Parachute Health is transforming post-acute care through the leading digital ordering platform for medical equipment and supplies. We replace the outdated, error-prone paper and fax process, which negatively impacts over 30 million patients annually, with a system that’s 10 times faster. Our platform connects a vast network of Home Medical Equipment (HME) providers, clinicians, and payors across all 50 states, ensuring millions of patients get the life-saving products they need quickly and efficiently. Join our team and make a difference in patient care. What You’ll Do Implementation Task Execution - Support the onboarding of HME (Home Medical Equipment) Providers to the Parachute Platform. Complete critical implementation tasks such as catalog setups, system configurations, and integrations to enable seamless adoption. Partner with Implementation Managers (IM) to drive rapid growth of Digital Ordering across the marketplace. End-to-End Supplier Support - Provide ongoing support to suppliers after they go live, working closely with Implementation Managers and Account Managers to resolve issues, optimize system performance, and address supplier needs to ensure sustained success on the platform. End User Training & Enablement - Lead tailored demos and training sessions for customers, equipping end-users with the knowledge and resources to maximize platform functionality. Ensure users have the support they need to confidently use the platform post-implementation. Process Improvement & Feedback - Proactively identify and share feedback on process improvements that can streamline the onboarding and transformation journey. Collaborate with the implementation team to enhance overall efficiency and effectiveness. - Support internal teams through documentation of our tools, workflows, and integrations. Technical Integrations & Interoperability - Develop expertise in Parachute Platform interoperability with systems like Brightree & NikoHealth. Support integration tasks to help customers embed seamlessly within our platform, improving workflow connectivity and functionality. Requirements Experience and Skills - Experience with set-up, configuration, or administration of a SAAS product (healthcare or healthcare adjacent) - 1-3 years in a customer-facing role preferred - Proficiency in using standard office software, email and collaboration tools - Experience using Excel (advanced), analytics platform, CRM, and JIRA - Strong verbal and written communication skills, with experience interfacing with external customers to provide support, gather requirements, and deliver project updates. Task and Time Management - Demonstrated ability to manage and prioritize multiple implementation tasks (e.g., catalog setups, system configurations, integrations) to ensure timely project delivery. - Proficient in task management tools and techniques to monitor progress, meet deadlines, and communicate timelines effectively with team members and customers. Attention to Detail - High attention to detail, with the ability to ensure accuracy across various implementation tasks while understanding the broader project context. - Quick learner with a strong capacity to recognize both minor details and the larger implications for successful onboarding and platform adoption. Adaptability and Problem-Solving - Ability to quickly grasp new technical concepts and troubleshoot issues as they arise during implementation. - Proactive and resourceful in identifying and addressing challenges to maintain smooth and efficient implementations. Benefits - Medical, Dental, and Vision Coverage: Comprehensive plans with options for low-to-no-cost premiums. - Employer HSA Contribution: Company-funded contributions to your Health Savings Account. - 401(k) Retirement Plan - Equity Incentive Plan - Annual Company-Wide Bonus: Opportunity for up to 15% bonus based on company performance. - Remote-First Culture: We are remote-first with a dedicated NYC office and reimbursement options for co-working spaces. - Flexible Vacation Policy - Summer Fridays: 5 additional Fridays off during the summer (separate from PTO). - Home Office and Wellness Stipend - Monthly Internet Stipend - Annual Learning and Development Stipend Base Salary Band (based on level and experience) $58,500 - $80,000 California job applicants may access the Notice of Collection of Personal Information and Privacy Policy with information and rights required by the California Privacy Rights Act (CPRA) the link here. We are proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. This role is not eligible for employer visa sponsorship. Applicants must be legally authorized to work in the United States at the time of application and for the duration of employment. The Company does not sponsor employment authorization for this position, nor will it provide assistance in obtaining temporary work authorization

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This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We're looking for a Customer Service Management professional to oversee client interactions, manage service workflows, and ensure a seamless, high-quality experience from first contact through completion. This fully remote position is ideal for someone who is organized, people-focused, and confident handling multiple client needs while working independently with the support of provided tools and mentorship. - Supervise and coordinate client communications and service workflows - Ensure timely follow-ups, responses, and resolution of client issues - Organize schedules, confirmations, and operational details as needed - Maintain accurate records and documentation of client interactions - Provide professional, solution-oriented guidance in client-facing situations Qualifications - Strong communication, organizational, and problem-solving skills - Experience in customer service, client management, or related fields preferred but not required - Ability to manage multiple priorities independently in a remote environment - Detail-oriented, dependable, and comfortable using technology - Must be a citizen of the US, UK, Mexico, Australia, Spain, or LATAM Benefits - Fully remote with flexible work options - Comprehensive onboarding, training, and ongoing support - Clear opportunities for career growth within a supportive team - Hands-on experience managing client workflows in a structured, professional environment

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