre sourire et votre dynamisme vous permettent de créer des échanges interactifs et chaleureux avec vos interlocuteurs. - Vous êtes très à l’aise avec les outils informatiques. Requirements - Rémunération entre 2229€ et 2429€ brut mensuel

Role Description Customer Service Representative I - Lenexa, KS, Friday to Monday, 10:00 AM to 8:30 PM - Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner. Pay range: $17.20+ per hour; employee may be eligible to receive shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details on shift differential will be provided if an offer is extended. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits - Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours - Best-in-class well-being programs - Annual, no-cost health assessment program Blueprint for Wellness® - healthyMINDS mental health program - Vacation and Health/Flex Time - 6 Holidays plus 1 "MyDay" off - FinFit financial coaching and services - 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service - Employee stock purchase plan - Life and disability insurance, plus buy-up option - Flexible Spending Accounts - Annual incentive plans - Matching gifts program - Education assistance through MyQuest for Education - Career advancement opportunities - and so much more! Company Description Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

• Lead and oversee the Workforce Management, Quality Management, and Operations Training functions • Design, build, and continuously refine staffing models, forecasts, and capacity plans • Serve as the organization's subject matter expert on the NICE contact center and workforce management platform • Partner with Operations and Client Services leadership to develop long-range workforce plans • Establish and govern real-time management practices across all channels • Oversee the development and administration of quality monitoring programs • Direct the design and delivery of new-hire and ongoing training curricula for operations staff • Analyze workforce, quality, and training trends across sites • Develop and present executive-level reporting and dashboards covering workforce metrics • Identify and implement process improvements for the Workforce Management, Quality, and Training functions

Role Description We are seeking a dedicated Customer Service Representative (Synapse) REMOTE to join the Rotech team. In this position you will provide support to the customers of the Support Center (patients, referral sources and employees) by performing tasks related to patient care and third party reimbursement. Primarily responsible for new order intake and continued billing to encompass accuracy with clinical, billing and care related information and processing. This position pays between $16.00/hr. - $20.00/hr. depending on related experience and state hired in. - 100% REMOTE Work from Home day one of employment; Must live in the US - Active limited full-time CSR requested to help cover a leave Essential Job Duties and Responsibilities: - Adheres to and implements all company policies and procedures, including but not limited to Clinical Programs - Brings ideas for process or efficiency improvements to supervisor - Builds relationships with locations, field management, patients and referral sources - Certain functions require outbound calling and data entry - Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner - Complies with applicable laws and regulations - Conducts insurance verification and eligibility for services/products - Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines - Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations - Enhances organization reputation by accepting ownership of duties and promoting a caring and supportive environment consistent with our mission - Maintains accuracy and quality control throughout patient contact and data input - Obtains authorization and qualification documentation - Practices safe work habits, ensuring a safe work environment - Prepares complete and accurate files for Billing Department - Provides education to referral sources, patients and employees on qualifications for service and 3rd party billing - Provides product/service information by answering questions, offering assistance - Provides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies - Verifies Medicare, Medicaid, and private insurance coverage information - Works extensively with eIntake proprietary system - Works with outside agencies to resolve customer issues - Performs other duties as assigned Qualifications - Employment is contingent on background check (company-wide). - Drug screen (when applicable for the position) - Compliance with healthcare facility credentialing process (when applicable for the position) - Valid driver’s license in state of residence with a clean driving record (when applicable for the position) - High school diploma or GED equivalent, required - Experience with medical equipment, preferred - Experience with medical billing practices and of billing reimbursement, preferred - Experience in medical field and administrative record management, preferred - One year of related work experience, preferred - Medical terminology, preferred Requirements - Accurately perform simple mathematical calculations - Effectively communicate in English; both oral and written - Interpret a variety of communications (verbal, non-verbal, written, listening and visual) - Maintain confidentiality, discretion and caution when handling sensitive information - Multi-task along with attention to detail - Self-motivation, organized, time-management and deductive problem solving skills - Work independently and as part of a team Benefits - Generous paid time off and paid holidays - Overtime pay for non-exempt positions (as applicable) - Commission for Account Executives - Bonus and incentive opportunities - Fixed and variable car reimbursement for Area Managers and Account Executives - Car, mileage, and telephone reimbursement (as applicable) - Employee discount and recognition programs - Employee Assistance Program (EAP) - 401(k), HSA, and FSA/Dependent Care FSA - Medical, prescription, dental, and vision coverage - Life insurance, disability, accidental death, identity protection, and legal services - Meru Health mental health and Mercer SmartConnect Medicare programs - Livongo Diabetes and High Blood Pressure programs - Healthcare Bluebook and RX Savings Solutions programs - Hepatitis B (HEPB) and TB vaccinations